Alex was absolutely brilliant – was thoroughly informative and knowledgeable about the products and made sure to talk us through absolutely everything very clearly and politely. Whilst we had chosen w... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was served by a lovely South African man this afternoon (sorry I didn’t catch his name), he was so helpful and welcoming. He offered us tea and coffee to start and was helping us with measurements a... Vis mer
Selskapet har svart
Fabulous experience at DFS today. Sarah was so helpful and not at all pushy. I was shown fabric samples, she helped with sizing guides and sofa care. She gave me space to measure, phone my husban... Vis mer
Selskapet har svart
We had a friendly 'Good Morning do you need any help' no pressure which was much appreciated. Yes we were allowed to walk around and view the sofas etc. Josh was very helpful when our decision wa... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Skrevet av virksomheten
Kontaktopplysninger
4 Westway, CM1 3FJ, Chelmsford, Storbritannia
- 0333 999 9522
4,9
Enestående
2k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
We were free to test and choose.
We were not hassled and took time to choose our next seating. Very pleased on all counts. Extra thanks to Abby for help with invoicing.
10. juni 2026
Svar fra DFS Furniture - Chelmsford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Was good management
Was good management, respect the standards about quality service to customers, professional skills etc
18. april 2026
Svar fra DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Chelmsford
Hello Susan,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
not pressurised by staff members
not pressurised by staff members. Free to walk around store and look for ourselves before we made contact with staff member .
Member of staff very polite
8. juni 2026
Svar fra DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Svar fra DFS Furniture - Chelmsford
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Alex was brilliant.
Alex was brilliant.. had all the answers for what we wanted to know. Smooth purchasing experience. Thumbs up
7. juni 2026
Svar fra DFS Furniture - Chelmsford
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
After visiting DfS a week previously we…
After visiting DfS a week previously we went back, knew who we needed to talk to- Stephen. He remembered us, we knew exactly what sofas we wanted. From start to finish less than an hour. Stephen was very thorough, explaining delivery & process. Very pleasant experience. Thankyou!
7. juni 2026
Svar fra DFS Furniture - Chelmsford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Alex was amazing!
We recently visited DFS Chelmsford to buy our first sofa, and Alex made the whole experience an absolute breeze.
What stood out straight away was that he gave us space to browse without immediately approaching us with a sales pitch. After noticing we were looking around, he came over and explained that he could see we were interested but didn’t want to jump straight into selling to us, which we really appreciated.
Once we found the sofa we loved, Alex was incredibly kind, caring, and personable. It never felt like he was just trying to make a sale. Instead, he took the time to understand why we wanted a new sofa, why we had chosen that particular model, whether we had measured our space properly, and how we planned to use our new corner sofa.
He carefully explained everything, including all the terms and conditions, making sure we fully understood what we were purchasing. His knowledge, patience, and genuine interest in helping us find the right sofa made us feel completely comfortable and confident in our decision.
Buying your first sofa can feel a little daunting, but Alex made the whole process easy and enjoyable. Outstanding customer service from start to finish — we owe him a pint!
Dan and Dom
7. juni 2026
Svar fra DFS Furniture - Chelmsford
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Chelmsford DFS very friendly and helpful
We came with an idea of what we wanted and was free to walk around without being followed or pestered as some companies do. After looking at the sofas available we changed our mind from a corner sofa to 2 two seaters
Steve who assisted us when we decided on a sofa was very helpful and friendly
6. juni 2026
Svar fra DFS Furniture - Chelmsford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service.
Excellent service.
Very knowledgeable and friendly sales person (Riley).
Quick and easy to purchase new sofabed and armchair.
Would recommend to friends and family.
4. juni 2026
Svar fra DFS Furniture - Chelmsford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Staff processed everything quickly
The member of staff that I placed my order with was quick, efficient and helpful, they explained everything clearly as well.
27. mai 2026
Svar fra DFS Furniture - Chelmsford
Hello Richard,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Worst experience in the store with the…
Worst experience in the store with the agent we was just ready to buy rhe sofa and he confused us with prices and promotions so at the end of 2 hours qe walked away without sofa and angry and disappointed (( not professional at well deom this point
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DFS Furniture - Chelmsford
Hi Mrs Cristina,
We are really sorry to hear the concerns you have raised this is really disappointing to hear and not the service we would expect to provide. We will provide the feedback to the relevant teams to ensure this is dealt with internally.
Kind Regards,
Vanessa
DFS Customer Support
Great experience so far
Great experience so far, just awaiting delivery now. Friendly team in store.
1. juni 2026
Svar fra DFS Furniture - Chelmsford
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
The staff were very helpful and friendly
The staff were very knowledgeable and engaging, offering insight and suggestions based on our criteria.
22. mai 2026
Svar fra DFS Furniture - Chelmsford
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great service Stephen was extremely…
Great service Stephen was extremely helpful and knowledgeable
30. mai 2026
Svar fra DFS Furniture - Chelmsford
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great customer service and the staff…
Great customer service and the staff was lovely and helpful and Sarah showed us different ranges and she went through in detail about the different ranges
28. mai 2026
Svar fra DFS Furniture - Chelmsford
Hello Jenny,
Thanks for your lovely feedback, we’re glad to hear Sarah met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful
Very helpful, they made sure to cover everything you needed to know. Very accommodating and even showed you other furniture with similar dimensions that they didn't have in the showroom so you could visually get an idea of the actual size. Lovely experience.
26. mai 2026
Svar fra DFS Furniture - Chelmsford
Hello Kimberely,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Highly recommend if you’re looking for a sofa! 🤩
We had Marco help us today, from the Chelmsford store.
He was very knowledgeable, didn’t feel pressured, he made us feel welcome by making us a coffee and showing us options with the colours.
To be honest, i have never received such good customer care, an asset to the company. Thank you!
24. mai 2026
Svar fra DFS Furniture - Chelmsford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Vanessa
DFS Customer Support
Fantastic customer care
Fantastic customer care - great experience with buying a new sofa at Chelmsford store - thanks
23. mai 2026
Svar fra DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Fantastic experience at DFS this…
Fantastic experience at DFS this morning. Took advantage of the sale plus it was a great shopping experience. Got exactly what I needed and it’s being delivered on 7 days! Excellent customer service.
23. mai 2026
Svar fra DFS Furniture - Chelmsford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.