I ordered the Sydney 5 piece dining set which arrives tomorrow…. Was excited until I read Amazon reviews about hours of assembly time and screws and holes not fitting! Nothing in their descriptio... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
First class for the decking with smell of natural flowers and Scottish Beauty! Driver never gave time to answer door then seen down three houses down leaving my product! New neighbours and had goo... Vis mer
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Cheapest we could find online, zero postage, took slightly longer than expected but did order just before a bank holiday so probally my fault. Product perfect, and have now discovered a new place to s... Vis mer
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Quickly despatched, straightforward to assemble and a spacious, well made and sturdy large wheelbarrow😁 The only slight downside was that delivery was via DHL who, as so often, clai... Vis mer
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Informasjon om virksomheten
- Butikk for hagemøbler
- Lekebutikk
- Gjør-det-selv-butikk
- Husholdningsbutikk
- Butikk med stuemøbler
- Dyreutstyr
Skrevet av virksomheten
Deuba quality at the best price, garden furniture, home furniture, decoration, DIY, games, toys, trampolines, barbecues and more, fast and free delivery.
Kontaktopplysninger
Zum Wiesenhof 84, 66663, Merzig, Tyskland
- service@deubaxxl.co.uk
- www.deubaxxl.co.uk
4,4
Enestående
690 anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 64 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great quality chairs
Great quality chairs , quick delivery , excellent price , slight issue with the amount received, but 5 stars to Ellen in customer services who rectified immediately, would definitely purchase from this company again
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Debbie
Thank you for your lovely feedback! We are thrilled to hear your issues were rectified and resolved quickly for you by the team and you are happy with your item!
We hope to serve you again in the future :)
Kind regards
Deuba Team
Excellent item best price very quick…
Excellent item best price very quick delivery
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Johnnie,
Thank you for your kind review! We are delighted to hear your experience was such a great one with us and we hope you loved your item!
Thanks again
Kind regards
Ellen
Order successful
I was worried about placing an order with this company because I had never heard if them. I have to say I ordered a wheel barrow on the 6th June. It all went very smoothly. Communication was good. Service was good. Product good value and was of good quality. Would order from them again.
6. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi there!
Thank you so much for your wonderful feedback! We're delighted to hear that your first experience with us was a positive one and that you were happy with the service!
We really appreciate your trust and look forward to serving you again in the future.
Thanks again
Kind regards
Ellen
Poor after sales service
Poor after sales service. I received a damaged item and have difficulty reporting it. No reply to my email after four days. Most of the on line help is in German, even with the English version turned on. Phone number is located in Germany. I would not use them
I finally got a rebate,
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi John
Thank you for your review and we are sorry to hear your item was received damaged and have had issues with contacting us.
We have requested further information from you so we can contact you directly and support further to resolve your issues.
Again our deepest apologies for any inconvenience caused and we will wait to hear from you.
Kind regards
Ellen
Our Dog Carrier was perfect for our travels across France by car
I ordered a Dog Carrier before travelling with our medium-size dog to France and it was the best thing we could have done. We stayed in 10 different places over 3 weeks, with many one-nighters. The Carrier was used as a overnight sleeping crate in our rooms and was perfect for her. It is very well made, very easy to set up and pack away, very light to carry, had useful side bags to store her travel bowls etc and was easy to place under her blankets in the boot area when we travelled in the car. We brought her blanket and cuddly toy from home to place inside and she settled instantly. When it was really hot we opened the flap at the top for extra air flow. We went for a large sized one and it gave her plenty space to stretch out. I highly recommend it. Its really perfect! It was also shipped really quickly to us.
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Angela!
Thank you so much for your lovely review! We're thrilled to hear the Dog Carrier was perfect on your travels and provided a comfortable, familiar space for your dog throughout your trip.
We really appreciate your recommendation and wish you many more happy adventures together!
Kind regards
Ellen
Not trust worthy website
Hi! I would not recommend any one this website cuz it’s been three weeks I’ve order Ac, I didn’t received any ac I receive small switch of one kg and I’ve been emailing them from last two weeks but no response. Looks like I’ve lost my money. Thanks
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Raja,
Thank you for bringing this to our attention. We sincerely apologise for the inconvenience and frustration you've experienced.
We take situations like this very seriously and would like the opportunity to investigate your order. Unfortunately, we have been unable to identify your order details from this review alone. Therefore we have requested further information to contact you directly.
We value all of our customers and are committed to resolving any issues fairly and promptly. We appreciate your patience and look forward to hearing you to assist further.
Kind regards
Ellen
58L Automatic Sensor Bin.
58L Automatic Sensor Bin.
Best price I could find on the Internet with free postage. Arrived quickly and very well packaged.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Michael,
Thank you for your lovely review - we are so happy to hear we are competitive in price and quality!
Thanks again for your custom!
Kind regards
Ellen
Assembly materials does not mean self assembly!
I ordered the Sydney 5 piece dining set which arrives tomorrow…. Was excited until I read Amazon reviews about hours of assembly time and screws and holes not fitting!
Nothing in their description about self assembly so totally misleading.
As s 69 year old woman with arthritis in my hands , living alone I can not attempt this!
Most unhappy and expect answers!
I have emailed already and a very unsympathetic response!
No help from these people it’s a nightmare and I would avoid this company. !!
3. juni 2026
Svar fra DeubaXXL UK
Hi there,
Thank you for your review and we are very sorry to hear there was some miscommunication on the item you received.
We have requested some further contact information from you so we can contact you directly to review and help resolve.
We hope to hear back from you soon .
Kind regards
Ellen
I did at first have trouble ordering…
I did at first have trouble ordering online as the address layout is a little different than in UK.
It would not accept my address as I would normally write it.
I did contact DeubaXxl and they replied very quickly.
There was a problem with delivery when it arrived in UK and my parcel was delivered down the road and not to my address as it did not have all of my address on it but did have postcode and this was soon resolved.
The quality of product is very good and was sent out to me really quickly.
This product was some what cheaper to buy from DeubaXxl than in the uk and free delivery.
The mini excavator was well wrapped and protected.
Over all I am really pleased.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Sharon,
Thank you for your review and for sharing your experience. We appreciate your patience with the address formatting and delivery issue, and we're glad our team could assist quickly and that the parcel was successfully located.
We are delighted to hear that overall you are pleased with your item and outcome! Thank you for choosing us, and we hope you enjoy your mini excavator for years to come.
Kind regards
Ellen
Good item great company efficient and…
Good item great company efficient and helpful
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Keith
Thank you for your lovely review! We are delighted to hear this and we hope to serve you again in the future!
Kind regards
Ellen
Cheapest we could find online
Cheapest we could find online, zero postage, took slightly longer than expected but did order just before a bank holiday so probally my fault. Product perfect, and have now discovered a new place to shop.
25. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Mike,
Thank you for your kind review,
We are thrilled to hear you had a delightful experience with us and we love to hear that you are a new avid shopper of Deuba! We look forward to serving you again!
Thank you again,
Kind regards
Ellen
Next day delivery was excellent!!
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Laurence,
Thank you for your review, so pleased you are happy with the service provided!
Kind regards
Ellen
We love our bench!
Ordering was straight forward. My contact with customer service was excellent. It took a couple of days longer to arrive, but it was a Bank Holiday weekend.
The bench is absolutely fab. Easy to put together.
All in all, we are delighted
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Benet,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear of your experience - it’s wonderful to know that the bench arrived safely and that you found it easy to assemble.
Most importantly, we’re thrilled to hear that you are delighted with your purchase. Thank you again for your kind feedback and support, it truly means a lot to us!
Kind regards
Ellen
Ordered 4 casaria wooden patio chairs
Ordered 4 casaria wooden patio chairs
Delivered by who knows left the huge package accross my front door still I could not leave my house!!!
No email l re delivery or confirmation
I spent 5 hours trying to assemble one chair I had no idea I needed to be a carpenter!! So fiddly and zero instructions how to attach arms do the chairs are safe or actually usable There. I’m s a metal ratchet groove but zero wat to attach
I had not idea they were not already assembled they are folded anyway so why jut build?? just laziness
V can’t molicated abs I am v disappointed as they are bright tacky orange
I want to see a video of exactly how to put the arms on
Cannot read website be cause all in German If you are going to accept sales from the UK at least add English to the website
I have e the chairs that are awful quality
Should never be sold with so much to do to assemble
Should be half the price Bloody lazy
Collect them Do not use DEUBA!!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Susie,
Thank you for your feedback. We’re very sorry to hear about your experience and understand your frustration here.
We have requested some more information from you in order to contact you directly and help resolve.
We sincerely apologise for the inconvenience and disappointment caused and appreciate you taking the time to share these concerns with us.
Thank you
Kind regards
Ellen
Excellent
From order to delivery the process was very easy.
Cost was very competitive compared to well known outlets which was a bonus. Delivery very quick.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Chris,
Thank you for your lovely review!
We are delighted to hear you are happy with the service, price and your item and we hope this provides you with much longevity :-)
Thanks again!
Kind regards
Ellen
Nice shoe rack and seat fits well easy…
Nice shoe rack and seat fits well easy to assemble good quality for a reasonable price.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Philip,
Thank you for your kind review!
We're thrilled to hear you are happy with your purchase and we hope to serve your again soon :)
Thank you!
Ellen
The quality is good and it arrived on…
The quality is good and it arrived on time. It was easy to assemble, apart from fitting the 3 legs. Which I found particularly difficult to get them to fit correctly.
However that could be down to my own ineptitude.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Tom,
Thank you for your review! We're delighted to hear you’re happy with the quality of the product!
If you do need any further assistance at all, please feel free to reach out to us directly as our team will be more than happy to help.
Thanks again for taking the time to share your experience and for all of the feedback as this is so helpful to help us improve.
Kind regards
Ellen
Easy to assemble
Easy to assemble, although getting some of the screws centered was a problem as the rattan has to be pushed aside to get the screws in. (Table top frame only) Excellent table and good value for the money. Delivery time was very good
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Robert,
Thank you for your feedback! We're so pleased to hear you’re happy with the table! We also appreciate your comments about the screws on the table top frame as this is really helpful and will be passed on to our team.
Thanks again for taking the time to leave a review!
Kind regards
Ellen
Bit wobbly but for the money does the…
Bit wobbly but for the money does the job.
23. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Ann,
Thank you for your honest review - we appreciate this feedback very much.
If you do require any support at all with the item, please do not hesitate to contact our customer service email and our team will be sure to support.
Thanks again!
Kind regards
Ellen
Super experience
Ordered a firepit from them - (cheaper than amazon) on the 18/05 and was delivered on the 22/05. Super quick service at a supe price. Will always use them as a go to first in future. Highly recommended.
22. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra DeubaXXL UK
Hi Richard,
Thank you so much for your fantastic review! We’re really pleased to hear your firepit arrived quickly and that we could offer a better price than Amazon. It’s great to know you were happy with both the service and value.
We truly appreciate your recommendation and look forward to being your first choice again in the future. Enjoy your new firepit!
Kind regards
Ellen
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