dcbank.ca Anmeldelser 17

This is utter B*******, so because H&R block dropped DC Bank but my funds still went there they only move funds through E-transfer at $1 a pop and then to make it even better you can only transfer $3000 at a time from your tax return every 24 hours. So in order to get your return you have to do that over multiple days and the bank gets the $1 fee and whatever other hidden crap is in there to get your money back bc they cant send the funds nor can you walk in and take it all out in one go. Zero communication or heads up either that H&R block even did this i was never notified had to jump through hoops just to “ activate a bank account” and do all the security information i was on the phone since 9:00am got hung up on 6 times and just excuse after excuse, links didnt work codes not working and now this.
Customer service is very non professional there should be a lawsuit out on H&R block for this. I never signed up nor ever wanted a DC Bank account or card and now fees and other crap are all tied in because funds were put into that account TOTAL SCAM!!! Paying fees on money that shouldnt have been in there in the first place!

I absolutely didn’t even want to give DC Bank not 1 star at all.This company was in cahoots with H&R and was given my information , I haven’t had a service from H&R block in 5 years there is no reason I should have to call a company I have no dealings with to receive my funds from CRA.& then to even got a ahold of a sensible agents is so hard you have to wait 2-5 hours to speak w someone and then you get someone on the line and then they ghost you (mid convo they will put you on mute and say nothing , until you hang up) They want to waste your time so you don’t collect your funds and then it goes right back to their company .This is a legitimate fraudulent company , DC Bank doesn’t even have a Better Business Bureau profile .I can’t wait till there’s a big lawsuit hanging over them and forces them to shut down.

Ils ont bloqué mon compte je n’ai pu accès j’ai des dépôts de revenu Canada qui ont littéralement disparu

Literally by far the worst service I have ever had in my life. This company is not reliable and feels kinda shady to me because they keep avoiding resolving issues and have no place you can go physically to resolve them. It's literally been almost a year straight trying to access my funds.

This is not a professional company. I have never been notified that I had funds in my accounts for over 3 years. I had to track down with the CRA where my returns were and was told DC bank had it. I called DC bank, they confirmed funds were there and had my correct contact information, again they did not contact me even though they had the correct information to get a hold of me. I was given the option to close my account and have it transferred to a legitimate bank, they gave a run around for over 21 days. On the 18th day they said it was sent 2 days beforehand and to wait 1-2 days, I waited and nothing. 5 days later I contacted them, for them to say they had closed the account without transferring the funds and to wait another week! Very unacceptable to do this to a senior on a fixed income, the funds could have substantially benefited my well being since I have also been waiting 6 months for my first OAS benefits. The circumstances was relayed to them and was dismissed.
One of my calls to them, they did not go through any security measures besides asking my first name, how is that safe and secure for customers? Please be aware and don’t get scammed by this “company”.

They are scamming people, my uncle who is senior kept calling to follow up the tax refund, he filed last March 2025 until now he is not receiving that money, they are always saying an alibi and keep lying they said five days they are going to e transfer, when we call again it says maybe tomorrow, and sooo many alibi. We also think H &B tax company is a connivance this the bank they sent to CRA for my uncle tax refund, now for what ever reason H&B is telling my uncle to call this DCbank to gett the refund.

So difficult to get a hold of customer support

I wish I could give zero stars. This company is a complete scam and I don’t understand how it’s running at all. They are stealing from people and getting away with it. Like other reviews here, I have waited on hold for over 3 hours and then as I reached the end of the queue I was met with silence, never actually speaking with customer service. I waited 30 minutes, thinking maybe they would speak to me soon, but the call dropped after exactly 3.5 hours. The repeated message that I listened to for three hours explained that if I hadn’t received my GST or tax refund, it was because the account has been “upgraded” and an email has been sent to me regarding this and my “new login information”. I have never had to login to this bank account and didn’t even know that it existed until a month ago after filing with H&R block five years ago and then setting the account up for me without explaining. I did not receive an email from them, nor a phone call, nor anything in the mail. I have emailed with no luck of speaking with anyone. I hope somehow this can get figured out.

Same thing it's my money I can't use it never answered 3 week I try to talk to someone.we should go in court against this rich thief company ITS MY CASH but nobody defend customers!Shame on hrblock who promote this card :(

After calling their customer service line and being on hold for over 3 hours I got to the bottom of the queue only to be greeted by dead air. No response from them or even a hello. Your customer service sucks and after 3 days of trying, I’ve taken my services elsewhere. Thanks for nothing.

Its just inconvenience after inconvenience with these people I was basically forced into getting a dc bank card to be able to have access to my gst because of a bank partnership with hr block, it took over 3 months for me to finally have my card and access to my money after multiple phone calls with dc bank, I've had my card for barely a month and it already doesn't work anymore, dc bank literally cant even go a month without messing with my account and wasting my time again and again, I seriously hate DC bank

I approached DCBank because they advertise that they open bank accounts for MSBs, as stated in the PDF on their website. However, my experience was far from acceptable. Despite their claims, they failed to complete the most basic step —authenticating my identity— even after several weeks of follow-ups. They could accomplish this via a simple one-minute video chat. How can they be trusted to provide monetary services for an MSB when they can’t handle basic authentication?

I reached out more than 10–15 times through various channels. I called them several times and different agents gave me different advices, none of which worked.
An agent asked to submit a ticket on their website, and another one asked to reapply on their website.
One agent told me to send email to [newaccounts at dcbank.ca] and another one advised to [contact customerSupport at dcbank.ca] or [marketing at dcbank.ca]. I sent several emails to the above emails and a few other emails from their company, but it didn't work. They either didn't reply, or, replied and asked me some questions to get more info.
After lots of follow ups, I just received this email:
"Please be advised that your ID verification is no longer required as your account application has been denied. I was informed that one of our Sales Reps reached out to you by email on Friday, to discuss other options. Please check your email if you're still interested."
I got no other messages from them. I did NOT receive the email this guy was talking about. I replied to them and told this, but received no other response.

Each interaction with them led to more delays, unhelpful responses, and no meaningful resolution.

The entire process was time-consuming, frustrating, and reflected a lack of professionalism and accountability. Based on my experience, their service is unreliable and inefficient. I don't recommend this bank.

Anybody who is even thinking about this bank . Do not do it. I've been trying to get my money back for 2 years. And they keep letting things be put on the card.. they car is on hold and is to only allow things in not out but in my case on hold means absolutely nothing.. I've had over 15 different ppl. Some stuff over and over .. no answers .. no care in the world .. it seems like there not trained and are like a call center going by what there pages say.. they have treated this like a joke and don't care that I trusted them with my money about 10,000.00 plus and now can't pay my rent . Hydro is being cut off . Going to the food bank. All I'm doing is asking for my money back and not one person at that place cares . I don't see how I call fraud in and they still allow money to come out and I'm still left to wait. Makes no sense u mess up ur to fix it not make the victim dig deeper.. I don't wish this on anyone.. do not go with bank they don't stand by anything they say.. theyre just much as to blame as the ppl who stole it. now I'm in a horrible spot in my life and can't even get out of bed somedays. Thanks .
Sandy Mitchell
London ontario

Their customer service agent was exceptional in taking care of my concerns which was not their making in the first place

I was told there was only a one time fee and they didn't tell me that I was going to be charged 2.99 a month .and other thing coming off this account I have no idea about and the representative told me there was nothing that they could do. Iam old school and didn't know that they where charging ever month nice job you legal thiefs . Don't go here they have no decent people that are working here .and absolutely 0 customer service . They take your money no problem and that is connected to h@r block as well.

Hello,

This is my review of DC Bank Canada, they are in charge of issuing prepaid credit/debit cards for banks such as refresh, plastk and crypto cards, and other issuers that help those build there credit, and get tax refunds on.

Be warned they do charge all kinds of fees on there prepaid cards, and for there secured cards there is almost 0 customer service with this issuer, and they may no help you get money back if you have been ripped off by online stores or airlines during C-19.

Thank you !