dacemotorgroup.co.uk Anmeldelser 

Great customer service by Dylan G and Lewis W

This is my second purchase from Dace and both times they have been smooth and enjoyable experiences.
Great price for part exchange, competitively priced cars and excellent and prompt communication.
Joe has gone out of his way to get me the best deal and is always there for any queries/issues you may have with your new vehicle.
Can't rate highly enough.

Bought a car from here in march that I am very pleased with, there was a few things that needed sorting under the warrenty, everything was spot on when I booked it in, I was greeted by jason birch who looked after me from the minute I got there with a courtesy car and within an hour of leaving he updated me on the repairs and continued to give regular updates, very happy buying a car from here and highly recommend to anyone,

Polite and helpful service. Jaydon went out of his way to ensure everything went smoothly, even staying late to ensure we had all the information we needed.

New
** POOR CUSTOMER SERVICE**

I was interested in buying a car which I liked from their dealership and made contact. As I spoke to sales assistant about my enquiry and made an offer of 6k for a car which was priced 6.5k. I was told that “ WE DONT TAKE OFFERS”. I was like fair enough. Their cars their prices and said to them “ GOOD LUCK”.

The market value of this car was much lower as per MOTORWAY which wasn’t more than 5k but then I do know dealers are there to make profits.

Next day Dan the sales manager rings me saying he can sell the car to me for 6.3k. I mean why contacting me if you don’t take offers and contradicting yourself?

I told him that I am on a budget and can’t go more than 6.2. He said I will let you know soon. He then rang me and left VM saying” WE GOT FANTASTIC NEWS FOR YOU” the fact that he got back to me in time, he was a man of his words and I give him all the praise and he is the only positive in my review.

As I am a key worker got busy with my work and family and when had a chance made contact after a week I called and asked for asked for Dan but was told that he is off sick and was made to deal with some called Chris. I explained Chris about my dealings with Dan and he told me he will ring me back. This never happened. I was determined to buy the car and made calls after calls, left messages only to be ignored by him. It was me who was chasing them than them doing this to me.

I did managed to make contact with him and he told me that the best he can do is 6.3k. I agreed and he told me he will get back to me but he never did. I then rang him again offering that let me know and I will leave a deposit and pick the car but he never did got back to me. I waited and only waited.

The car I believe is sold now. I assume they got the better price than me which is fine but I was shocked with the level of service I experienced.

They accuse their customers of asking for discounts and then try counter them with cheap tactics of claiming a bad review came only when discount was not given.

Liars and pathological liars. I never asked for a discount but gave an offer which they can reject or accept. They will still negotiating with me despite of claiming their prices are fixed.

Probably, try and deflect harder. Being honest won’t cost your business but being a lair will.

Thumbs up to DAN and down to Chris. Never ignore your customers.

I am glad I never brought a car from them as if the service was that bad before buying it’s was going to be dreadful after.

I will not be buying from them in future and will not be referring my friend or family.

Rang Dace for info about a car, and Mike gave me a call back , before we even visited the showroom Mike sent us a video of the car. I can 100% say he wasn't pushy , gave me info about the company and to find out they were a family run independent British firm made it even better for us. We made the 40 min car ride , took the new car for test drive, sealed the deal with a great trade in price on our car . Nothing was too much trouble and also very polite and professional but also down to earth guys . The place was also spotless . Even down to the toilets. Paid for the car the guys did all transfer details, tax etc so smooth and drove our new car away. Even though they closed at 6 there was no rush for us to leave . The staff and especially Mike are a credit to the company. We will recommend this company to anyone . And all cars were reasonable priced too .

Just bought a fiesta. Great customer service throughout from Jack Hilton. Thanks

Jaedon got me the Batmobile of my dreams

Tom was great no pressure and very polite

Bought a Mini from here this week, wonderful experience from initial contact, reservation and appointment with Callum to a test drive and completion of paperwork with Steve. Very welcoming, knowledgeable and no hard sell, with such great cars they don’t need to! Honest, professional, straightforward and a pleasure to deal with, could not ask for more. Excellent service, highly recommended and we will be back!

Couldn’t ask for a more pleasant experience, traveled 2hours and the car was presented and waiting for me. We had a nice test drive and as much time as I needed to have a look around my now new car and learn how it works with no pressure I’d like to thank Ryan making me leave with a smile

Great service, very straight forward and gave me exactly what my car was worth on a part exchange, didn't try to low ball me and the car i picked up was in top condition,

Great experience with Chris from start to finish, deal agreed, travelled and picked car up next day. Condition was as explained on the phone. Very trustworthy, and happy with experience so far.
After market products inclusive of extended warranty which is a great option

Steve and Liam at Heaton Chapel, Stockport made the experience of my SEAT purchase with a part exchange a very slick operation, All queries gladly answered. The car was immaculately cleaned too. I would certainly go back for my next car, Thanks guys! Andy C.

The experience of buying my "new" car was as stress-free as such a purchase could be. No pressure sales, and good communication throughout. However, my 6-year-old motor proved to have a dying battery. I had to jump-start it once, and although it would start the car, it wasn't charging adequately when run. Batteries are normally excluded from the warranty, but Jason in Dace's warranty dept was excellent and understanding. He sorted me out with a replacement, offered me a couple of options, trying to minimise any inconvenience for me. The new battery was fitted same day at a nearby battery supplier, all costs covered by Dace. Excellent after-sales customer service.

Joe was class, no sales tactics, no preassure. Super relaxed, listened when I highlighted some minor cosmetic issues on the car and got them sorted before I picked it up. Refreshing change from
Main dealers and larger 2nd hand forecourts I’ve experienced (that fella Arnold who gets his shoes from Clarke for example ;) who can’t get you out of the Ken quick enough and don’t give a toss about helping you.
Top TOP bloke and the car was prepped and sorted just as they said it would be (minus 1 little section of door seal
On the drivers side but… the customer service was spot on so we’ll let it slide).

Go and see Joe at Dace motors in Manchester if you want sorting!

I recently purchased a vw golf from Dace German car centre and had a fantastic experience from start to finish. The whole process was smooth, professional and stress free.
A special thanks to Mike, the salesman who looked after me. He was very insightful and took the time to answer all my questions, explained everything clearly and made sure I felt confident in my purchase.
The car itself was in excellent conditions exactly as described and I’m really happy with it. You can tell they take pride in the quality of their vehicles and customer service.
I’d definitely recommend Dace German car centre to anyone looking for a reliable car and a straightforward buying experience: thanks again to Mike for making it such a positive experience!

Big shout out to Ryan for helping me out so much in choosing a car! He made everything so much easier for me!

Great experience purchasing my Skoda Superb.
Lewis W. was very professional and helpful throughout the whole process.

Bought my Peugeot from here. Jayden was really friendly and very helpful. The car had to be sent to Peugeot for a safety recall but Jayden kept me informed the whole time