CVS Health Anmeldelser 

While it is convenient to shop at CVS, their products are not of quality made, in this case, a Sterile Saline Wound Wash First Aid Cleanser - the nozzle is defective, it leaks and doesn't spray at any angle as it specified. Not a good one!

Lastimosamente ayer tuvimos una mala experiencia en farmacia cvs que está por la 1325 shields ave fresno fuimos a pagar nuestra renta cuando llegamos nos atendió una señora no hablaba español pero fue muy amable nos hagarro la información pero hubo un error en el sistema y no podía procesar el pago y llamó al manager que se llama Rubén y el señor desde que llegó vien preponte yo le quise explicar que teníamos un crédito y me dijo espere señora me habló bien feo y después empezó a decir cosas feas porque la máquina tuvo que ser reiniciada hasta a la señora le habló bien feo y así estuvimos 45 minutos y le queríamos explicar las cosas y nos ignoraba nos hablaba golpeado luego uno de mis hijos andaba que quiera encontrar un baño y mi hijo habla mente fue y le preguntó y lo mandó hacer linia cuando llegaron personas hacerles preguntas a ellos no los mandaba hacer linia luego mi esposo le volvió a preguntar por el baño y enojado le salió hablando en inglés cuando si hablaba en español y una señora nos dijo que el baño no era público y así estuvimos ahí esperando y después que se arregló el sistema el no pudo procesar el pago y nos dio el dinero y nos fuimos para otro lugar a tratar de hacerlo cuando llegamos ahí nos faltaban 200 dólares y nos tuvimos que regresar otra ves con ellos y el enojado que el no sabía nada tuvo que chequear todo para ver que no me había devuelto los 200 y al fin nos dio el dinero pero fue una mala experiencia de la señora no hay queja
porque ella hasta disculpa nos pidió pero el señor llamado Rubén nos trató súper feo

This has been one of the most frustrating customer service experiences I have ever had.

On June 10, my mother placed an order through the CVS Benefits portal using her Aetna Medicare Advantage OTC benefit. She receives $45 per quarter to use on eligible items. Her cart totaled exactly $45, and she intended to use her remaining $41.57 benefit balance and pay the remaining $3.43 with another payment method.

Unfortunately, there was a system glitch during checkout. The website would not allow her to enter the additional payment information. The order never completed, and she never received an order confirmation. However, the items disappeared from her cart and her Benefits card was still charged $41.57.

After waiting 48 hours, we called CVS Benefits. The representative eventually located the transaction after about 30 minutes, confirmed it existed in their system, and provided a transaction number. We were told someone would review the issue and contact us within 48 hours.

No one ever called. Since then, we have called seven separate times, spending well over six hours on the phone. Every representative has required us to explain the entire situation from the beginning. We have repeatedly been promised callbacks within 24, 48, or 72 hours. None of those callbacks ever happened.

For weeks, representatives incorrectly assumed the problem involved shipping or fulfillment. On June 27, we finally reached a supervisor who immediately understood that this was an IT issue involving a transaction that became stuck between checkout and order creation. She even acknowledged that several other customers had experienced the same problem. She promised detailed documentation and a callback within 48 hours.

Again, no one called.

On our seventh call, the representative contacted Aetna Member Services, then escalated to a manager, who ultimately admitted this was an IT issue that even management could not resolve. We were again promised that IT would contact us within 24 hours.

Four days later, we are still waiting.
At this point, this is no longer about the $41.57. It is about accountability. CVS Benefits withdrew money from my mother's benefit card without creating an order, and nearly a month later, no one has taken ownership of resolving the issue. Every call ends with another promise of a callback that never comes.

If there is a system bug affecting multiple Medicare members, it should be treated as a high-priority issue. Instead, customers are left to repeatedly call, explain the same story, and hope someone follows through.

CVS and Aetna need to do much better. Their technology failed, but what has been far more disappointing is the complete lack of ownership, communication, and follow-up. Medicare beneficiaries deserve better than being ignored after seven phone calls and countless broken promises.

I had an unfortunate experience with a sales associate at this location on Saturday 6/6/2026 (3.45pm). She was working the register closest to the door. Her name is Darlene.

I politely walked up and smiled at her and placed my items on the counter. She said clearly, "Who does she think she is, Beyonce?" and rolled her eyes at me. Smacked her lips together and begrudgingly rang up my vitamins. I do not think it is okay to be unnecessarily rude to customers as I definitely did not deserve any type of attitude from her. I stopped at this location as it is closer to my house but I will go back to the Los Altos or Seal Beach CVS.

This incident was reported to the store manager. The day it happened, I did not want to make a scene or say anything just yet as I was upset by the interaction. I will let people know that outside of this issue, the store was clean & orderly. The other clerk (a guy - did not catch his name) I met was nice and helpful so thank you to him.

It is SO BAD to try and work with CVS & their crappy customer service, terrible communication and major training issues that’s very evident!

Started CVS weight management that is required to maintain medication sadly. Anyways, I’m doing it following the guidelines outlined by insurance and dietitian I’ve spoken with. As well, monthly weigh-ins on connected scale.

Last dietitian appt 3/26 was spoken virtually with dietitians stating that zero follow-up was needed until 6/26. In the interim, still doing weigh-ins with synchronized scale provided.

Today, threatening email stating I’m not following CVS rules for continued medication! Yes!! I called into CVS and spoke to another 5th grade educated customer service representative that after (5) times STILL could not answer when asked am I talking to dietitian just to talk OR am I following her recommendations regarding my health in turn continuing medications!

Long story short here is DO EVERYTHING YOU CAN TO STAY AWAY FROM CVS as hopefully insurances will begin to read and dissect these (and the MANY OTHER) NEGATIVE reviews about how CVS operates and is terrible to deal with.

Good luck!!

This is at Dover store#2069
I give Ashley 0 stars
I give Cari 5 stars
This is one of the worse experiences I have ever had in CVS!
This could have been a calm situation but Ashley is out of control.
My mom wanted to buy a item in the store she had a $10.00 reward with loyalty membership and a $2.00 coupon. It wasn't working Ashley came over to help. Then she said I don't understand coupons so if doesn't work I can't help you and she walked away. Alrightly then , So my mom decided to talk to a manager Ashley said I'm the manager. So Ashley the manager she doesn't understand coupons that's it she has to call Corp CVS. Ashley helped with the coupon machine it was all messed up. While my moms on hold with Corp Cari comes over and her tag says Manager she asked if she can help? My mom explains the situation we find Ashley is not a manager she a shift lead. Cari helps my mom and she able to get the item she wanted. Ashley starts yelling. I think my mom was Thanking Cari for all her help and she you truly the manager. Ashley said I'm am one of the manager. Then she said don't call me liar and she says I'm not a liar. She said I never refused to help her but she did as soon as she said I don't understand coupons and I can't help you she didn't offer to get the store manager of the store cause in her mind she was the store manager. She's a shift lead and she takes everything way to personal then she even said I'm leaving and you ladies and I can finish this in the parking lot. Threatening customers! She was screaming and yelling and carrying on like a crazy person the whole time. I was sick her telling my mom that she liar then I said I heard you say it too. She got so upset then she called me a liar I said I'm not making anything up I heard what said. That's how she talks to customers. I will never feel uncomfortable to shop in this store again before leaving I asking Cari if she was outside in the parking lot because Ashley not going to beat me up I will call the police. Ashley is a liar (she's lying to herself calling herself the manager when she is just a shift lead. ) She doesn't know how to do all the stuff a manager can do. She unprofessional I don't even think she can handle the shift lead job. I won't be back .I don't need the abuse of someone of her low calibar WHO THINGS WHO SHE IS! Then liar through teeth and try's to back pedal in the end because deep down she can't deal with the situation she created.

Cari was very professional and calm she shouldn't have to deal with that because Ashley is out of control! Cari even said she wasn't feeling well and she has to deal with this kind of crap at work my heart goes out to her. Hopefully Ashley does quit soon. She was threatening to quit while we there because she not a liar! I'm under the impression this is problem there at this CVS!

Disclaimer:
I have no receipt yet and thus no photo but this JUST HAPPENED:
$$$$$$
Ever leave a voice message at CVS (for the pharmacy)? No lie: Your phone-voice message to cvs pharmacy isn't *yours*! That's to say, OUR actual messages are no longer are sent to cvs INTACT, but are reinterpreted by machine, THEN sent... To wit:
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I just got a call back from CVS pharm asking me what I called about. I was SHOCKED to find out what the pharmacist told me: Artificial Intelligence (AI) restates all calls in "it's" own thoughts and words... so OUR messages are heretofore NEVER received as sent OR in our voices! W T H ?!
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The system knew I had called, but botched the message so bad the pharmacist didn't even know what I was calling about - ie: didn't know the medication or details surrounding it. I had to repeat it all to him. What if I hadn't been available to chat? What if I was in the hospital? Ad-Infinitum.. This is PATHETIC!
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This is a serious and potentially LETHAL turn of events at CVS proper and I can envision many lawsuits coming from their use of such a tainted e-service! How sad and pathetic.
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I have had constant reoccurring issues/problems with cvs and this just takes the cake.
It is such a threat to reality and safety as to be literally unbelievable!
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Every month they do more to discourage me from continuing to be a customer. After 25 years I am fed up with their inability: to keep records, follow orders, process the most current meds, input or maintain or keep med related notes in their "system", record or keep client instructions, refill meds properly or on time, remember to refill meds.... the list is atrocious just keeps growing. I no longer trust cvs as a pharmacy related company.

The pharmacy were great THIS VISIT. Everyone was professional and friendly. I
got my current vaccines. I was given a coupon after and went to shop. Was pretty disappointed when in line I watched the staff girl be super friendly to the previous white customers (plus print out long receipts with coupons and let a customer use one during their purchase of an additional item) when I stepped up she looked me in my face and didn't even say HELLO. So I waited and still she said nothing. So I said, “A HELLO WOULD BE NICE. you were so nice and greeted the previous white customers and nothing to me. I suggest you treat ALL CUSTOMERS the same including Black people”
She said, I was going too. I had to put sterilizer on my hands!

What a ridiculous excuse. She was not drinking the sterilizer so her mouth was available to say HI.

CVS should use our boycott of Target as an example of BLACK PEOPLE’S spending power. Please Treat all customers the same way. CVS should teach ALL its staff this obvious and important fact.

Lastly, she gave me a receipt that said REPRINTED RECEIPT that did not include coupons for future purchases. I've never NOT gotten such a short receipt. IS THIS A NEW THING FOR BLACK CUSTOMERS because the WHITE CUSTOMERS CERTAINLY RECEIVED COUPONS?
Do better CVS. Do better.
Do better CVS. Do better.

UPDATE
I did get a reply to contact them directly at CVS_Social_Reviews@CVSHealth DOT COM
BUT NO SURPRISE, THIS IS BOGUS.

Worst Pharmacy experience I can recall. Panama city beach location had a traveling pharmacist named Muhammad. Muhammad chose to judge me based on medication that I had been prescribed the month prior due to a accident that almost killed me. I broke my collarbone I fractured my head, and nose ,had a brain bleed i was an ICU unit for 3 days, and almost died. I was forced to have to take medication for the pain. I do not
take pain medication. Its not something that I would ever want to take. But was forced to
Due to having broken bones, and head injury. Not taking pain medications now,only 3 weeks, but have other meds that I have to take. I'm a sufferer of PTSD and have severe panic and fear constantly. So I have to take a medication to keep myself calm,so that I can leave my home and
work. I was immediately judged, and then my prescription withheld, then this pharmacist proceeded to call my doctor saying that I was trying to fill early. I fill according to the app only. I never call and asked to fill a prescription early. I look at the app, it says when, that's when I do it. Never have had a problem before. Only after I was prescribed pain medication for a few weeks. It's humiliating that someone has to take medicine as it is, especially for me. But now I'm going to be forced to go and speak with the manager of this new Pharmacy because the CVS location I usually use is closing. The new Pharmacy has already given me a hard time, humiliated me, and is
basically not going to fill my regular medicine until the 30th day after. Which means I will be without medication that I have to have every single morning at 5:00 a.m. on the 30th day. If I don't take this medication, I could be in the hospital from severe panic,
that makes me pass out ,and I usually will have a seizure after a major panic attack. The fear that this creates in me every single day of my life is horrible ,and then to have a pharmacy treat you as though you're nothing ,and not important ,and basically like you're a drug addict
because you had to have opiates for 3 weeks is unacceptable. My regular medications are not opiates, never have I nor would i. I'm not a young girl ,I've been taking this medication for over 20 years that they are giving me a hard time about. The new location is the CVS on back Beach right next to Lowe's. I am horrified and Dread having to go there now, knowing that I'm going to have to walk in, and get humiliated again. What I'm going to have to do is I'm going to have to sit down with the pharmacy manager, and explain my situation Regarding why I have to take a medication for panic. Which was a violent crime that happened in my twenties in Atlanta. It has shaped the person i am today. It's really no one's business, it's embarrassing and I
don't want to have to do it but I'm going to be forced to again. All because of this traveling pharmacist that knows nothing about me, and apparently has put things in the computer regarding me, which caused this new CVS location to immediately judge, wreck me, and now trying to withhold medications for me on the 30th day of the month which like I said will send me straight to the er.. People that have to take medication
for panic disorders should never be put into position by the pharmacy to be put into a panic, the whole reason that I have to take the medication in the first place. They should be helpful and caring. The fact that I'm having to do a review regarding people that are supposed to be helping is unfathomable to me.

A pharmacy technician at the CVS store at 11100 Pines Boulevard in Pembroke Pines, Florida 33023 took my driver's license and never returned it to me while I was in the drive thru picking up medicine. The store will not show me the video of me going through the drive through. There is a lot of fraud and theft here in South Florida. I had to make an appointment at the DMV at Pembroke Road and University and pay $48.00 and wait outside in the hot heat to get a replacement license. CVS will not reimburse me for my driver's license fee. I should file a police report. I could sue. I have options. It is the principal of the matter. DO NOT PATRONIZE WITH THIS STORE. Save yourself the headache and go elsewhere.

The pharmacy service is too bad and I had a very bad experience.

Long lines, rude staff, overpriced everything. Pharmacy’s always slow and “short-staffed.” Not worth the hassle.

Prescriptions are always delayed, and they never call when they say they will. It’s just been really frustrating. I used to like going here, but now I’m looking for somewhere else.

This is a company that cares about their members. Highly recommend CVShealth with excellent customer service.