Curtains2Go Anmeldelser 

After having had all my blinds for our last house and our new bungalow, which I was thrilled with I ordered some curtains. Was very disappointed to find the hem of the made to measure curtains was machined up and not invisibly hemmed that machines now do.I think they look like cheap ready made curtains now not special at all. I got in touch with customer service and was offered 50% off my next blind! As I pointed out how does this solve my issue with curtains that look cheap and also I have purchased all my blinds already for our new home.Got in touch with a rival company to query how their hems were finished as need another pair for my lounge they said of course their hems were invisibly hemmed. Bad customer service to loyal customers.

Thrilled with my William Morris Blackthorn (grey/blue) curtains with blackout linings. Less than half price quoted by local trader. Have had two lovely Roman blinds in the past so no qualms about ordering.

My curtains were made to a high standard and fit my window perfectly

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I recently ordered two pairs of wave curtains, meticulously measuring the dimensions as per the instructions on the company's measuring guide. I aimed for a precise fit from ceiling to floor, double-checking my measurements multiple times before placing my order. Unfortunately, when the curtains arrived, they were over 3 cm too short!

After contacting customer service, I was informed initially that the tolerance for measurement discrepancies was 1cm but after providing them with photos and videos this changed to 3cm. This was never mentioned on their measuring page, and certainly not a 3cm tolerance. I am now left with curtains that are unfit for purpose and almost £600 out of pocket. As a goodwill gesture, the company offered a 50% discount on a reorder, which I found unacceptable. I won't be using their service again and will turn to 247 Curtains for my future purchases.

I have purchased 3 pairs of muslin wave blinds, the two short pairs are beautifully hemmed the long pair have an overlooked hem and the cotton used is not white, they look very cheaply finished and im dissapointed with my purchase. Sadly, I purchased them then decided to decorate so have had them a while and only opened the box at the weekend. On the plus the fabric is nice
12/08/24 Supplied order numbers and have received no response I think they are playing lip service to customers. Pacifie and ignore. I'm dissapointed as really I needed another 4 Blinds but not sure I can trust them with my money

I paid £1314 for two sets of curtains on 8th July. One set arrived last week, but the other set has still not been delivered. The curtains are made of cut pieces stitched together, and the stitches are visible on the weave. There is no option for an exchange or refund, even for the undelivered item. I am extremely disappointed with the curtains with stiches and fittings, especially considering the high price that was charged. Be cautious when purchasing from this company, as they do not offer refunds or exchanges for their overpriced items. Please check the website for more details.

Exceptional customer service from both Kallie and Richard
What a great find this company is....I have absolutely no hesitation at all in recommending them
If I could give 10 stars, I would have done. Well done guys!

I have used this company for blinds and so wanting ready made curtains I went on line to check out their website. Good choice and you can ask for free samples to be sent. I ordered on Thursday and samples arrived Friday morning. Good size samples so you can see if they would go with your colour scheme. Fabric quality was excellent and if colours had worked I would have been more than happy to buy ready made curtains

Excellent from the beginning with ordering samples of fabric to placing an order. My curtains were delivered by ups within 7 working days the curtains were folding with tissue neatly in the box. So impressed no ironing went for the thermal lining worth the extra cost the material was beautiful cotton and linen. Match pattern of curtains perfectly. Would not hestate to order from them again.
So much advise on the Excellent website about measuring

Dreadful dreadful do not use !
I have never wrote a review however I am wanting to help others
I ordered some light colour coloured curtains and was offered free blackout lining
When arrived and hung the curtains have a green tint to them as the blackout lining shows through
I have tried to contact many times prior to doing this to only be offered 50 per cent off a new order !!
What I have 500 pounds worth of curtains that are not what I ordered and I they want me to order more ???
I shall be taking a small claims out unless a full refund is given
Please be very careful before using this company

We have bought curtains from Curtains2go for three rooms in our house, a total of 7 pairs of curtains. The first experience, about six months ago, was a good one, so we ordered from them for the next two rooms.
However, this has been a much less positive experience. First, one of the curtains for our second room arrived with a missing curtain hook (as they had curtain hooks pre-sewn in). This was disappointing, but we went back to them and after we sent photos, they rectified the situation.
I assumed the curtains for our third room would be issue free, and when they arrived, I was pleased with the quality. However, when I hung them up, I found a dark horizontal line visible across one curtain. This was on the interlining of the curtain. We sent photos back and were told it was a 'shadow', not a fault. I had to take the curtain down and burrow through the layers to take more photos of the interlining and they then said they'd remake that curtain, which I was happy to hear. Until yesterday, when they wrote to say that their production team have advised that 'the marks you reported on the fabric are not marks and it is how the interlining looks. Therefore this is not a fault they can remake from'.
There are three pairs of curtains in this room, all with exactly the same interlining, and this single curtain is the only one with a line running through it. It's visible when the curtains are hung up, and very hard to photograph because it's on the lining quite close to the top of the curtain. I've already wrestled with this curtain twice to send several photos of this problem so there seems little point in taking them up on their offer to send yet more photos 'if I'm still unhappy'.
I really don't recommend using this company, after experiencing these problems. We spent a lot of money on the curtains and it's very disappointing as a repeat customer to be told that a clearly visible mark that doesn't appear on any other curtain is 'not a mark' but a feature of the interlining.

Trying to cancel my order at the moment.
What you’re not told is some headers ie eylet, over a certain width an extra panel is sewn in, so basically 2 bits of material sewn together to give the correct width ordered.
This is not made to measure !!
Also industry recommendation is double the width for curtains whereas they only give 1.5 on eyelet curtains.
If order isn’t cancelled curtains will be returned unopened and a charge back for full amount will be applied.
Credit card company have already agree that material sewn together is not made to measure !! 😡

I ordered curtains to go they cost me 234.14 very disappointed I ordered them in inches were supposed to be 90 by 72 inches in length when I got them they were 90cm by 72cm I contacted them and they said if I send them an extra 250 roughly they would fix the problem I couldn't afford to pay out extra money for curtains I allready ordered what a rip of they refused to give me a refund so don't get caught out by them

I had my eye set on William Morris Acanthus Velvet Chestnut for a few years but never got around to purchasing it.

I’m so glad I finally made the purchase. The curtains are most definitely the feature piece to my bedroom. It goes well against my peacock green wall and my copper metallic accent wall. I cannot stop glancing at how wonderful my curtains are.

One of the main reasons I purchased from the website was because they (at the time of purchase) had blackout curtains feature added with no additional cost so it kept the price down quite a lot in comparison to other websites that had this curtain. It’s a bargain since my bedroom is sun-facing.

Absolutely love these curtains - quite pricy but justifiable for sure!

To begin with the customer service team is not trained properly, I had to speak with 3-4 consultants to confirm which information was correct as different person was saying different things. Even though I found it frustrating I still decided to give a go and order the curtains.

Two pieces of curtains arrived, each of it had additional fabrics attached. Apparently, this is what they do if the width you need is more than 140cm.
It just looks horrible. Since, when do you make curtains like this and charge £500?
More importantly, the website doesn’t indicate this information nor the consultants tell you this. They just care about selling. When my husband found it out, his reaction was,- what is this? Even he found it ugly. According to them that’s a normal way of making curtains and there is nothing wrong, so no refund possible. I was offered a discount instead for another purchase. But no thank you, I will never buy anything from this company again. Absolutely not worth it. If you need bespoke curtains go for John Lewis or other provider, will definitively get a better outcome for the money you pay.

Not at all happy with your service ordered curtains and received half of the order after delays and delays with posting it to me via UPS have been sending emails back and forth to Curtains 2 Go and have been met with excuses telling me that the item was lost in the post and that a new order will be made then was told the item was found in there where house was told not there where house but UPS even when I tracked the parcel it says return to Curtains 2 go I will be requesting a full charge back on my card and will request that you take back your curtains that you have sent me as I only have part of the curtains I have ordered your service is shocking

I was over the Moon with my purchase. Excellent quality, price and packing of the product.
Curtains2go certainly make it simple to order too.
I purchased these Curtains a little while ago but only last week was I able to put them up. They needed no ironing, even though they had been sitting in the box since March.
They look amazing and have absolutely completed the look of my Lounge. Highly recommend this company
I have just ordered a Roller Blind in the same fabric design (both items designed by Clarissa Hulse)

Absolutely brilliant customer service. Never had anything like it before. After an issue with the curtains I ordered I am so happy to say that it has been resolved . I wasn’t expecting this at all . Very kind understanding staff . Big shout out to the team . Now I’m one happy customer. Thank you so much ☺️ Definitely a huge 5/5.

I ordered and paid almost £450 for made to measure curtains on 5th May. I have used Blinds2go many times in the past and have always been happy with their products so expected the same with their curtains. The issue is their delivery service. The first parcel was left on my doorstep on a main road when no one was home. There was nothing there when I returned home from work, the parcel had gone. The company very quickly arranged a replacement order and I stressed the importance of letting me know up to date delivery information to avoid the same issue. I work very long hours, 6am until 9pm, so it is vital that I had prior knowledge of when the delivery was due. Unfortunately this did not happen, I was away staying with family and, when I finally checked my emails, had received notification that my parcel had been ‘delivered’. Once again this was a £450 delivery left on the doorstep of an empty house. When I arrived home almost two days later, the parcel was at least still there but was absolutely sodden wet as it had been left out in the elements. The curtains were damp and I demanded they collected them and refunded my money. I have had to push and push for this to happen. They were extremely reluctant to accept this as damage, I was expected to keep the curtains and prove they were damaged before they would consider a refund. It is only when I pushed back once again and said I would raise a chargeback with my credit card company that they relented and the curtains were collected over a week ago. Surprise, surprise I am still awaiting my refund and they are now stating they have not received the parcel back as yet.

£450 down
No curtains
Constantly having to chase

Shocking customer service.

UPDATE…they have ‘found’ my return and have issued a refund. Not yet in my bank but we’re almost there.

This is the fourth pair of curtains I have bought from this company. All were simple to order and beautifully made.
It is a rarity nowadays when a product consistently
exceeds expectation, as do all the curtains I have bought from this source.
Maureen Smith