A.T. Cross Company Anmeldelser 

I ordered a pen November 2021 and received the wrong pen, it was meant as a gift so I had also ordered it engraved. I figured it would be no problem emailing and figuring out a way to correct the mistake but after a few months, two separate emails and multiple calls that were all dropped, I still have not heard back from their customer service department.

Terrible customer service - NOBODY ANSWERS their phones... Was on hold for 23 minutes today - was eventually disconnected.

I have tried various methods to contact Cross, including trying to contact the CEO, Richard Baird, and then finally out of pure frustration, I contacted the CEO of Cross Pens owners, Transom Capital Group. Not s single person has acknowledged or replied to my e-mails. Clearly their is a major issue with customer communication within Cross and Transom, and this obviously starts with the top executives.

I ordered an engraved pen 30 days ago and my order status has not changed nor have I been given an update. I understand covid delays but just want an estimate or update at this point and cannot get any kind of response. I have tried calling several times only to wait on hold and be hung up on once a representative finally answers. My email inquires have gone unanswered. I have disputed the charge with my bank and will never order from this company again.

Is Cross Pens going out of business? You can't call them, the website doesn't answer MANY questions, They don't reply to emails??????? I have been trying to find out if they make 23 carat gold stylus refills(9020S-12) for the Tech3+ 23 Carat pen which isn't cheap and can't get an answer?????

I have been trying to order Cross Rollerball refills for six months now but they are still out of stock and my dealer says they have been out of stock for more than a year with no information about when they might be available again. Poor customer service and poor service to your dealers. If you buy a new Cross pen, there is a risk that you will not be able to buy refills

Can only really echo what others have already said below: the pens themselves (when in stock/arrive etc) are lovely. The customer service is non existent. And to have a website that will take payment but not record or actually follow through with an order is beyond outrageous. Truly, a pathetic experience. Buy from any other retailer.

Fabulous lifetime warranty. Just returned my 10 year old ball point pen as cap was loose (and had a dent in it). Replaced for £6 service charge. My only constructive feedback, and why I deducted a star, is should be an acknowledgement of receipt and an advice when despatched back please.

Does not respond to online form. Two days after I filled out their online form asking for repair they have not responded. Guess I will have to try and fix my pencil by myself.

Despite Cross having a mutli-week delay (8-12 wks), they do not note this on their website NOR tell the customer when ordered. Once they receive payment, they stop communicating with the customer.

Website not working, no stock of replacement cartridges, telephone number doesn't answer, contact form doesn't work, email doesn't respond. Advice: buy another pen from a reputable firm.

I ordered a Cross Classic fountain pen on 9-21-2021 from the AT Cross website. Well as of the last week of October, I have no pen. The Cross website says processing. And I have emailed the company with no response. I have tried without success to call the company only to get long holds with no response. A recorded message says that they will "do everything possible to help." Really!

I love Cross pens. So much so that I have started a very carefully curated collection. Recently however the quality of service/responsiveness of customer service has taken a nose dive. My recent experiences are the same as others who have commented below. I too am missing an order and cannot get an answer. Quite unfortunate.

Ordered 6 pens on August 25. The order is still in the "processing" stage. They do not respond to my email inquiries, they hang up after 20 minutes on hold trying to reach customer service. I can't even find out why its taking so long or if they will ever send this order. UPDATE: After writing this review Cross pens called me and informed me my order was back ordered with an unknown wait. They worked with me on a different in stock option and were able to get them to me before my event date. I am appreciative of that but it's ridiculous they won't answer their calls or emails in a timely manner to give me that information.

I ordered an engraved pen from Cross UK back in August as a present because I have previously owned Cross pens myself.Money debited from my account but still waiting for my pen despite several emails to the company.I have tried to phone‘customer support’several times but the phone is never answered.I have just sent another email saying that I want my money back ASAP as I am so frustrated with waiting and I had to find another present for the intended recipient.Non existent customer service from this company and I would advise anybody to avoid them at all costs.Hurts me having to award them 1 star as they are not worthy of it!

They don`t answer the phone and mess orders up.
Real crap service

I read some of the review here while waiting for the delivery. I was scared that I was scammed because it’s been 2 weeks already. But it arrived today (after almost 3 weeks from the date of order)! It’s a good fountain pen, we just need a bit of patience in waiting for delivery.

The nicest customer service I have ever dealt with. I inherited a pen from my father who lost a battle with cancer and these guys were more than helpful in helping me to identify what inserts I will need and they send them to me within a day of me contacting them. Absolutely lovely.

I ordered a pen in the sale on 24th june and started to panic when I saw all the bad reviews and there was no sign of it being sent out but I received it yesterday on the 13th July. It does say there will be delays due to covid on the website and I got a really good deal in the sale so if your looking to order make sure you order well before you actually need the item so it will arrive in time.

Bought a $200 package for a birthday gift. Never got it. They gave me the wrong shipping information. They even got the courier wrong. They said they used purolator, but shipped through UPS instead. This caused problems with actually receiving this because I couldn't pay the import fee online without the tracking information. UPS couldn't do anything because it's the shipper who has to give me the information, so my package ended up being abandoned in a UPS warehouse. I've contacted them several times to resolve this, yet still have no response. If they had given me proper information in the first place, I wouldn't have had this issue. Never buying from this company again.