Countryside Homes Anmeldelser 1 086

I would love nothing more than to be writing a positive review, but unfortunately our experience with Vistry/Countryside has been extremely disappointing.

We completed on our new home in November 2025, only to discover that the wrong flooring had been installed throughout. This had to be completely redone, delaying our move-in by over a week.

Since then, we have experienced ongoing issues from day one. While some have been minor, many have been significant and have taken an unacceptably long time to resolve. Communication has been the worst we have ever encountered — we are constantly told different things by different people, given promises that are not kept, and then told issues are “within tolerance” when challenged.

We love the house itself, but the volume of problems has overshadowed that. To date, we have raised over 300 snagging issues. On top of this, we have had seven different site managers, which has clearly impacted consistency, accountability, and overall build quality.

All we want is for the issues we were promised would be resolved to actually be addressed. Instead, Vistry/Countryside have become increasingly difficult to deal with. Raising formal complaints through customer services has made matters worse, with response times sometimes exceeding two weeks and little meaningful progress.

The workmanship concerns continue to be highlighted, yet we are met with excuses rather than solutions. Being told “it is what it is” after reporting hundreds of defects is simply not acceptable for a new build home.

Overall, a very frustrating and disappointing experience.

I recently reserved a countryside home and, so far, my experience has been very positive. Although I haven’t completed the full process yet, everything up to this point has gone smoothly.

Jo, the sales agent, has been especially helpful—friendly, responsive, and always willing to answer any questions I’ve had. She made the reservation process straightforward and stress-free.

I’m looking forward to the next steps and hope the rest of the journey continues just as well.

I bought my first Countryside Homes property in Milby Meadows, Nuneaton. I’m delighted with the design and layout; it feels much larger than on the plan.

Having lived in Nuneaton for 55 years, I’ve witnessed significant changes. I chose Milby Meadows because Countryside Homes built here and they’re a leading UK house builder.

I was downsizing and this area, on the outskirts of town, is near good schools and transport links, just minutes from the A5. It’s incredibly convenient.

Countryside Homes offered a scheme to sell my house and buy one of theirs, which eased the moving process. I sold my house and moved in within three months. I was the first resident on the estate just before Christmas and I’m thrilled.

The staff, especially the managers, are fantastic. They promptly address any problems that arise, thankfully none have been major. Jamie, the manager, visits regularly to check in and ask if we have any other issues.

I made the right decision buying a Countryside Homes property. It’s a lovely house in a great location with excellent transport links.

I highly recommend Countryside Homes to family and friends. Visit the show homes and see for yourselves.

Very Helpful Staff, courteous, polite and friendly.
We could do no wrong and nothing was too much trouble

So far very effective and efficient friendly service

I have to say this ,our sales consultant Corinne Hunt was very approachable and she had immense patience to listen to what exactly we needed and clarified all the doubts .It was a great service .

Don't believe the hype...... I've now lived in 3 Countryside/Vistry new builds which was determined by location not loyalty. I can safely say the quality is absolutely deteriorating. All fixtures and fittings are low quality, corners are cut to safe money. For example, no power points in the utility room. no windows in bathrooms, Grass turfing and patio are low quality and no ventilation in garages causing severe levels of mould to form meaning you can't park your car in there due to the risk of rusting. Street lighting is now being limited to cut cost and if you are one of the last occupants to move onto a site be careful, there's every chance WIFI wont be connected for some time.

To summarise...... Countryside/Vistry will give the impression they are a cut above other developers, don't believe it, check your plans carefully and question everything and most importantly don't pay a premium over other builders.

ps..... I look forwad to the automated AI bot generated reply that means absolutely nothing.

Katie made this experiance of reserving a plot 5*. Her service and knowledge elevated the experiance.

Countryside home is the very best 👌very professional and a great developer

We bought a house at the Saddlers Reach development and were very well looked after by the sales person, Craig. We're very happy with the design of the house and would recommend Countryside Homes (and Craig!) to anyone looking to purchase a new home.

The Sales person Karen was absolutely brilliant and helped me decide on going with the home I truly wanted.

Good size of house, affordable price, very helpful and hard working sales man Alex and house features

Outstanding service from the first enquiry through to reserving the plot. A special mention to the sales team, who consistently go the extra mile and make you feel genuinely welcome.

So far they have been very patient and accommodating when going through the different houses and most recently when going through the different internal fittings. The sales consultant, Ruth, was patient in explain and answering our questions and gave us plenty of time to think things through.

Excellent service, quick responses. Could not be happier with Countryside Homes, highly recommended.

There’s no one to speak to regarding outstanding snags at my house, one concerning a potential mold issue (email below). I emailed the customer service, the sales agent, the builders manager, zero response.

Will have to fix their mistakes at my own cost.

Initially they create an illusion of wanting to resolve the issues but never turn up when agreed, just appear on your doorstep one day an few weeks later and expect you turn your day up side down just because it suits them.

Then they disappear altogether and you can’t get anything sorted anymore.

Won’t be recommending this developer to people anymore.

Email:
I had someone come and measure the windows to be replaced a few weeks ago - they told me they’d come back in around two weeks but never did, and I don't have their contact details to follow up on that?

More importantly, I’ve noticed that along part of the property the lawn/soil is in direct contact with the external wall, whereas a gravel margin has only been installed along the paved section.
There is already visible moisture marking (efflorescence) at the base of the wall.

I’m concerned that this setup may lead to ongoing moisture retention against the brickwork and potentially bridge the damp-proof course over time, increasing the risk of damp-related issues.

Could this please be reviewed to ensure appropriate drainage and that ground levels and finishes are consistent along the full length of the wall?

Also, I’ve also noticed that six neighbouring properties have both a continuous paved margin and a gravel strip along the full length of the rear wall, preventing direct soil contact with the brickwork.
In contrast, my property has lawn/soil directly against part of the wall, which seems inconsistent and likely contributes to the moisture staining already visible.

Could you please confirm whether this has been finished as intended, and if not, whether it can be brought in line with neighbouring properties?

Love our new Countryside Home! Great experience with the sales team Ash was super friendly, helpful and kept us informed throughout, made the whole process really smooth. Thank you!

As first-time buyers, we received outstanding communication every step of the way. All our concerns were handled promptly. Special thanks to Craig for making this journey effortless.

Countryside has delayed repair works for me and my neighbour for over a year

This is already the third time I have shared my concerns about Countryside here. Each time I post, someone from Countryside usually contacts me after a while. However, this is always followed by further delays, and no concrete solution is ever provided. I feel extremely frustrated and angry.

In April last year, I discovered that the surface of my parking space had cracked, which also caused the gravel board in my neighbour’s garden to tilt and crack. About a month later, the developer arranged for a contractor to carry out repairs and admitted that the issue was due to a design problem with the parking space. However, they only carried out a simple resurfacing and considered the matter resolved.

Afterwards, my neighbour and I repeatedly requested a proper and permanent solution. The developer promised to handle the issue appropriately, but now, a year later, there is still no clear plan.

Last month, senior management from Countryside customer service department met with us. The contractor, however, claimed they could not attend the meeting due to the distance, which I found very surprising. As the party responsible for the work, how could they not even come to inspect the site?

Countryside also stated that repair works would begin around mid-month of March and last approximately three weeks. However, up to now, no work has started, and we have not been contacted with any explanation or schedule. Despite my follow-up emails and phone calls, I have been unable to reach anyone responsible for a response.

Therefore, I am once again expressing my concerns here and will seek assistance from relevant government authorities, as this situation is extremely unfair to us homeowners.