Cost Cutters UK Anmeldelser 

I had trouble making a payment through the website - my fault entirely as it transpires I was getting the billing address wrong. My first thought though was that I would be charged for something I didn't actually purchase.
I called and spoke to Lucy Cook who was very very understanding, diagnosed the problem, and sent the necessary paperwork over to evidence that no charge would be levied. She then sent me a pro-forma invoice and processed my payment directly so that it was easier for me to make the payment.

Quality of the items is good, and delivery time is great but the customer service here was genuinely excellent, and Lucy was very understanding and professional in the face of my concerns.

Thank you!

Good product, delivered as expected

I haven't given 5 stars because one item we ordered wasn't available and I don't feel it should have been on sale. However the staff I dealt with were so helpful and responsive. The item prices were good and delivery was quick.

The customer relations staff, Freya and especially Abi Hart, really worked hard to make sure the delivery of chairs to a church hall went smoothly.
This was no easy task as chairs damaged in transit, replacements, and problems pinning the delivery company used by the suppliers to a time slot, caused complications.
It was great to have someone I could contact easily and who was so willing to help.

Ordered a desk and cupboard (1/5/25)web site said in stock 7 days delivery - a week later received a email saying delivery was not due until 3/6/25 ! why do a lot off online stores promise delivery then once you pay extend the dates ? I emailed customer services and got a reply saying delivery would be next day 14/5/25 I waited in all day no delivery ! I called customer services at 16,40 to be told there was a problem but they didn't know what the problem was ! but would contact me the following morning - I received a email saying delivery would not be until the 6/7/25 - they still not answered why they told me delivery would be next day ! now its been moved another 3 weeks forward to a Friday so nothing I can do if I sit in and wait all day again when they fail to turn up till the Monday ! when I spoke to customer services yesterday I asked for a refund as I have lost any trust in what they are saying ! I asked for a email to confirm this has taken place but no email no contact again ! I will try again this morning to contact for a refund if not will have to cancel payment with my bank ! Just put your hands up say sorry for the bad experience and refund me !

Abi Hart was efficient, swift to resolve and with a very professional pleasant manner.

Abi supported me throughout my purchase and delivery of goods. I can highly recommend both Abi and the company for quality of service, price and delivery options.

After what seemed an absolute nightmare waiting to then have a mix up on address (not cost cutters mistake) Abi solved this and managed to get another chair out for us today as the other one was sent back by parcel company. This was very important to my autistic son he has been fixated on the same chair at school! We have a very happy boy today thank you so much Abi for managing to get this sorted you have honestly made a little boy very very happy!! 😃

Great furniture for my little ones
Thank you to Rachel for sorting my large order - I have received half of it - all lovely
Great customer service - thank you

Customer service is non existent they don't answer emails .Tried to cancel furniture ordered in April cant deliver June/July you cant cancel via telephone has to be email . NEVER AGAIN

Fast delivery, good service

Very helpful and she helped arrange a quote for other items we were looking at purchasing.

The online site was easy to use, and the follow up from email and telephone when I wanted more information from Abi Hart was quick and helpful. A telephone call is important i think as you are able to ask questions or queries that a choose one below doesn't always have. Plus you feel the query has been understood.

So helpful. Very good service very efficient

Delivery times on tables and chairs was much quicker than originally scheduled. An issue with one of the chairs was resolved quickly, and Abi Hart maintained clear communication throughout the process.

I was cared for by Abi Hart who replied promptly and efficiently dealt with any issues!
Great Service, Great Product, Great Price!

Great quality and delivered before the expected date.

Was simple & quick to order plus delivery was also exactly as stated. Very pleased.

Really bad customer service, we were promised a fast delivery, only to chase it after 10 days and realise that there is no stock and it will not be delivered at all.

I would recommend the laminated wall nut table top. The product is of very good quality. Good price. Next day delivery.