Core Service Anmeldelser 

Trying to arrange return of an item is proving almost impossible. Emails just direct you to the website to create a ticket; Live Chat does not reply and I cannot find a telephone number to call.
Very frustrating

Have since received an email with a return address. Unfortunately the courier has returned the parcel back to me as they could not locate the address

Very responsive to enquiries regarding a problem with our mower.
I had almost instant responses to tech enquiries and parts were sent out the same day!
Very good customer experience means I will buy Yardforce stuff in the future.
Thanks

No response from chat box! Beware of ordering.

Very difficult to order the right battery for my spear and jackson mower. Have received one that is incorrect. Tried sorting it out with the chat box but no response at all. I wish I’d read these reviews first. Hoping that like others I get a response here. Will never order anything again without checking reviews. K Hart posting for husband John Hart

UPDATE
We have now had a response through the email shown below and have posted the incorrect item back. Thank you

I ordered the wrong item had an online chat with an agent everything was explained how to go about returning the item received an email letting me know my refund had had been processed back into my credit card will use this company again

My aldi Ferrex pressure washer handle broke and they were the only company that seemed to stock after sales parts. Read the reviews and was a bit put off but I didn't have many other options it was either a new pressure washer or gamble on the part arriving for the £20

Ordered and left the warehouse within 24 hours. Evri's shipping wasn't updating but that's on them.

Part arrived today, fits and solved a problem

I wish I could give 0 stars phone number on product says to go to website did that was ghosted by the 1st bot and after an hour and 15 on the second attempt still no agent to deal with my washer is under warranty was only bought as a gift to me 4 weeks ago 1st use the pressure hose burst just wanted a replacement I now paid more for the replacement part than the whole thing was bought for as the store is now closed I'm shocked and the poor quality of customer service disgusting

do not deserve a one star,what a pathetic websitegoing round in circles,finally get through to speak to a human and then for him to say he can not help me with my queery.
Never come across a web site ordering system and you cant put your part number in,YOUR SYSTEM WANTS A COMPLETE OVERHAUL BY SOMEONE WHO KNOWS WHAT THEY ARE DOING.TERRIBLE CUSTOMER SERVICE IN FACT ITS NON EXISTANT.0 OUT OF 10.

Shit company im sick of raising tickets asking when my order will be delivered i just want a refund issued now useless system no contact number clearly scammers

Mega-fast response on behalf of Yardforce Garden Tools (as sold on Amazon and elsewhere). Replaced a near 5 year old battery pack for a cordless lawnmower free-of-charge. First rate service.

Absolutely awful you can’t speak to anyone on the phone it’s all done online and even then when trying to order a part you can’t confirm with anyone that it is definitely the correct part so if anything breaks you have got to diagnose what’s wrong and just hope you have ordered the correct part. I would have given Coreservice No Stars but you have to give 1 as a low score.
If you search online for a phone number the ones that come up don’t work so don’t bother trying as they obviously don’t want you talking to someone about a problem you may have with a item that’s purchased and related to them
A very unhappy customer.

Excellent service and very helpful very quick to reply and ordered my part with out any problems thanks

Very easy process, polite customer service agent and things were sorted out with ease. All done via email/online with simple instructions.

The incorrect part was sent out.
You cannot speak to anyone by telephone.
Correspondence by email was terrible. I had to send photographs to prove that the part was incorrect and then had to chase up to get a refund.
I will never use them again.

This company's customer service is appalling. I have been trying to communicate with them for over 4 months to get a replacement battery for my Yardforce lawnmower. I have raised several tickets but these have been closed without any resolution. I have repeatedly asked for a call back but again without any success. So I now have a perfectly good lawn mower that I will not be able to use next season so I will have to purchase another, what a waste! Suggest the company is renamed NotCoreService.

10 emails, various online tickets. No phone call back. Repeated repeated questions. Waiting for a refund for £19 for my delivery and return. If I ever get it. Don't be fooled by Yard Force on line or you tube. Cordless leaf blower, useless works for 5mins, took 3 weeks for a refund. Cost me money to return. Worst level of Customer Service and communication I have ever encountered. They really need to open a dictionary and search for these words. Empathy, understanding, communication, listening, replying, reading. Or better still take up tennis, back and forward.

Immediate response. Good service part arrived quickly. Thankyou for a rare good service these days.

I have nothing but good to say about Nicky in the Coreservice team.
I did pose them a difficult problem with an ulimately ' defective'lawn mower motor part, but the customer attention and interaction I really could not fault...a rarity these days...but very welldone to Nicky and your Coreservice team.
Thank you very much indeed.

The lady who dealt with the collection,return and Engineers feedback was efficient, polite and professional. She replied quickly to my enquiries and explained every step in the process.
I cannot fault her service.Thank you.

After dealing with bots that don’t understand you in the past with other companies, just to try to get through to customer service I wasn’t looking forward to contact this time.

Luckily Nicky responded to my query and sorted it very quickly there and then.
Superb customer service, thank you Nicky.

Brilliant Customer Service especially with Nicky who helped me tremendously, having ordered the wrong part for my pressure washer. I sent her photos relating to the part I needed , and Nicky provided me with the new order number, and immediately refunded my first purchase. Nicky has been a godsend to me as I was getting in a panic to find what I needed. Thank you so much..