Contrado US Anmeldelser 

They know what they're doing the product is perfect good quality customer service superb you can't ask for more thank you for making my order correct and beautiful.

Sizes run way too small. Ordered 4 pack of Large masks. I have a medium to small sized head and the masks were too small... pulled on my ears, barely cupped my chin. Had to reorder the XL.

(I mistakenly posted this on the “Contrado” TrustPilot, not “Contrado US.” So I’m reposting it here with one update.)

I ordered 4 masks with different designs on (4/28/20) and they arrived today (5/5/20), much quicker than I was expecting, especially considering that I chose the Standard Shipping option.
Some of you seriously need to give this company a break and understand that there could be seriously delays considering that facemasks have never been so desired before. I agree the company could do more to disclose that they could arrive late, but still, be patient considering the circumstances.

The quality of the masks are amazing, the graphics were printed exactly as advertised.

The only issue is the length of the mask. The dimensions listed on the site don’t seem to be accurate. I even measured my face with tape measure, but the length of the mask from nose-to-chin is much shorter. It’s just a little frustrating because the design and quality of the masks are great, but the awkward fit can counteract it.

But other than that, I am satisfied.
Will likely buy again at a bigger size.

I am redoing my review from earlier. I bumped this up to a 2 star after FINALLY getting my package. It took several weeks to get my masks, and when shipped out with their upgraded 30 dollar shipping, it still took an additional 4 days from the weeks I waited for them to be made. I understand with covid everything is delayed but they should not have been promising 3-4 day processing time if they can't keep up.
The masks i got were medium sized, but they run small. If you are ordering for an adult definitely get a large, and prepare to wait a month to get it. Customer service will do you absolutely no help so do not bother there.
Update: they reported this review after reaching out to me MONTHS after I had all my issues. They only gave me a couple days before this was flagged. They can flag any bad reviews but can't seem to rectify their customer service or poor quality products. But don't worry. I provided contrado with the information they wanted to "look into it" and didn't hear back. Again. Don't bother with this company. Use an actual US based company that can answer your calls and emails and hold up to their promises.

I ordered Large size but received small. However, the tag on the masks reads (L). That is impossible since the mask barely covers my average size face. These mask are made in Bangladesh that’s why their Large is actually smaller. Nevertheless, I will give them to my children to wear.

This company has high quality products! My items were made in a timely manner and had great a fit and feel.

Order: Five 4-Pack Airflow Face Masks (Size Large) - 20 total

PROS:
Price: I got the 4-packs when they were $20/pack ($5/mask). I'll definitely make a profit off these.

Quality: Excellent. Designs and colors look at exactly like they appeared on the mock-ups. Note: The back of the mask is white, and that may show through the front when the mask is stretched.

Shipping: The quoted shipping on the website was 3-4 days when I placed my order. I ordered on 4/28, package shipped on 5/4 (4 business days), and I received it on 5/7. That's an amazing turnaround for masks right now.

Fit: The large masks don't look large when laying flat, but fit perfectly when on your face. I let my 9yo try one on to see how it fit on children since it looked small, and the large was definitely too big for her.

CONS:
Website security: When I started designing the first order, I saved it and got an email so I could follow-up later. Each time I went back to the website after I placed the order and changed the designs, it still showed the earlier mock-ups. I was concerned that I would get the earlier designs, but I didn't.

When I placed a second order for Ten 4-pack masks, I was logged into my personal account, but wanted to place the order with my wholesale account. This emails are not synced or in any way connected. I placed the order through my wholesale account, but the confirmation email was sent to my personal email address. And now the order shows up in both of my accounts. This looks like a security breach waiting to happen.

I placed an order for 4 mask on 4/25/2020 and received them faster than I expected. I received my order on 5/5/2020 and was very pleased. I chose to design my own so I was a little nervous that they would not turn out how I wanted. I was so excited when I got them and pleased at how the design was printed so nicely on the mask and did not look cheap at all. I was so pleased that I re-ordered right after opening my mask. I ordered 12 more mask.

This is the best company I HAVE EVER used to create and print my pictures on on anything and everything available by CONTRADO. Kudos to the team. Great designs and products that my friends truly go 'gaga' over and I always get compliments on whatever I wear , being a scarf a jacket or a pair of socks.

They were very responsive to any questions I had throughout the process. The quality of the masks is superb and we are thrilled with the quality of our logo print on the masks. Well done Contrado!

The masks are perfect. Love the material and the printing is awesome. I've told others where I found them

Contrado is great. I placed an order and it was in production within an hour or so. Great product, will definitely use them again!

Well I paid an extra 27 dollars for two day shipping of a huge order of custom masks. It was so post to arrive yesterday. No show, also no show today. plus I contacted customer service mail and the phone number. Phone number does not let you through, and I have received no response regarding my order through message, and there is no live chat available. I would greatly appreciate some assistance. I’m starting to think this company is a big scam. And if you do not have two day shipping it should not be offered for people to purchase at an extra fee if you can’t actually make it happen. And my bank account was hacked shortly after this purchase. Hopping they are not connected, but under review now as a potential suspect. Where is my order?

I read all these reviews and was stoked to order from them. I placed my order paid extra for shipping fast. I understand the covid is slowing things down and that’s understandable. But it’s been over two weeks and no product. I have emailed number of times and the response time is days. I didn’t know if I should plan on a refund or my product. Every time I looked online it said processing. But when you order it says they are printed along the line if 30 mins after placed. I’m moving in a week and I was hoping to get them before I moved but now I’m not so sure. So I emailed them with the new address since it’s still in process and have yet to get a response. I don’t think I will be ordering from this company again.

I placed a order for 4 masks and I love them. I was a little nervous at first to order because I didn’t look at any reviews before trying out the company. I received my masks 2 weeks after ordering which is fine. I do understand the circumstances at the moment. I definitely will be placing a order soon for more.

Great customer service. It took longer than I expected for the face mask to be delivered to my friend. When I contacted their customer service, I had a prompt response. They took action right away. In just a couple of days, my friend got the masks and loved them. With the current situation, the delays are frustrating but understandable. Thank you for the great service you provide- from production to delivery. Very reliable

Placed an order 5 days ago, I understand with the current situation in the world that time is needed to make these masks. I only ordered 4 masks and was told they were being made 30 mins after I ordered, so hopefully it won't take too long as I need them for work. I'll start the review at 2 stars for now, if it gets here within the week, I'll move it to 5 stars. Stay safe everybody!

Update: 2 days later, still processing...
7 days have gone by, no updates

Update 2: Just got an email that said masks were requested for a redo, but was just told my masks should ship out by today from the reply below. If that happens, that would be great. I paid $22 to have this shipped out so again, if it gets here by the 2-5 day mark, I'll move my review to 5 stars. Thanks for your reply. Unfortunately, I'm an essential worker so I can't stay home.

Update 3: My masks shipped and they even took photos to show me how they look. They look amazing, can't wait to have them here. I understand times are rough and people are on edge, especially those that really need these for work, but these workers from contrado really do put in the work, moving my rating to 5 stars. Hopefully there won't be any issues with the shipping. Thank you guys for taking care of me, appreciate it :)

Update 4: Customer service moved fast, looks like my masks will be here tomorrow. Thanks again for the A+ service.

Update 5: Got my masks this morning, fit perfectly and look amazing. Thanks again! I hope to order more in the future.

Placed orders on 4/17 & 4/20/2020 for product. paid the top dollar express fedex shipping blah blah blah. searched their website to see where they were shipping from. Found this statement that I now know is a cover up statement.
Overseas - "Non US Deliveries -
International Signed For takes approximately 3 - 5 working days, or FedEx or DHL or TNT. Remote areas longer.

Today is 5/2/2020 and it looks like I am out $179.00 dollars unless i do a credit card charge back.

5/4 one package finally showed up. Still missing the larger order. Lost in FedEx LaLa land.

I swear I am getting an ulcer Contrado! I loved everything your company stood for. Eco-friendly ink, sustainable practices, fast turn around, fast shipping...
I thought I had done my research prior to forming my business, spending days building a website, advertising, etc.
I launch my site. Bam! Get several orders with multiple packs per order. 120+ masks. I have 16 orders placed, five of which I paid for to start/test the process. I had a bad feeling in my gut so I have been waiting to see how fast Contrado fulfills orders before paying for the other orders to start the production process. I ordered four days ago.
Up until the time I ordered I was getting consistent emails from customer service. Give them some money and they shut their mouth.
Not a word! I have sent 3-4 emails asking about the status of my order. The website was telling me that my orders needed to have their shipping addresses updated to a physical address. I’m based in Alaska. Most of my customers are in Alaska. We don’t always have street addresses. I was told the masks could be shipped for a reduced rate if being sent to a PO Box. Then I was told the only way to ship masks was through FedEx. Then I was notified via my order status that FedEx orders could not be shipped to a PO Box. I have confirmed with FedEx, the USPS, and also a third party carrier that all FedEx packages once they enter Alaska are transferred to the USPS and distributed through them. This includes to PO Boxes. For the last leg of delivery it is what they call SmartPost. I have always lived in Alaska and I understand waiting a few extra days but to not know how FedEx operates and not reply at all since I placed an order is unacceptable. Some simple communication goes a LONG ways.
I understand the demand. I see it on my end. And I know it is greater on Contrado’s end as I see multiple gaps between order numbers that are placed back to back through my site. Telling me they are swamped. With all that money coming in it is now time to hire more customer service employees Contrado. I hate being like this. I hate telling another company how they should run their business but you are jeopardizing mine! How many days will it be until I see orders shipped that I have placed? Because I know if it takes too long I will have customers wanting refunds. And guess where their money is?? At Contrado.
I am seeing a steady flow of orders and I have only been in business for five days.
You stand to make or loose a lot of money Contrado. Make your decision.
A little communication about my orders would make me happier.
Sending the damn things would thrill me!
So do the right thing and respond to my emails or to this review at the very least. Please and thank you.
This business relationship can be salvaged but it could go either way right now. So act fast!

It takes a while for the masks to print but worth it in the end