I have mixed feelings about the company/purchase. The only communication I had was the emails confirming my purchase and dispatch information. I received no reply to an email I sent, which I found d... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
What a great company, the product I bought was the Kawa Solid Acacia Wood Large Sideboard in dark brown. From the moment I placed the order, until it was delivered, the service was great. The sidebo... Vis mer
Ordered 2x Brooklyn Rattan Chairs. I am very happy with their design, their look and the quality. This is a 4 star review because whilst the delivery was advertised as 2-5 working days, it took 9 work... Vis mer
Steve was really helpful. I have a beautiful dining table from Coku and during a house move I lost the bolts that connect the top to the stand. I messaged asking if I could purchase them and Steve res... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Welcome to COKU Home, where we specialise in crafting stunning, high-quality furniture for your home. Our pieces are designed to add warmth and elegance to any space, with a focus on sustainability and durability. From cosy chairs to sleek dining tables, we offer a range of styles to suit any taste. Follow us for inspiration and to see our latest designs. Elevate your living space with COKU. With over 1000 5* reviews across all platforms, see why our customers love COKU so much.
Kontaktopplysninger
Storbritannia
- www.coku.co.uk
4,6
Enestående
548 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 90 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love the dining table
I'd been wanting a new dining table for a while, really wanted a mango wood finish. As you can't see it before you buy, its always a risk. However I'd spoken on the chat function to coku rep and promptly ordered. Was able to pick delivery date. Item arrived really well packaged, the delivery guys handled it with care. It was extremely heavy. Easy to attach the legs, hardest bit was disposing of all the packaging as was a lot of it (which is a good thing). Love the table, its such a beautiful piece of furniture.
2. september 2026
Svar fra COKU Home
Hi Joanna,
Thank you so much for this lovely, detailed review!
We're really glad the chat conversation helped give you the confidence to order, and that the delivery, packaging and assembly all went smoothly.
So pleased you're loving the table, it really is a beautiful piece. Thanks again for taking the time to share this!
Warm regards
COKU Customer Care
Quality of the item is excellent
Quality of the item is excellent, the choice of wood, the finish and the build quality is top notch. The delivery was planned well and arrived on time. The packaging was excellent
28. august 2026
Svar fra COKU Home
Hi Samuel,
Thank you so much for this detailed review, really glad the wood, finish, and build quality all lived up to expectations, and that delivery went smoothly too! We hope to welcome you back again soon.
Warm regards
COKU Customer Care
Large round mango wood table
Well finished product.looks great. Excellent packing and delivery.
26. august 2026
Svar fra COKU Home
Hi Jeremy,
Thank you so much for your review, really glad the finish and delivery experience both hit the mark! We hope to welcome you back again soon.
Warm regards
COKU Customer Care
Svar fra COKU Home
Hi Ileana,
Thank you so much for your review, really glad the quality and value hit the mark for you! We hope to welcome you back again soon.
Kind regards,
COKU Customer Care
Svar fra COKU Home
Hi Maggie,
Thank you so much for your lovely review, we're so glad you're loving it! We hope you continue to enjoy it for many years to come.
Kind regards,
COKU Customer Care
Stellar service and quality chairs
I ordered 6 x Bella Dining chairs in Olive Green while on sale Bank Holiday Monday. Delivery was booked for the following Thursday. I was kept up to date with the delivery time window, and my request for the courier to unpack and remove packaging was honoured by efficient and professional delivery men.
Stellar service from the COKU customer service team, Kate and Louisa, very quick to reply to my emails and genuinely attentive.
Seamless service which is rare these days and the dining chairs are just as pictured on the website and the velvet is high quality. Will be purchasing from COKU again in the future. Perfect transaction.
3. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra COKU Home
Hi Sarah,
Thank you so much for this wonderful review!
We're delighted everything went so smoothly, from the delivery timing and unpacking service through to Kate and Louisa's support along the way, I'll be sure to pass on your kind words to them both.
So glad the Bella chairs in Olive Green are living up to expectations, and we really appreciate you taking the time to share such a detailed review. Looking forward to welcoming you back for your next order!
Kind regards,
COKU Customer Care
Svar fra COKU Home
Hi there! Thank you so much for your lovely review. We are so pleased you are happy with your table. We hope you continue to love it for many years to come.
Warm regards
COKU Customer Care
Items not delivered
I still haven't received the items that I've ordered and it's coming up to 2 weeks. I ordered on the basis that delivery would be 1-3 days as noted on your site.
On top of all this, there has been minimum communication, just a short email to say it could not be delivered so I have no idea what's going on or how long the delay would be. I emailed Coku who said they would investigate with the courier, this was on 1st September and I haven't heard back yet.
23. august 2026
Svar fra COKU Home
Hi Karine,
Thank you for your feedback. We've looked into this and wanted to clarify what happened with your order.
We can see you pre-ordered a TV stand on 23rd August via pre-sale, along with some chairs. The TV stand was scheduled for dispatch on the 26th as part of that pre-sale. Once the stock arrived on the 26th, it was dispatched, and you were able to select a delivery date of your choice. We can confirm the goods were delivered shortly after this review was posted.
We've sent a request to update your review, we hope you love the items!
Kind regards,
The COKU Team
The whole buying process was seamless…
The whole buying process was seamless from start to finish—every stage from placing the order to delivery was perfectly clear. The item was packaged really securely, protecting the furniture without any unnecessary over-packaging.
The product looks exactly as shown in the pictures. The only slight drawback is that the wood finish could be a bit smoother. Overall, though, I’m really happy with the purchase!"
28. juli 2026
Svar fra COKU Home
Hi Cheri,
Thank you so much for this thoughtful review!
We're really pleased to hear the whole process felt seamless from start to finish, and that the packaging struck the right balance of protecting the piece without excess waste, that's something we work hard to get right.
We appreciate you flagging the wood finish too — that's genuinely useful feedback for us to look into.
Thanks again for sharing your experience, and we're so glad you're happy with the purchase overall!
Kind regards,
The COKU Team
Exactly what I was looking for!
I was a bit nervous about ordering a piece of furniture totally unseen and not from a retailer I'd heard of before, but honestly I'm super pleased with the Madison unit, it's exactly what I wanted and great quality with the additional bonus of only having to assemble the feet!
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra COKU Home
Hi Nicola,
Thank you so much for this lovely review, we really appreciate you taking a chance on us!
We're so glad the Madison unit turned out to be exactly what you wanted, and that the quality lived up to expectations. And yes, the minimal assembly is always a welcome bonus!
Thanks again for sharing your experience, and welcome to COKU!
Kind regards,
The COKU Team
Svar fra COKU Home
Thank you so much for your lovely review. We are so pleased you love it and hope you love it for many years to come.
Warm regards
COKU Customer Care
Ordered my TV stand.Delivered on time…
Ordered my TV stand.Delivered on time and brought into the house.Quality great and value for money.Would definitely use this company again.
27. juli 2026
Great service great top quality wood…
Great service great top quality wood with its natural aspects still left in it which I love
27. juli 2026
The customer service impecable
The customer service was impecable. Thank you, Steve for sorting out out issues with incorrect hardware in great time.. This is the only reason I couldn't give 5 stars. The delivery team arrived on time as arranged.
The unit is beautiful and will be buying another from COKU unit again.
The vinyl is loaded and ready to play.
7. august 2026
Anmeldelse skrevet uten oppfordring
Fantastic piece of furniture
Fantastic piece of furniture. Well made and solid. Fits really well in my space. I love the designs of this future company. The fixing of the feet was super easy and sturdy too. The updates of when my piece was back in stock was on point as was the delivery. Highly recommended
1. august 2026
Anmeldelse skrevet uten oppfordring
Beautiful piece of furniture
Beautiful piece of furniture that was delivered by polite staff, in perfect condition and carefully packaged.
The delivery service was also great, easy to arrange with updates on the day.
Very happy customer :-)
27. juli 2026
Return charge:
Return charge:
The 2 side tables I ordered were delivered efficiently and beautiful. However the marble tops were very top heavy for the column bases making them extremely wobbly and unfit for purpose. The company are charging me £25 for their return even though I consider this a faulty item.
30. juli 2026
Anmeldelse skrevet uten oppfordring
No communication since 13th July
We ordered a dining table on 13th July with an express 1-3 day delivery. Its now the 25th July and I have still not received it. Ive had zero comms, Ive messaged through the website as guided to 5 times and have had one response from someone telling me they'd look into my query. That was 3 days ago and I have still not head anything, not an email or anything explaining the delay since 13th.
Thankfully I paid using my credit card and have started a section 75 request to get my money back.
13. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra COKU Home
Hi,
Thank you for reaching out and we are truly sorry for the experience you have had. We completely understand your frustration, not receiving your order after 12 days with no meaningful communication is simply not acceptable and falls well below the standard we hold ourselves to.
We have looked into this but unfortunately we are unable to locate any previous messages from you on our system as I can only see your initials MH on TrustPilot. We are sorry that our website messaging has let you down in this instance.
Could you please email us directly at cokuhome@coku.co.uk with your order number so we can locate your order immediately and get this resolved for you as a priority? We want to get to the bottom of what has happened with your delivery and update you properly without any further delay.
Once again we are sincerely sorry for the poor communication and the wait, this is not the COKU experience we want for any of our customers and we will do everything we can to put this right for you as quickly as possible.
Warm regards,
Sam
COKU
Great service great product
Delivery service was seamless, they took care transporting the product and I was very happy with my furniture when it arrived. I'm on the look out for new pieces as they come into the shop as they are extremely well made.
3. juli 2026
Svar fra COKU Home
Hi Jake, thank you so much for your wonderful review! We're really pleased to hear the delivery went smoothly and that you're happy with your furniture, that truly means a lot to us. We have some exciting new pieces on the way so keep an eye out, we think you're going to love what's coming!
Warm regards
COKU Customer Care
Item discontinued on expected delivery date
Item was due for delivery on the same day we were then told it had been discontinued
1. juli 2026
Svar fra COKU Home
Hi, thank you for your review and we are truly sorry for the experience you had. This item was a clearance line that proved incredibly popular, and unfortunately by the time your delivery was being prepared our warehouse team discovered that the remaining bases had all been allocated, leaving only the tops. We completely understand how frustrating it must have been to be informed the day before delivery, and we sincerely apologise for the inconvenience and disappointment this caused. As a clearance item it is not due to be restocked, but we would love the opportunity to help you find something you love from our current collection. Please don't hesitate to reach out to us directly and we will do everything we can to help.
Warm regards
COKU Customer Care
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