My granddaughter’s Gruffalo advent calendar arrived today. It was very carefully packed a lovely thick calendar. There were also 2 Thankyou chocolates. The chocolate is high quality yummy. I will defi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Amazing family company that goes above and beyond to make things right. My 1st mystery hamper arrived during last weeks heatwave and arrived with very melted chocolate. No one's fault, but disappoi... Vis mer
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I’ve ordered from CocoBa Chocolate a few times now and I’m always impressed with the quality. Their Salted Caramel truffles are AWESOME! Perfect for gifts or treating yourself... Delivery is always... Vis mer
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Visited the cocoba cafe in bluewater as a loyal customer. The manager there… I’m guessing is the man on their website wearing glasses told his staff that they can no longer accept my reusable cup, aft... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Life is too short not to have the best. Here at Cocoba, we believe in creating exceptional quality chocolate products and drinks to enjoy. We search the globe for the highest quality cocoa beans and best tasting chocolate (it’s a tough job, but someone has to do it). The concept for the chocolate brand started with a memory. Cocoba’s founder, Darren, is from Australia where he grew up sharing delicious hot chocolates with his grandfather that he carefully made, not from powder, but using real, premium chocolate. When Darren came to the UK, he could not find a chocolate drink that matched the one from his childhood, so he decided to create it. Cocoba first launched as a pop-up kiosk in Brent Cross Shopping Centre in 2012, serving our signature hot chocolates and handmade chocolate treats. The kiosk quickly became so popular that, just over a year later, Darren took the plunge and opened the first Cocoba Chocolate Café in Bluewater Shopping Centre, Kent - now a much-loved independent gem renowned for its exceptional hot chocolates and irresistible chocolate desserts. As word went round and the popularity of our cafe grew, and so did our customers' love of our chocolate and hot chocolate products which we were making and decorating by hand behind the counter. We are now in our third and biggest production unit so far, and are happily able to supply our exquisite chocolate and hot chocolate treats to farm shops and delis all over the UK and beyond, as well as some larger retailers, and online via cocobachocolate.com too. As a family-run company with Australian heritage, we are thrilled to have teamed up with Aussie Ark – a committed conservation organisation who are striving to save critically endangered wildlife in Australia and create a long-term future for these threatened species. To help support the work of this incredible organisation and their essential projects, we have introduced our charity chocolate gift, ‘Wawah’ the Koala. Read more about him here: https://www.cocobachocolate.com/pages/wawah
Kontaktopplysninger
Storbritannia
- Info@cocobachocolate.com
- www.cocobachocolate.com
4,3
Enestående
67 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 83 % av de negative anmeldelsene sine
Bruker vanligvis over én måned på å svare
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Terrible customer service
Terrible customer service. Ordered late November, the order never arrived, I contacted them as the Royal Mail tracking said it will update when a delivery is attempted, they said as I didn’t pay for extra delivery it’s on me, not true, my contract is with them and theirs is with Royal Mail to recover the costs. I’ve contacted them multiple times since but they just ignore me
*Update/reply* my order was placed on the 25th November and dispatched on the 27th and the order number was #142658, to be honest though after the email placing the blame for the item not delivering on my shoulders (not paying extra for delivery) I’m unlikely to buy from you again, I got my charge back from the bank, as no one would reply to my emails
21. januar 2023
Anmeldelse skrevet uten oppfordring
Svar fra Cocoba Chocolate
Hi Adam, sorry to hear you have experienced these issues. Please can you share your order number with us and we will look into this. Many thanks the Cocoba Team
Really lovely chocolate
Ordered some bits for Christmas, they arrived a few days later well packaged. Children loved the hot choc bombes. Shall be buying from you again very soon.
Thanks Cocoba 😊
9. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Cocoba Chocolate
Thank you for your positive review. We are glad to hear that they enjoyed their delicious chocolate treats. The Cocoba Team
Order takes weeks to come…
Would like to review the products however I ordered them 9 days ago and it still hasn’t arrived. Customer Service just send a link when asked where is my delivery which doesn’t help as it’s the same as I’ve had for 9 days - absolute no help and waste of time sending an email to them. Save your money on these expensive products and choose a more reliable company that cares.
5. desember 2022
Anmeldelse skrevet uten oppfordring
Svar fra Cocoba Chocolate
Hi Matt, sorry to hear you have experienced these issues. Please can you share your order number with us and we will look into this. Many thanks the Cocoba Team
Just Wow to Customer Service & chocolate!
I ordered Easter gifts online for my grandson. My family absolutely adore cocoba chocolate. There was a mistake with my order which I completely understood being the last working day before Easter.
I spoke initially to Louise at head office who was so apologetic but just finishing for the Easter break (it was 5pm), she promised she would get someone to contact me to resolve my issue, which I said was fine. Carly contacted me on ‘Good Friday’ which I was not expecting at all. In 2 emails it was all sorted in a professional but friendly & very efficient manner. Thank you Carly & Louise you have both given me the confidence to place another order in future. Companies don’t do this nowadays so you must be very proud of the standard of customer service you provide. Wonderful Service & even better chocolate 🍫 thank you Jo
15. april 2022
Anmeldelse skrevet uten oppfordring
Terrible customer service
Ordered 8th December, order still not dispatched and nobody will answer my mails , or acknowledge my messages on social media..
15. desember 2020
Anmeldelse skrevet uten oppfordring
Ordered a pack of three chocolate bombs…
Ordered a pack of three chocolate bombs for my grandchildren. Very disappointing. One bomb had three mini marshmallows, one had two and one had only one tiny marshmallow.
A total waste on money.
19. november 2020
Anmeldelse skrevet uten oppfordring
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