I've had a few technical issues with my unit, but the support has been consistently helpful. Dealing with Charles and David was a positive experience; they are friendly and provide practical advice th... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Although there is room to improve when it comes to the Mango Power App, the Mango Power E Power Station has brought me much peace of mind. During the recent blizzard, I wasn’t worried about the power... Vis mer
choosing between Union and E units at the very start of the company start up was clumsy at best since the pros and cons of each were vague. Since it has now cleared up with precise descriptions the ch... Vis mer
Very difficult to set up a purchase with payment options. Seems like the company would be able to take time like Veterinary clinics do with Care Credit to help the customer purchase the product withou... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Mango Power is a green energy brand focused on developing home power supply solutions, portable power devices and related accessories. It was founded in 2021 by a passionate team of senior product managers and talented engineers. In partnership with some of the world’s top battery suppliers with more than 20 years’ experience in the industry, Mango Power is bringing high-quality green energy products to consumers to realize our mission: bring smart green energy products into every home and help every family realize a zero carbon emission future
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Reliable support that actually solves problems
I've had a few technical issues with my unit, but the support has been consistently helpful. Dealing with Charles and David was a positive experience; they are friendly and provide practical advice that actually works. It's reassuring to have a support team that stands by the product and follows through until the system is performing as it should
Great support
David at Mango Power was very responsive. His support was also very clear - he provided both textual answers and diagrams to help clarify his guidance.
I am NOT tech savvy
I am NOT tech savvy. And I had some problems getting everything right. David hung with me, answered my questions. Help me get it all together. Now I am recharging my battery with sunshine!
Exelente servicio
Exelente servicio ! Gracias al empleado que me atendió . Me hizo sentir en familia y me capacitó. Su honestidad y servicio hacia mí fue increíble .
Horrible company. Doesn’t care about customers
Horrible company. Poor service. Doesn’t stand by their warranty. Was told my inverter replacement was approved and they still haven’t replaced. It’s been over 6 months. Emailed ceo John kuan and he doesn’t even respond anymore. Their products are garbage
Updating the APP fixes the problem
I was confused about how to update the app. Ian sent a link to update. David redirected me to the link. This updated the app and fixed the problem. Thks David for your patience. GPennell
Greatful
David is sooo responsive and helpful - very appreciative of the customer support offered to help us DIYers figure it out 🤗😛🥰
MI EXPERIWNCIA Y USO DIARIO CON MANGO POWER E
Hola . He comprado una bateria respaldo mango power e y junto con el mpanel pro proporcionan unas excelentes prestaciones . Funciona de maravilla en un pais Tropical como Cuba con temperaturas de 36 grados C , Y hasta 20 horas de cortes de energia diarios . Alcanzando para cosinar , sistema de agua luz y tv y neveras , refrigerador y otros electrodomésticos . La carga es super rápida a 30 amperes . Excelentes para las duras condiciones de solo 3 horas con energia electrica al día . Super probado y recomendado para contingencias . Pienso pronto probarlo con otra bateria y paneles y les contaré de mi experiencia y así probar la climatizado de la casa . Saludos desde Manzanillo , Granma, Cuba .
David deserves a raise
David, the customer service representative, was excellent and super helpful. He walked me through the issues I was experiencing even though it was very unusual and he was there the whole time.
Mango …
David is very knowledgeable and very quick to respond.
I've had nothing but GOOD experience…
I've had nothing but GOOD experience with everyone that I delt with extremely helpful and the response time is good within 10 minutes or sooner, as for the mango power-e , im very pleased with how it work for me
Excellent friendly service
Very quick to respond through several emails from me. They were friendly, courteous and knowledgeable.
Helpful Customer Service
I was impressed by David's willingness to help and his courtesy.
David was very helpful
David was very helpful. Will try the solutions he provided. Thanks again!
It important to help then with the info. That they need to help you.
Very satisfied with the prompt help and response.
I purchased a Mango Power M
I purchased a Mango Power M, 15Kw battery system back in March '24. It took until August '24 to get an installer here in Wisconsin. After installation, I found that my AC -powered PV (Solar panels) that was already installed years ago did not operate properly with this Power M system. I experienced issues with the software, both the iphone and wifi panel do not treat the PV as Solar but as a generator. All settings for timed charge, discharge using PV do not work. It seems the way Mango treats an AC power PV is NOT the same as a DC powered PV. Mango support (David) only sends me screenshots of the iphone app and after many repeated requests to talk to someone on my findings and issues, i am getting the cold shoulder from Sales (Jennice) and architecture (Christopher). Now I must resort to complaints which I am reluctant to do as I am willing to work with Mango for a resolution but I am the only one at the table.
I do NOT RECOMMEND using the Power M system if you have an AC Powered (micro-inverters) Solar PV System. Tech support cannot help you it seems so you are on your own.
UPDATE 12/29/2024: It took months and a few tries from support to get my Inverter firmware patched, but now it does charge and discharge mostly as expected. As for the AC powered PV, you still only see it as a generator with no real PV data, hopefully this will get fixed in the future. Changing my rating to reflect support given.
Fast response + replacement
Fast response, new Solarpanel on warranty delivered within less than 1 week inside Germany. Great Job , thank you!
Very supportive timely responses
Joe was very supportive and answered all of my questions in a timely manner. Great Support
I needed a E-link cable for a expansion…
I needed a E-link cable for a expansion battery and could not find one myself so I contacted mango power and they hooked me right up with the cable I needed. Thanks mango power.
So far customer service has answered…
So far customer service has answered all of the questions I have asked. They sims to be there with the support needed. Thanks.
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