Club Monaco Anmeldelser 

DO NOT ORDER FROM THIS COMPANY! IT'S A SCAM

Terrible quality, undersized, and awful customer service, there is no way for you to get a refund or return the item.

The people behind should be ashamed and hope horrible things happen to anyone involved with this business.

Total scam… DO NOT TOUCH ! Ridiculous sizing and quality and no return policy unless you send it back to China. They offer you a discount of 15%, then 30% and you can keep the item but it is not worth keeping !
Appalling service!

Absolute scam!!
Received my jacket (Mens M) that would be lucky to fit an 8 year old boy, quality of the garment was shockingly poor.
Tried to process a refund and they offer you 15% - 35% discounts and you can keep the item when I persisted to return and get 100% return they want you to return back to China at your own cost.
Stay away

No return option on their website. Emailed me back saying they would offer a “15% refund” for an item that clearly didn’t fit. Their shirts are tall enough for maybe Stuart Little, and they expect to get away with it by offering no return policies.

Worst customer service mailed back item fed ex on 6/6/2024 it is now 6 24/2024 still have not gotten credit and just getting the runaround. Have proof they received it. Will never buy from them again. Horrible experience

Clothing runs very small so I emailed them and wanted to do an exchange for a bigger size. You can't do a return through the website, you have to email them and they will give you the return address. It took 4 emails before they responded. I finally got an email back and now I've sent another 4 emails asking if they received my return and when my new order will ship. One of the worst customer service teams I have ever encountered.

I purchased a sweater only to realize there was a hole in it. Store manager gaslight me and blamed me for it and refused to refund me. Their customer service email is no longer in service. I received a different email after calling them but they provided me a different email to reach out to. Still no response.

Scam company!!! Bought a top, they didn't even send it. Emailed them three times and they finally sent me a tracking link - that was fake.

Called my bank and they'd also put a subscription on my card, so they were planning to take money every month!!!

They do not send my packages after 10 days, and when I called customer service, they told me to wait for an extra 14 days, and after that, we discussed whether we would reship it or not! However, I want it as a birthday gift, and customer service does not give me any solution.

I wanted to buy online shopping the 3 times but unfortunately I couldn’t do it.I sent my account number and all information on my account but they didn’t accept it.
The bad thing was they charged me for one time without any order number and details about my purchase it was so frustrating.I sent email but nothing so l called my banking department and I resolved it.
The customer services was so disappointing.

I hope I could give them zero star. They have a robat customer service that is awful when you need delivery information or any help with return.

club monaco is the worst regarding the refund . if you return the clothes and do not call back to ask for refund, you never get refund ! It is the only online purchase i have difficulty to get the refund !

On December 23, 2023, I purchased five pieces of clothing. Upon receiving them, none of them fit. A paper tag fell off one of the clothes, so I had to tape it back in place, but all other pieces were intact, unworn, and packaged in their original packaging. Orders were sent to them using the return label provided by them in early January, 2024. After contacting them twice, I was informed that my refund request had been denied. There was no further information provided. As they kept telling me, they do not have control over the warehouse. No updates were provided, and they kept the clothes and money. I have never received an email or any updates. The Club Monaco brand is becoming increasingly sketchy.

Club Monaco should stop with online sales until they can figure out their logistics system. I sent back a return in October, received email confirmation of the return in November and am still waiting for refund to be issued. One of the items from that order was just never shipped, when I checked in on status I was told it would ship within 10 days. That was 1st week of November - still waiting on the final item from my order as well for my refund to be issued. IT IS INSANE THAT CLUB MONACO HAS SUCH A DYSFUNCTIONAL ONLINE SALE SYSTEM --- EVERY OTHER MAJOR RETAILER HAS MANAGED TO FIGURE OUT HOW TO SHIP AND HANDLE RETURNS FOR ONLINE SALES

NEVER, EVER order from Club Monaco. Ordered on November 18th and got charged. It's now December 20th and no updates, no package, no nothing. Called and waiting 40 minutes for a customer service agent who told me she had to submit a request to management. USELESS. They've had my money for over a month and are totally unresponsive.

In store Customer Service is nice. BUT the ONLINE service is one of the worst I've ever experienced! it's like their system is at least 10 years behind industry standard. I got email about orders being partially canceled, but the email has zero order infomation, why? Contact them by email, never get response. Online chat is close to never available... finally someone is with you and you can immediately feel that they are not as patient as other CS representatives and they are quite rude in commucations. I have another order that shows beging processed for early a month... and just can't get more details about it.

I usually don't take a moment to write a review, esp. poor review. But given the popularity of Club Monaco, and that I've been shopping there on and off for 10+ years, I just feel their online CS is unreasonably poor and way behind what it should've be.

Hi CM! Just wanted to give my feedback on a recent experience online at CM. I ordered something over a month ago online, 1 item showed up and I got an email notification that the rest was on its way. 3 weeks later there was zero communication to me on the 3 items. I tracked the package which directed me back to the website. I sent 4 emails to customer service inquiring about the remaining items with zero response 1 week later. I finally called customer service and an amazing customer support person Nicole explained that the items were out of stock. She was very helpful. I just think the lack of communication, the lack of response time and zero update on my items being out of stock is not what I would expect from a brand like CM. The company needs to work on their customer service and e-commerce platforms as a lot was missed. Thank you to Nicole for getting to the bottom of the situation.

I received my order which was not to my liking so I returned it (as instructed by the return policy), received a return receipt from Club Monaco, but was never credited for the refund. I will not buy from this business or any associated companies in the future and I warn others as well.

I’m never ordering or buying anything from Club Monaco ever again. I bought a pair jeans 3 weeks ago and never received them. Customer service is horrible! When I called trying to find out what happened to my order I was told they haven’t shipped yet and there was no further information. Then several days later I get an email that my order was canceled. Horrible horrible customer service! DO NOT ORDER FROM THIS PLACE!

I ordered an item that clearly has defective fabric. Unfortunately I hadn't read the reviews first which reveal this to be a common problem. After 3 wears, the seat of the pants if completely pilled. They didn't respond to my email request to return it so I called. After 30 minutes on hold, I finally spoke to someone who said they couldn't accept a return because they don't guarantee their products. I asked for a supervisor. She kept talking over me when I calmly tried to explain the situation saying that won't accept a return because it had been worn and washed. She accused me of washing it "multiple times" which isn't true and I never said that. Plus s In a separate issue, it's been over 4 weeks since they confirmed receipt of my return of a different item and they still haven't processed my refund. Beware of ordering from this company.