C and J Clark International Ltd Anmeldelser 

I never received my Clarks shoes order, but thankfully Candice at Clarks customer care was amazing! Candice refunded my entire order (it couldn't be replaced unfortunately as the shoes were in the sale and no longer available). By way of an apology and as a gesture of goodwill, Candice also gave me a generous discount voucher off my next order, valid for 2 years.
Candice is a breath of fresh air - cheerful, helpful and a credit to the company - hope she is rewarded for her refreshing, friendly and humorous approach. Thank you Candice!

Wrong sized shoes delivered. Able to return, despite not having a returns label, and good will voucher received. Candice at Customer services couldn’t have been more helpful, a credit to Clarks.

Ordered size 9 shoes. Box said size 9 but the shoes were size 8. Candice was very swift in sorting this error out and sent me a 25% discount code with free next day delivery.

Bought 2 pairs of very comfortable work shoes. Signed up for the email marketing with the offer of 10% off my order, the code appeared at the top of my screen but had disappeared by the time I got to the checkout (I don't think it liked me using the back button), and the accompanying email didn't give me the code either. Candice has arranged for the 10% to be refunded (thanks) but I'd rather have had the code at checkout. Looking at some of the other reviews it's not only me that had had problems with discount codes.

Don't use the outlet,if you do your get damaged scratched boots.
And a long wait for customer service to get back intouch with you.
They will then apologise for sending your daughter damaged boots.Even though they where brought from the boys section .And the small fact also is that I don't have a daughter.

Spoke with Candice today in customer service as unable to visit the store due to lockdown. She was the most pleasant, helpful and friendly person I have ever spoken to any customer service field. Very efficient service. Refund given for my son's trainers which developed a fault only two month's after being purchased!

I love my Clark’s shoes
Colleagues and I agree they are the most comfortable shoes ever - recently had a problem
With a purchase and this was sorted out immediately with no hassle fabulous company

The worth online website I 've ever used . Their customer services is shocking. If you don't chase anything you can wait for weeks ... never ever will I use them again even if prices are attractive

I love Clark's products and my experience with Customer Service today makes me confident to buy things from them. Thanks for your nice gesture to refund the discount amount after I forget to apply for it.

Unfortunately really bad customer service. Returned goods. Had to wait months for refund. No communication despite attempts to contact them.

I contacted the Clarks Outlet customer services team for advice and spoke Candace. She was very helpful and kindly dealt with my enquiry. Very professional service. Thank you!

Astounding customer service! I literally could not have asked for a more helpful and supportive call operator (Candice) she solved my problem efficiently and professionally. A very kind, understanding and caring response to a stressed out mum looking for emergency shoes 48 hours before school starts! She could not have handled the situation any better and is a excellent representative for Clarks Brand values. A job well done, Thank you Clarks!

Always buy my daughters school shoes from here and have found the service to be great except they take an age to deliver, approx 5-7 days! Great shoes at a fraction of the price. Can’t fault it really.

I had received mixed messages re sizing at different Clarkes stores so after having my children measured I decided to look at the outlet store. After finding the shoes available didn't match the sizes selected I called and spoke with Candice who was super helpful and really friendly!!! A great team member who resolved my queries and I now have shoes for the whole family at a much more affordable price than buying in store.

Have purchased similar style of Clarks shoes for many years. Thought it cheaper to purchase online at Clarks outlet, but I'm not covinced the shoes I've got are genuine Clarks.
I notice that the "Clarks" name is not embossed on the side of shoe. All other Clarks shoes I've owned have had this.
They are exremely uncomfortable on the soles of the feet. The sole is very soft and flexible unlike other pairs I have owned. I believe Clarks have a thin metal plate going the length of the sole (well that's what I was told at a customs check once, when I had to take my shoes off because of the metal). Theses shoes are far to flexible to have that, compared to previous shoes I've owned.
I wish I'd of gone to Clarks website and not Clarks Outlet, which I will have to do now anyway, to purchase a comfortable pair of shoes.

Despite a few attempts to use a provided discount code and numerous calls to customer service to no avail, eventually I had a personal e-mail with an apology and a discount code that worked. Thanks to all concerned.

I recently went onto the Clark's to purchase shoes for my teenage son (in adult sizes) where I was encouraged to see a 20% discount for adult shoe purchases. No matter how many times I tried to apply the discount it wouldn't work so I had to order the shoes at advertised price (still a great buy as they were reduced.) I messaged Clark's on Twitter and while the reply there wasn't helpful or relevant I was pleasantly surprised to receive an email crediting back the discount I should have received. At a time such as this I hugely appreciated this attention to detail and act of kindness.

Ordered shoes online 23/7/20 paying through PayPal. Told that that now out of stock although advertised and money taken. Enquired days later that they had initiated refund on the 24th and to allow 3 to 5 working days.
This is now the 8th of August and still no refund.
Where this has happened with other companies the refund has been within 24 hours.
On discussing with my wife it turned out she'd to wait weeks in the past for a refund which she'd received after many emails to them.
I wouldn't like to think this was some kind of policy of theirs not to refund instantly.

Bought pair of shoes and 20%discount code failed to work, but Clarks gave me the equivalent refund. Very happy with the response