C and J Clark International Ltd Anmeldelser 

Awful. I bought a pair of shoes the 28th of July and a few minutes after I changed my mind.After looking on their website I found two ways 1) outlet.customer.cancellationATclarksDOTcom 2) via menssage from their web site. Plus I sent one message to outlet.customercareATclarksDOTcom and throught Clarks Facebook website (just in case)
What happened?
A few hours after this, I received a confirmation by email (automatic) regarding my item. Ok, is an automatic thing.ok ok
Next day I received a message from Clarks facebook site"
"Hi Sebastian
There is normally quite small window to be able to do this (cancel a purchase I guess).To enable me to assist further, please cnfirm your order number, you are the account holder, your e-mail address and billing address?
Thank you - Ellysia"
After confirm all, next day I received:
"Thanks Sebastian
As this is an Outlet order ,please call the Outlet team on 01458899878" for further help
Thanks - Ellysia"

Meanwhile, from the others emails, not even a response.

So, I replied to this "Ellysia"
"What's the point ,I dont have credit on my phone (note: this is true,I have a payg line,sorry) and this only delay the whole process. Then I will have to return the item wasting my time for nothing. BTW I sent an email to outlet.cosumer.cancellationsATclarksDOTcom the same day and no one reply me back"

The next thing that I had after two days is an HERMES email saying that my iem is on its way (!!!)

Again, I sent screenshots of the emails (cancellation request and then shipping confirmation by Hermes) And...
"Thanks for your reply Sebastian. In Light of your disappointment we have contacted our colleagues who work in outlet who advise that regretfully it is too late to cancel this order. Therefore if you no longer require the item/s please return them as usual for a refund.
Many thanks - Ashleigh"

1) too late? I asked to cancel 2 days before this message!!!!!
2)obviously, this Ashleigh didn't read the previous message or is an idiot..
3)they give you a telephone number just to make you waste your time and, at the end you just give up.They refund you (let see when) but they DON'T refund shipping costs.
REALLY AWFUL COSTUME SERVICE AND TRICKY COMPANY

An excellent timely response after I'd placed an order and failed to include the 10% discount code. The issue was resolved happily.

Ordered boots from Clarks outlet.
There was plenty in stock and i got an order confirmation.

2 days later i get an email stating my order has been cancelled due to no stock.

I expected better.

Ordered a shoe from Clark’s outlet last year, for a fraction of the retail price, and I’ve worn them to death. Then recently I was interested in a pair of wallabee’s but after I paid they went out of stock! But out of curiosity and boredom I’d also ordered two other sandals which I just wanted to try but was only about 20% interested in keeping them but they were still on their way to me. So taught myself a lesson there, however realized that postage fee was applicable and knowing I wasn’t going to keep the sandals I would never of paid for postage, would of been worth it if the original shoe I wanted was available because I was sure I would of kept them. So I sent an email to Clark’s outlet explaining this and they’ve decided to refund me the postage I paid. Pretty sweet to be fair.

Very good service and product, we wrote an e-mail enquiry to Clark's and the response was both fast and positive.

We will definitely use Clark's online again.

Thank you for a very good shopping experience

Brilliant service from Candice today! Found her to be very helpful and polite. Service is quick and efficient!

Customer service over a complicated return was superb. Each earlier purchase has been efficient and products are top quality.

Excellent service from Candice today. Promptly and efficiently dealt with my problem. Gave me a 15% discount On my next purchase and even organised a returns pick up for me. Nice one made me smile. Thank you
Shame about the shoes though.

I contacted Clarks Outlet as was disappointed with my purchase as the buckles on the Doodles pumps were different to their website photograph. Even though I said I would keep them as they were a gift for my Great Niece, they contacted me to apologise and sent me a full refund, without delay. This was a very pleasant surprise, as didn't expect it. Thank you so much for your wonderful customer service and for acting so quickly. Would definitely recommend, hence 5 *****

Candice is very friendly, helpful and professional. I cannot thank her enough for quickly addressing and resolving my problem (incidentally the issue was with the delivery firm Hermes rather than Clarks) I wish I had contacted Clarks Outlet sooner!
Thanks again and Stay Safe :)

Candice was really helpful and lovely to talk to

Had to contact Clark’s outlet as I had not received my refund after 3 weeks, candice who dealt with my call was so helpful and had my refund sorted very quickly. The problem lay with Hermes, Also my order from Clark’s a month before was delivered to wrong address 2 streets away!!! Thank you candice for all your help, Clark’s should seriously think about using a different courier .

I contacted customer services re a wrong item.
Candice was most helpful in every way.
Her customer service skills are to be applauded.
Thank you Candice

Definitely fraudulent. clarks outlet.com. ensure its clarks outlet.co.uk you order from.
Ordered boots in early December .Never came had to claim money back off my bank.
Contacted e mail address on order only to get an automated reply.from China.
Contacted clarks uk with order No to be told it was not their order.

This is a fraud company they showed me different amount on the website and charged me 15£ extra and to top it all have not replied to my refund request that I made within 20 minutes of my order have informed my card company too and need a full refund from them. Beware

Pleased with boots - £100 less than original price, and cheaper than outlet stores.
I ordered between Christmas & New Year - a simple addition to the order confirmation, website, or the email advising me of the sale that deliveries would be delayed until after the New Year would have been really helpful - over a week before they were dispatched; one gets so used to Amazon etc and next day deliveries.
No issues on this occasion, but my heart sank when I realised they use Hermes as a courier - usually awful!

Coupled with Hermes delivery, an absolute disaster. Waiting on a refund for almost a month. I may as well have flung the box into the sea.

Edit:
Called customer service, and the package was not delivered, despite Hermes saying it was.

The guy on the phone, Ken, did a manual refund and was very polite and apologetic.

Phoned to check where my refund is (said within 14 days which is not acceptable anyway) hadn't been processed but was done when I rang, 3 days later and still not showing in accounts, so have been down £90.00 for 17 days right before Christmas. Will not be ordering online again for clarkes.

I bought shoes from Clarks Outlet online for my husband. Despite being his usual size from them they did not fit. We returned them and did not receive our money back. They answered the first email but then blanked us. They asked for the Hermes return ticket number which we eventually found but though they promise the money when you phone they continue to absolutely ignore us even when we write to the new email they gave us. So now we have neither the shoes nor the money. So frustrating. I thought they were an honest straightforward company but apparently not. Don't buy from them online.

Terrible customer service. I ordered shoes on the 4th of July, and never received them. I emailed on the 12th of July to ask what had happened to them and got no reply. Emailed again on the 22nd, asking if they could look into where the shoes were, and if they weren't delivered by then end of the week I'd like a refund. Then without any notification, no chat, i got a refund on the shoes. So after an 18 day wait I have no shoes, and got my money back. Search for shoes continues with no help from Clark Outlet. Just a total waste of time.