Cladding Monkey Anmeldelser 284

Worst service ever. I have ordered some glue for the panels. Paid 30 pound for a delivery. Delivery should have arrived within 2 days but arrived after 10 days with 2 tube missing. Called the office before the closing time but no-one answered.
Never again. Be careful of all the offers on their website.

Great customer service, goods arrived on time very happy with the service provided and would highly recommend!
Feet company

The worst service I have ever had to personally witness from the staff and the managing director himself.
Placed an order and expected an early (paid for delivery slot) on receipt of my invoice I was informed that the transportation has no means of unloading the pallet (no tail lift and no pallet truck) therefore, You will have to hand ball the sheets off the back of the lorry. On receiving this information I emailed the company to move the delivery address direct to site where help was at hand.
Delivery was booked the Tuesday after Easter.
Tuesday came and went with no delivery.
Emailed the company to ask why, had an email back to say the delivery driver ran out of hours?
Rang the company Wednesday morning after receiving another email promising the delivery would be today (Wednesday) before 12.
3pm and still no delivery, so rang and spoke to the Managing Director himself.
Explaining I was absolutely desperate for the delivery-he said that he would personally look into it and ring me back in 5 minutes. Guess what-he didn’t.
15 minutes later a lady from heaven knows where rings me to say that they have been trying to get hold of the driver but he isn’t answering his phone??
I was assured that someone would ring me back-didn’t get one. Tried numerous calls attempting to speak to someone at their office but the telephone just rang out then got cut off.
Still no delivery-still no phone call-still no apology-still the absolute worst customer service ever.

Excellent Service and Quality. Wouldn’t hesitate to recommend. Will definitely order again. Thanks so much from Polly Paws Dog Grooming.com

placed an order and selected the 7 to 10 day delivery to save a few £ but had it within 3 days as they said they could send sooner with no extra charge great service good product and nicely priced
will use again for sure

Amazing customer service, the ladies in the office are always super friendly, especially Kelly! Delivery time always before expected date and very competitive prices! Thank you Cladding Centre!!

Fantastic service. The products were exactly as described, the quality of the materials are excellent and perfect for what we need.
These were the cheapest I could find online.
Delivery was extremely quick.

Will be using this company again for future requirements.

Good product. Missing items in delivery. Due Monday. Still don't have 4 days later. Promised a call back 3 times. Still no idea what is happening. Courier drove off before I even had a chance to speak to him. Just call me and talk to me. It's a shame. I won't bother again.

Cracking products for a affordable price . The range of colours made my hair salon stand out from the rest ! Highly recommend

Product was absolutely spot on! Really easy to install and looks excellent!

I have worked in building trade for 30 years and am shocked by Cladding Monkey's attitude.
I ordered nearly £500.00 worth of goods off them but did not open it because it was on a building site and things get lost or damaged. When I did open it I found they had sent 4 backing pieces for division bars and no front pieces instead of 2 of each. When I asked them to right this they said I was too late. Apart from contravening sale of goods act (fit for purpose when I have 6 months to demand they put it right) it is just unbelievable they accept fault and then try to wriggle out on a loophole.
Will be shopping at another company for the bathroom and reccommending to all my customers and fellow tradesmen to use someone else.
There are plenty of options and if you remove the delivery charge many are cheaper.

A pleasure to deal with very satisfied! Fantastic service, brilliant quality and will definitely be ordering again!

Avoid like plague. Very rude manager and they give you false promise.

Fantastic service, I will definitely use you all for my next project staff were so polite and helpful!!

Fantastic service. Kitchen looks brilliant thank you. Will definitely use you again for my next project. Great customer service!!

Excellent service and products. Ordered late on Wednesday night with standard delivery, goods arrived Friday morning. Part was missing, the fault of the delivery service, not cladding monkey. I emailed on Friday afternoon and received a quick reply and apology promising to send them out ASAP. However the originals arrived on Saturday morning with an apology from the delivery guy. Can highly recommend this company.

Excellent service, great price, perfect for our kitchen. Thanks cladding monkey!

I've tried to order twice. First time a discount code on their own site didn't work. Second time they won't honour £25 shipping charge on their own deliveries page, the only option is £50. I ordered using the collection option and asked them to call me to take £25 as this option wasn't on their website. After calling them Monday - Friday over a 4 day period around 10 times, and emailing them repeatedly they finally refunded my order on Friday simply telling me to choose the £50 shipping option. Wouldn't order from here again, they sell the exact same things as other online businesses who know how to treat customers. I've read that if something goes wrong they expect you to pay for the return of the goods. On this basis I couldn't trust them to deal with any problems well. Used Saniclad who were charming.

Great company! Over the moon with their cladding! Great advice and customer service from the tech team! Would definitely recommend!

One happy customer!!

What great down to earth, pleasant easy to speak to people.

I would recommend this company to anyone. They have given me money saving advice, and instruction on easy installation techniques. I've just received my order as promised, on time.

Thank you, I'll definitely be using Cladding Monkey again.