Cladding Monkey Anmeldelser 284

amazing everytime, always on the ball with deliveries can’t fault them,

Excellent old school customer service, order was incorrect and within 5 minutes of me emailing them i received an email and phone call apologising and letting me know i will receive the missing items early next day, they arrived promptly, errors happen its how you deal with them that makes the difference, very professional service thank you, i would highly recommend

We placed an order for hygienic cladding for one of our sites and I have to say that every step of the way the customer service was outstanding. As soon as the order was confirmed the team were proactive, efficient and very helpful at every stage. They were in constant contact with the site ensuring that everything went to plan. A special mention must definitely go to Kellie who really went that extra mile to ensure that our delivery was absolutely seamless. She was so helpful. Could not recommend highly enough. So rare to find such helpful proactive customer service. Fantastic!

first time using the company for a small project at work, 1st class service, quick delivery. highly recommended and will be using again.

Service and delivery was excellent !!

Sales staff, particulary Kellie went above and beyond to help us.

Very helpful and quick to reply to my query.

The return procedures are ridiculous. I bought panels and now I have to return the 230cm long ones by myself. I was willing to pay the delivery fee, but they don’t offer any collection service. I have no idea how to return such large and heavy items. I’ve been looking for affordable courier companies for the extra panels I ordered by mistake, but I can’t find any reasonably priced option.

Highly recommend using Cladding Monkey, very helpful staff if you need to call for advice. Very prompt delivery (next day)!. Top quality product, only used to clad a garage, looks the business!

I started a new venture a year ago now.
And was lucky i found them.
They have been so helpful to me.
Never a issue.
They have been a watchful asset to me.
Making everything so run so smoothly

Prompt delivery of a replacement panel that was damaged . After reading reviews I was worried when I had an issue with one of the panels being kinked.
I sent an email with picture and less than 24hrs I had the replacement . Great work CM , really impressive.
I’m not a fan of the internal corner as only slots one side but it’s workable.
But over all a happy customer

Thank you

I highly recommend cladding monkey ,I was very satisfied with the range of materials in stock and made to measure, the staff are very friendly and welcoming, this buisness has the best products around and very reasonable pricing, ill be using cladding monkey again definitely 😀

Fantastic ivory/buttermilk cladding for my kitchen. Looks amazing. It has beautifully covered badly damaged walls after the removal of old tiles. And so cheap compared to the posh `kitchen panelling` companies - a quarter of the price.
The FREE sample service really helped me to choose the colour scheme in advance. AND the customer service was outstanding. Really friendly and professional after the delivery company messed up.
I highly recommend. Ten stars, never mind five!

Great service and quick delivery

Great customer service. Went above and beyond. Great price. Will definitely use again.

I ordered some cladding and trims which arrived the next day and was perfect for the job.
Everything was great quality and a very good price.
I will definately use Cladding Monkey again in the future.

Kellie & her colleagues are extremely helpful. An excellent experience using Cladding Monkey, which will be the first of many.

Awful customer service , placed a order 2 weeks ago (didn’t receive it in the 5-7 days I got told I would upon ordering) only then to be told it’s my fault for not contacting the distributing company . 3/10 company , 1/10 customer service - customer is never wrong maybe you should tell your staff that when they are blaming me for not receiving my order

I cannot fault the services or products from this company at all. I was hesitant about which product I would need for the job at hand, but i was reassured, they advised me on what would be best. Pleasure to have the expertise and advice on the phone like the old days, instead of just emails! Makes a whole lot of difference, thank you.

As a first time buyer, I called for some advice. Spoke to a lovely lady who gave me some fantastic advice, and actually saved me a few pounds. Product has arrived and its great quality, would definitely recommend to anyone and order again

I was desperately searching for an option that was good quality and affordable, to finish our self build cattery project at home.

I tried various different ways to price what we needed through the website, looking at individual items or possibly purchasing their DIY bundle packs but that would have left me short on some items and excess of others.

So I rang customer service and I am so glad that I did. I initially spoke to a lady called Claire who understood my dilemma and kindly passed me through to Kellie.

Kellie and the team really went above and beyond!! She is amazing!! Super helpful, super friendly and super knowledgeable!! She even went as far as to send me multiple quotes with lots of different options in thickness/style etc so I could stick to budget.

Ordering/payment easy and straight forward.

Courier company sent a wagon too big for the road, even though Kellie did inform them of this ( totally out of Cladding Monkeys control even with all the info provided ) we are on a single track road, out in the sticks.

But true to their word they came the next day with a smaller wagon and the guy was amazing, nothing too much trouble, very helpful and we actually had a great time unloading!!

Kellie and the team kept me informed every step of the process as we had never ordered with them before, great communication, clear concise information and instructions, emails and telephone calls to be up to date with what was happening and what to expect.

Just wanted to say a huge thank you to Kellie, Claire and the team!! We would definitely recommend and use again in the future!!

Great customer service and so very grateful for all of your help. Thanks again guys!!