Choice Cottages Anmeldelser 

Fabulous well equipped cottage. Tastefully decorated, modern yet homely. Remote with stunning views, and the hot tub is a super addition.
Only negative is that the advertisement suggests there are 2 bathrooms. It’s actually 1 bathroom and 1 cloakroom - when searching for places to stay as a foursome we request a minimum of 2 bathrooms so this was our only disappointment.

Cleanliness and quality of furnishings was superb, the beds were so comfortable, and the kitchen was equipped with everything and more you would need with quality crockery, glassware and cooking equipment .

It’s set in an amazing picturesque village with 2 fab pubs, and a local post office/store stocking wonderful local produce

We were blessed with a week of sun, but even if it rained the entire week, I don’t think it would have dampened our comfort and fun!

Excellent customer service and booking process.
Easy to complete and details of property were great and informative.
When we had to cancel at late stage, they were extremely understanding and helpful. We will definitely use them again.

We booked a house via Choice Cottages prior to COVID. As the date fell within the first lockdown I asked for a refund which they refused and said we had to move to this year. The second date then fell within a lockdown period so we asked for the booking to be moved again to a date in October which they did, but sent an invoice for an additional £874 on top of the £1779 we had already paid. I wrote back asking why this was appropriate when the date requested wasn't in a higher season than our first date and asking if they would not honour the original price that they move the booking to a date in February. I have heard nothing since the end of February, I have tried phoning, emailing heaps, messaging on FB messenger, leaving a comment on their FB page, no response. They are holding £1779 of ours that they will not refund. Please be careful when booking through them, this is causing huge amounts of unnecessary stress to all our party over something that could be resolved in 5 minutes if they would respond.

Apologies, it was not meant to damage you but out of frustration of being cancelled whilst no restrictions in place .

Abysmal. Would not correspond about transferring a booking- we had to change due to due to COVID rules but simply wanted transfer not refund. We had to “trick” them into corresponding by one of our party posing as a new customer, to which they replied within 30 minutes. Subsequently, they tried to charge a huge amount more for fewer nights. We understand businesses have been hit hard but this profiteering is on a whole other level. Eventually got a refund after legal threats. Very unpleasant experience, avoid at all costs. Really short-sighted, we book cottages a lot and they would have got our repeat business and recommendations to friends had they been fair and honest.

Cancelled a holiday booked a year in advance with a few months notice via email, no phone call, no alternative options offered

Absolutely disgusting company.
Do not use these to book your holiday. I would give it no stars if I could. Booked a holiday in September and yesterday received an email stating that they had cancelled the booking. Refused to contact me via the phone saying they don’t have the capability even thought they did when it came to taking my money initially. Now after they have cancelled my booking they are refusing to returned the booking fee which is almost £400!
Not fulfilled their contact and literally do not care about the effect this has had on us.
Absolutely shocking service and left us out of pocket and now in a position where we can’t book another family holiday.

Had a booking through AirBnB which I needed to cancel due to COVID restrictions. The staff at Choice cottages could not have been more helpful. They sorted the refund quickly with no quibbles. Looking forward to using them again as soon as we are able.

Recently cancelled at holiday booked via Airbnb through choice cottages due to government restrictions over Easter 21. Following all the negative comments I thought it would be a challenge to get the refund.
Choice cottages have been fantastic responded quickly to emails and refund given, Airbnb however have been a little more difficult.

We booked with Choice Cottages for the second time in June 2020 for a stay in Feb 2021, our 1st experience at the Woolacombe house in Feb 2020 was fabulous. We paid the £364 deposit and they took the remaining £813 in late Dec.
'They' cancelled in January explaining that they would be forwarding "Vouchers" for the £1177 to be used at a later date... We told them on two seperate occasions that we wanted the cash refunded and were told in no uncertain terms that only "vouchers" would be coming our way and then we were ignored.... Thank the good Lord we paid by credit card.
We bypassed their ignorance and received every penny back from Mastercard. Please don't get frustrated, let your bank deal with them, it took 20 days, start to finish. Choice Cottages, as far as we are concerned are permanently in the bin.

Choice Cottages have now completely ignored five emails I have sent them regarding a holiday cancellation request. Their 'Terms and Conditions' state that I will only get a refund if they can re-let the property but as this is an extremely popular property and always booked up well in advance it would have been a near certainty that I would get that refund. However, they now no longer act for the owners and therefore will not re-advertise which means that they cannot adhere to their own terms and conditions that state they will 'take all reasonable steps to re-let the property'. Whether you agree that I should receive some compensation or not, the company's apparent policy of 'ignore them until they go away' should serve as a warning to anyone considering booking a holiday with them. Under the circumstances I could go ahead and take the holiday, which has been paid for in advance (£1,669.50) but I do not even know if they have cancelled the booking or not. They just won't talk to me.
User's recommendation: Steer clear of Choice Cottages and find a reputable booking agent.

Just got my full refund for February half term in Croyde. Don't normally write reviews but wanted to say the negative reviews I've read would have stopped me using the company. They were as quick (quicker) to refund as some of the large companies I've dealt with. Once lockdown is over we will all be clamouring for companies such as these to sort out our holidays. So give them a break, and please give these companies a chance to respond. Don't doubt I would have been the first to shout if they hadn't given a refund. Wyere nearly out of this nightmare, so let's give everyone a bit of support.

Very poor customer service, no refund, no reply to messages/emails... as so many have commented. I am astonished by the arrogance of the agency in their replies to reviews (including mine). Not just 6 poor reviews, but nearly half (46%) of the reviews are from customers with poor experience. It is laughable that the agency claims to have asked their customers 'not to leave positive reviews' and blames Trustpilot for allowing critical reviews. Really??

Excellent customer service
Well recommended

On October 5th I booked a 4 bedroom property in Croyde with Choice Cottages, for a few days later via Homeaway. It was instant book and I received a booking confirmation and they charged the booking fee. I received an email from Choice Cottages (the property management company), confirming receipt of my booking together with a breakdown of the costs and the total amount payable.
24 hours later I received a further email from Choice stating that the owner of the property was unable to receive visitors on the date that we were due to arrive and therefore Choice had cancelled my booking. - There was no offer of alternative dates or suggestions of any other properties that might be a suitable alternative for our party.
I immediately emailed Choice (as they are currently not contactable by telephone) asking for resolution.
While awaiting a response I revisited the website to find that the property was still showing as available for the week I had requested, but the weekly rental had increased 5 times!
At this point I sent a further email to Choice, this time requesting a callback as I assumed there had been a pricing error and if so, to discuss this with Choice.
To date, I am still awaiting a response to my emails from Choice, so I have no other explanation for the price hike other than this was a case of blatant profiteering!

Some of this review is copied from the one below deliberately as the circumstances and actions are identical.

And before you claim “Covid” as a reason for no response, I have been working from home since Covid connected to a team and customers via computer and Mobile phone. Not having a phone operational is not a thing.

I can see that you have lots of great reviews but also an increasing number of poor ones. What a shame.

On September 8th I booked a 4 bedroom property in Croyde with Choice Cottages, for September 2021. I received an emailed reply that day, confirming receipt of my booking request together with a breakdown of the costs and the total amount payable.
On September the 9th I received a further email from Choice stating that the owner of the property was unable to receive visitors on the date that we were due to arrive and therefore Choice had cancelled my booking. - There was no offer of alternative dates or suggestions of any other properties that might be a suitable alternative for our party.
I immediately emailed Choice (as they are currently not contactable by telephone) asking if it was just that particular date that was a problem and also if the property was available the following week.
While awaiting a response I revisited the website to find that the property was still showing as available for the week I had requested, but the weekly rental had increased by £500!
At this point I sent a further email to Choice, this time requesting a callback as I assumed there had been a pricing error and if so, to discuss this with Choice.
45 mins later, having received no response from Choice I revisited the website again only to find that the property was still showing available but (to my horror) the price had now nearly doubled to over £1900!!!
To date, I am still awaiting a response to my emails from Choice, so I have no other explanation for the price hike other than this was a case of blatant profiteering!
I have since found a similar property in Croyde for our preferred week but I have booked this with Marsdens!

We recently stayed at High Tide in Croyde Bay. This was our third visit to this house and once again our family of six adults and six grandchildren loved it

From start to finish Choice Cottages were excellent.... great choice, pricing and service. Everything you could want from a holiday operator like these guys. We stayed in a lovely cottage in the middle of a forest in the heart of Devon - it was perfect! Property was clean, a high standard, and the owner had provided some really well thought out additions (games for kids, beach equipment, bbq, etc). My family had a fantastic holiday, thank you so very much!!!

They cancelled our booking, but refused to give a refund! Shameful.