Chesneys Anmeldelser 

Our recent purchase was the Outdoor oven and BBQ. Very nice product with the option of having a log fire outdoor after cooking. Everything from the ordering, delivering and after sales were smooth. Staff is very knowledgeable about the product and answered all pre ordering queries with accuracy and professionalism. The oven is very easy to use and the design has been well thought of. It is neat , chic and a beautiful addition to our outdoor terrace. It has also made outdoor entertaining very easy . I will have no hesitation in recommending this product.

Very happy with the service from Chesney. We had a delay in receiving our Terrace Gourmet but had a good faith discount and some extras thrown in too. There was a problem with the door so I contacted the service team and was provided with a short video on how to fix it. In the pandemic times, this was the best way. Following the video it took about 5 mins to fix and now everything is working well. Highly recommend the customer service from Chesney.

Forgot to place my order. Had to chase several times. Appalling customer service. For a high end product with a high end price very disappointing

The Chesney I purchased is brilliant. I would give it 5 star performance. I was less than impressed at being hassled by solicitors for the cost of my Chesney ..... which I had to pay for before they sent it! Not only once but twice I received long and demanding letters... something clearly amiss in admin...

We loved our Chesney BBQ. excellent quality and it made Lockdown 1
so much better!

Great product pros are it gives out great heat , good grill for BBQ , chimney takes away all the smoke
Cons the paint finish on product is poor ,scratches easily

Great product. Delivery took longer than promised and I had to contact the company rather than them letting me know that it would take weeks rather than days to deliver it. However, there was an excellent response to my complaint and the product was worth waiting for.

Helpful when calling, making sure that you have the right accessories you need. Delivery as stated

I bought a bbq/wood burner
I have been very happy with it
Service great

From start to finish - and beyond - the service I received was excellent. Customer service were at pains to understand what I wanted and did not try to tell me what I 'should' have; installation was faultless and when, several months later a problem arose, it was quickly resolved.

Christian was extremely personable, knowledgeable and helpful. Absolutely top class.
I did feel that he was not well supported by his office staff as they took an extraordinary length of time to process a part refund. (Hence the lost star). All got sorted in the end though.
The product we bought - Bellfires stove - is beautiful and the installers - Ignite - were excellent too.
Would recommend.

Ordered in midst of first lockdown (April 2020) kept me up to date with progress which was tricky for the company always felt we were kept up with situation. Product arrrived Garden bbq and heater, worked perfectly and provided extra gifts due to delay excellent

Chesneys are one of the market leaders in the UK and judging by the new outdoor BBQ I’ve just purchased I’m not surprised there at the top of the tree. Many thanks Chesneys

I would happily recommend this woodburner and the company that produces them. The woodburner is easy to light and very efficient when working.

very happy with Chesneys, everything went really well, als the installer of the fire places, did an exceptional installation

This has been one of the best things I have bought in a long time (I have the outdoor log burner) - amaing quaity, lights straight away every time, only smokes for a bit when you light it. Lock down saviour
James

We had excellent service from Chesneys after ordering a Garden Gourmet and their white glove delivery was superb. The Garden Gourmet itself is great fun and works beautifully- it throws out an incredible amount of heat and is great for barbecues and cooking. We love it. This was a great purchase and cheered us up considerably during the lockdowns.

I needed advice and guidance in respect of my electric stove. I received prompt, professional and helpful service by phone which enabled me to order the correct replacement parts and restore the stove to full working order.

I was disappointed that I needed to replace firebricks within two years.
Also the door handle needed to be stripped down and reassembled due to it becoming too stiff.
The stove is also going to need repainting after three winter's usage.