Charles Hurst Group Anmeldelser 

Visited Charles Hurst budget seen car that was suitable paid in full on pretence that the car would be ready in two days almost three weeks later and multiple phone calls with the usual message salesman would contact you back when he did was same old story when decided enough want refunded yeah no problem we'll there was after six calls no answer rang on different phone answered straight away more than convinced that my number was on do not answer list wouldn't recommend certainly will never be back

Bought my second Lexus here. Great service and knowledgeable from James. They have been consistently excellent any time I have dealt with the people there. I would highly recommend.

Unfortunately I can't say the same from any other parts of Hursts I have dealt with over the years.

I have a Jaguar which is a very expensive car and has been off the road for three months. No contact despite many e mails and phone calls to Hurst Jaguar after sales I would give them no stars if the option was available.
No customer service at all

Avoid this company like the plague...car was booked in for safety recall work and they just decided to cancel it when I got down there without any reason or forewarning...just waste people's time and customer service is very poor...oh and don't bother posting your automated response Charles Hurst to lookers complaints as this has been done and no response from them either...the silence is deafening...will never set foot in that dump ever again...

If it was possible to leave a negative score I would. Bought a Mazda CX5 and collected it on Saturday. Sunday morning took it for a drive up the motorway and it was fine. On the return journey an engine warning light showed so had to take it easy but car was fine. Few miles later the engine went, fluids all over the road. Not even 48 hours of ownership and the car is an expensive ornament. Thank goodness for the Consumer Rights Act as I am about to leave the house to demand a refund. You can hand a vehicle back up to 30 days after purchase. Glad I worked in legal.

Would totally avoid Renault Charles Hurst, Newtonabbey. I left my car (10 months old and 4000 miles) in to have the rear badge replaced under warranty due to the Renault badge flaking. While doing this they have damaged the surrounding Paintwork. The car was handed back and nothing was said. It’s obvious that due to laziness or time management, or just blatant incompetence that it has been removed by way of prying the badge out from the front, in turn damaging the surrounding paintwork with whatever they have used to pry the badge out with. As you can see the damage is on all corners where they attempted to remove the bagdge for replacement.

After numerous complaints to Charles Hurst and Lookers, they have made zero contact to rectify this issue. I’ve contacted Renault Uk and they have raised the complaint with Charles Hurst and still no contact from Charles Hurst.

Charles Hursts main concern is selling cars, thats it. No Customer service, no care taken. Get the car out the door and thats it.

I will never buy a car or have any dealings with Charles Hurst again. I understand things go wrong and im a very reasonable person, but the lack of any sort of acknowledgment or contact is unacceptable and shows their attitude toward customers (when your not buying a car)

I bought a car from the Used Direct branch of Charles Hurst and paid for an extended RAC warranty of 2 years.
I was told if I had any issues with the car to contact the RAC which I did. After a mechanic had contacted them and provided all information that they require, they did not honour the warranty. I contacted Charles Hurst aftersales department who had told me because a mechanic had looked at the car the warranty on the car was void. So firstly when I bought the car I was told by the salesman to contact the RAC who told me to use any mechanic in a VAT registered garage. Then the RAC denied the claim and Charles Hurst claimed the warranty was void basically because I had a mechanic look at the car which is what the RAC had told me to do.
If I could give zero stars I would. Stay away from this dealership.

Charles Hurst Peugeot Belfast have my car 54 days and still they have not fixed it.
They keep saying they have the part and I will get my car NEXT WEEK!!!
That's from 6th March.
If only they would tell the THRUTH.
I am not being unreasonable as I have two disabled people to look after and the rental car I have is not suitable. Unable to get one that suits my needs.
I just need my car fixed and returned to me.
I will never use Charles Hurst again after being a faithful customer for over THIRTY YEARS.

My car has been recalled. Two months ago I managed to get an appointment for the 4th May. Having now waited I'm being told by their customer service team that as I am a 'new customer' they cannot see me.

Shockingly poor customer service.

AVOID AVOID AVOID Charles hurst Toyota dundonald, took my car in for a recall and I was noticing smoke coming from the exhaust and ammonia smell, asked them to check over the ad blue aspects - warranty covered fault. Was told that the part was not in stock and would be ordered in, I asked if the car was safe to drive - told yes. Two days later the entire cabin filled with smoke and went into limp mode, and had to get the car recovered and sent to Toyota in dundonald. TOYOTA UK gave me a hire car straight away and I was informed by enterprise that the dundonald garage would extend it if needs be until the car is fixed, rang Toyota in dundonald to confirm this, was told yes in regards to the extended car hire, and carl from enterprise rang on multiple occasions too to confirm, was told that yes no problems, it would just need signed off by the manager when they’re back from holiday, couple of weeks later, i get a call from carl at enterprise saying he had a very blunt call with the manager over the hire term, and they refused to pay - TOYOTA DUNDONALD TOLD ME IT WAS SAFE TO DRIVE, TOYOTA DUNDONALD told me it was going to be covered with the hire car, and then to get it so wrong about the car in the first place and u turn on the hire car agreement? It was just over £160 on the hire car, I have since paid this, however i will never step foot in toyota dundonald again, no annual service, no upgrades, ill take my money elsewhere. Terrible terrible customer service from the manager and I will be highlighting this to Toyota UK if this is how a company that represents them treats their customers and going by the reviews…not much more needs to be said on that.

Avoid this dealership. Cars poor quality and staff don't care. Good luck with getting your car repaired or a courtesy car. If you need to return a car good luck getting deposit back. They'll try every move to hold on to it. Staff need retrained. The services they provide are very poor and misleading. Wouldn't go back. No Jack Reid Cars is a different story quick friendly service provided. No small details to big for them to sort. Very helpful and friendly.

The Salesperson Jack seemed efficient he said he was keen to close the sale and was giving a good price for our car as it was the end of the month . It was a Friday 27th march and we asked if the car we were thinking on buying be out for Tuesday 31st march he said probably not but he would try, if not Tuesday it’d be ASAP that week. I asked if he would need full payment and he says no , just the deposit which we then paid. He then went away and came back with the Manager Andy his attitude was aggressive , he said he would put the car back up forsake if we didn’t pay in full by the end of the month . He asked why I didn’t want In full before taking receipt of the car and I said I wanted to keep some control , he asked what I meant and I said I never pay until I recurve goods. He said he didn’t know what I was talking about , asked did I not trust him , he said he was a man of his word , he had never been questioned , had never failed to keep his word . He asked what issues I had and we went out to address the specifics , he was aggressive , played that he could see the issue , (which turned out to be a known fault of that type of vehicle ) he then proceeded to pick at our car and said “if you want to pick at this car I will pick at your car . All the time with an aggressive attitude . I explained that my previous experience with the Boucher branch was that they were able to go into the next month which happened in autumn 2025 when another member of my family bought a car , he said it wasn’t the case and I explained it was and explained how that had been achieved and he said they couldn’t . We wanted the car so went ahead. The car was not ready for the 31st and only after chasing and chasing Jack did we get the car on the 8th April . Awful experience, awful the way Jack said it wouldn’t be a problem but then went away got Andy , introduced him all very nicely , said he wanted a chat and then it all turned aggressive. Andy is not a man of his word !!

Vehicle not as advertised, The cost of the vehicle was advertised on one site including VAT. Other site displayed the vehicle with the same price and No VAT displayed. Went to view the vehicle, drove it, all was good, suddenly was ask if I was registered for VAT, VAT on the vehicle but advertised on several sites either including vat on no VAT

Toyota BZ4x wheel lacquer peeling in places, thank your team at Charles Hurst Dundonald for sorting my issue out especially Adam in the service section.

So my Range Rover needs new brake pads. Called today and earliest appointment is July. So I have a £130,000 car that is unsafe to drive. Pathetic service from Charles hurst. Again

I have had 2 motability cars through charles Hurst. The cars have been fantastic for me but sadly the servicing and communication is beyond bad. They supposedly serviced my car last year and when I checked the paperwork they said they couldn't inspect the boot as it was full. It contained 2 plastic shopping bags. There were other issues and I reported it to the service manager who had the car collected and reserviced which I appreciated. Further issues again this year which caused me significant stress. They called after the service for my feedback and promised the service manager would call me, which he didn't. I would not recommend this company for motability customers as they have appalling after care which is very stressful to deal with. I will not be renewing my vehicle with them which is a shame as I love my car.

I purchased a vehicle from Charles Hurst Boucher Road on 11th April; the vehicle came on the market with no photos as yet as was still in prep, but the listing detailed everything I was looking for in a second had Kia Sportage - I dealt with Tony Wilson who was most pleasant, helpful and informative in repsect of the vehichle and the finance - he gave me the assurances I needed - everything was very smooth from the setting up of finance to the eventual purchase of the vehicle and I have to say I was not disappointed when I seen it and drove it home to Derry- the whole process was seamless and I would have no hesitation in recommending Tony and the team to friends/relative

The parts department are useless.
I was told I had 20 mins to make a payment in order to get a part the next day. I paid this.
The next day, it was confirmed the part was not ordered.
The female who looks after Peugeot/Citroen etc told me she did not order the part so she would provide a refund and it will be in my bank account within 2-3 days.

2 weeks later, I haven't received my refund.

Tried calling the parts dept today but of course, they don't answer.

Yet to meet someone who has a positive opinion of Charles Hurst.

Geely dealership we arranged to travel to boucher road to look at and see the cars and ask a few questions. No knowledge and manager told us to look online for information and prices. Total waste of time.

I was totally scammed by Bells of Crossgar when I bought a car. I was left stuck and without a car whilst a lengthy legal battle goes on. I was able to purchase a budget car from Charles Hurst and have it assessed independently before purchase- the staff were helpful, sympathetic and the car has received an excellent report and proved very reliable!