Charles Hurst Group Anmeldelser 

I love Citroën cars went to Charles Hurst staff are amazing was directed to Lauren I picked a Citroën c4 in red it would take awhile for the car to be made because its a different red with a hint of glitter when sun hits it it took 4 months I didn't mind that Lauren kept me up to date on everything collection of car yesterday was fantastic Lauren talked to us on Everything the car does it drives like a dream no noise outta her she's an an amazing car easy to drive just fabulous the staff are brilliant the cars a dream and can't thank yous enough for everything you have done easy driving now beep beep xx

Our experience with Charles Hurst Kia was excellent. Michael was very thorough explaining everything and helping us choose the best car for our needs. Other staff we met were also helpful. A very pleasant and successful experience. Thank you.

My recent experiences of Charles Hurst is that they are improving and that is why I give 4* - but that is from a very low point. After receiving excellent service from my local Saab dealership for 25 years, a brand change to Jaguar and the need to go to Charles Hurst, left me in despair. My car required a new set of windscreen wiper blades recently and Charles Hurst could not fit them for 7 weeks!! My old Saab garage obtained genuine Jaguar wiper blades and fitted them in 3 days. CH service is definitely improving and I look forward to seeing it reach some acceptable standard.

Do not under any circumstances leave a reservation fee to hold a car, if you change your mind they will not refund the payment.

I recently got my Toyota serviced at Charles Hurst, Boucher Rd.
When I got my car home, I noticed that they didn't even fill the windscreen wash (that's 3 services in a row they have not done this check). Not a big deal some might say, but given the price they charge and according to their own list of items that are checked, this should be done. Makes you wonder what else they don't do!

Helpful + friendly staff but not pushy. Happy to give you time to think +look around. Information given as needed and no question too daft :-) !!!

Bought a Volvo V90 from Hurst Used Premium. Good enough car, very shoddy experience. Of greatest concern, they sent me off in a car with NO MOT. Yes, you read that right. Only discovered this when I went to the post office to tax it and in their words " Hurst have lied to you mate..." Infuriating and a little embarrassing. It took a number of calls with me applying pressure to resolve the matter as I needed a car for the next day commute. The car I had traded in was brought back to me and Volvo taken off for MOT. Resolved at least. The car is fundamentally sound but I would take issue with their claim to carry out 100+ inspections of the vehicle given front and rear wipers were completely perished. A minor point, but raises questions about standards. The car was very poorly valeted. A fold down of the rear seats and close inspection elsewhere revealed substantial animal hair, presumably belonging to the pervious owner's pet(s). Out of pocket then, as I want a sanitary car and paid for a proper valet. A refundable £250 deposit was paid but was not refunded until 6 weeks after the purchase, with communication on that matter proving to be so poor I sent an email stating my intention to report them to the motoring ombudsman; they didn't even reply to that. 2 stars feels generous.

Ruth is wonderful, she is such a fabulous person, going to list why - honest, friendly, warm, and wow at her knowledge of the products, after the first meeting with Ruth we were absolutely certain we could trust and rely on her. I have never had an experience like that before, nor have I ever met a more personable wonderfully enthusiastic sweet and funny woman, who gives her all to make customers happy. 😆

Basically, Ruth got us the exact car we wanted, in one week flat, and our Arkana is perfect 🤩

Thanks to Paul at Renault NEWTOWNABBEY for helping me with an issue with my daughters Clio, issue with radio.

Charles hurst used direct cars
Willam the sales representative
Got me lovey car was very helpful
Boucher road Belfast used direct

DO NOT BUY WARRANTY FROM CHARLES HURST.

They won’t help you and will just pass you round the houses for over an hour. It is a complete waste of money and they are not helpful. Good to buy the car from but then once they’ve sold you the car they don’t want to know.

Good communication and very helpful

Called Charles Hurst Seat to order alloys for my car. I paid for them upon order and was told they would arrive in 2 weeks. Once the 2 weeks were up I gave them a call and was told 3 alloys had arrived but they were waiting on the 4th one. I was then told my a member of staff they would call me back with an estimated timeframe. A few days went by and I had heard nothing so I called again enquiring on an update. Once again I was told I’d get a call back but this time by a manager. I received no response from the manager so had to call again 3 more times to speak to a manager. I was told they cannot give me a timeframe. I gave them an additional 2 weeks to receive the remaining alloy but again it had not yet arrived. I was then asked to come up and look at the alloys that had arrived before I decided to receive a refund (they looked great and I couldn’t wait). I then agreed to wait longer to receive the remaining alloy and received a text on 17/7/24 stating it should arrive today. I phoned once again today and was told it had not arrived and they would look into it. I finally had enough and asked for them to be cancelled. It has been almost 7 weeks since I placed this order and I feel the customer service has been awful. They cannot give a time frame. The staff say they cannot get through to the supplier to find out what has happened. The communication between the staff and customers is horrendous as you have to keep phoning to find out what has happened as they never give you any updates. Would never order any parts through there again.

Lovely people and so reliable to work with I recommend to any one

My daughter needs a part which opens the boot of her landrover discovery 2018. This part was ordered by the mechanic in March 2024. It is now 25.07.2024 and the part is still not in. Sadly i would not touch a landrover if this is the availability of parts needed to open a boot. She has 3 children 6 years of age and below and has had to use the rear seat to load her boot with prams etc. Not good enough from a massive company like landrover.

Friendly environment and salesman was helpful without being too pushy.

I can’t give a full review just now. But Iv been waiting on repairs for 6 months. These were to be completed when I bought the car. But stupidly I went ahead and bought it in the promise I would have all repairs completed within a few weeks. 6 months later and still not complete.

Months waiting on a part. Was told it had been replaced. One day later faulty again. Called back and was told it was not replaced, only “tweaked”. Booked back in. Arrived and again told no part and it could only be “tweaked” again. Then told the first man hadn’t “tweaked” it properly and it should be fine now until parts came in. Next day part failure again. Several months later got a phone call the part was in. Booked it in and asked to make sure the part was saved for my car.

Dropped off car at 11am. Left the dealership at 1140 to do a message. Got a phone message ten minutes later to say the part wasn’t there. Have just got back at 1.45pm to be told the Asst Service Manager had got a part from his “supply” and they were putting it on now. Neglected to tell me that until I returned. Argued with me for several minutes over who I spoke to originally even though I have emails from him and had a lengthy phone conversation with him. Apparently it was important to him that I also spoke to another member of staff who had conveniently left. Service is absolutely appalling.

Quality services.

I felt that the ‘issues’ raised should have been incorporated in the service and had expected when I collected the car after the service it ought to have had everything that needed to be seen to i.e. air conditioning fluid etc seen to. Not satisfied at all.