Charles Hope Apartments Anmeldelser 

Lovely apartment right in the city centre. Had everything we needed. The beds were very comfortable. Took a bit of finding but once we were there we were talked through the check in very easily. Would highly recommend.

Could not be happier with the apartment and the service i received. I will definatly return, i will also tell friends and family as i believe this is a hidden gem. Thank you again.

The apartments are nice, comfortable, and well furnitured.
But the onboarding was very hard: first of all, I booked for a two bedrooms apartment (travelling with my family) and 5 days before I arrived, I have been warned that I could only have 2 one bedroom apartments (with no extracharge - thank you!). Then, nobody knew "Charles Hope Apartments" when we asked around the corner; it was written nowhere that it was in the "Moda" complex but it could help to give more information. It took us more than 45 minutes to find the right place.
Once inside, we missed a coffeemachine and a hairdryer. But we had a very nice stay.

Cozy, clean flat. It had everything we needed. Easy check in. Everything was fine. Stayed only for one night. Would have loved to stay longer! Nice and quiet, comfortable beds!

Nice apartment but checking in was one of the most stressful and difficult experiences I've ever had for an overnight stay. Plus I don't want told before I booked that I would need ID and £100 deposit to check in.

Apartment was very pleasant, very clean, roomy, and great to have 2 bedrooms identical.
Would definitely recommend. Only downside was that it was further from the station than we thought and a little difficult to find . All the large buildings have no signs on and it was a case of ruling others out one by one !

I saw some reviews prior to staying that said it was hard to find and check into - this wasn't the case whilst I stayed, I found it easily despite it being 11pm on a Sunday night and the lady on the phone helped me check in quickly.

Room was great, very tidy and good facilities. Stayed at Brighton apartment.

I booked this apartment because it stated there was on site parking, which was a key reason for choosing it. On arrival, access was more complicated than expected and required a fob and a series of instructions that were not made clear at booking.

The room was not cleaned when I arrived, meaning I had to go back out in heavy rain to resolve this and have a new room made free.

The gym was also a reason for booking, however access is inconvenient as it requires going back through the courtyard.

Overall, the experience did not match what was advertised.

I couldn't get into the building and I couldn't access the lift to get to the apartment to be let in. The whatsapp would only open the door to the apartment so I ended up following a resident into the building and lift to get to the room to be let in. There was no running water which was sorted by sending a video. Really unwelcoming check in and quite embarrassing.

What a beautiful apartment....exceptional.
Clean, welcoming, spacious and with everything you could need, crockery, cutlery and good pans for cooking on the induction hob. Good sized fridge freezer, washing machine, dishwasher, microwave, toaster, kettle, coffee machine. Ironing board and iron, a clothes airer too.
Exceptionally comfy bed, with cotton sheets, fluffy towels, a wonderful walk in shower in the bathroom, and a separate WC with generous sized sink.
Warm. Comfortable sofa, nice dining table and a nice sized TV, which once we found the absent remote down under the sofa cushions, was easy to find something to watch.
Good security, coded entry for both outer and apartment doors.
Ground floor, and extremely close to everything nice in Salisbury.
Convenient car park opposite.
Would love to stay here again, a home from home.

1. Checking in took too long - found my name but could not find my room
2. No recommendation of restaurants - when I asked the question, I was told there were no restaurants on the site - when I got to work the next day, I was told about one very close buy. Disappointed as I had to go to the Co-Op to buy food to cook which I did not want to do after a long journey
3. No Handbook with information as follows:
a. How the cooker worked
b. How to adjust the air-conditioning
c. How to use the coffee machines
d. Could not get Wi-Fi - the info in the apartment was different to the email address but neither got me in
e. No dressing table with mirror - so make up put on in the bathroom and hair dried looking at the lounge mirror
f. Restaurants nearby

We loved this apartment - we came as a couple with my daughter and her partner.

The location for the northern quarter is perfect everything is walking distance - northern is a little quieter on the nighttime if your after night out vibes - we did uber to deansgate around £9.

The apartment is modern up to date & the beds were very comfortable. The shower & bath where great the bath is huge & we was on the 28th floor! Fridge is huge - probably take your own tea and coffee if needed but location wise your around everything

Access can be a little confusing but it’s not if someone tells you this - enter the main door take a right and then walk a few steps down that corridor the key collection is just behind you on the wall.

Parking it literally across the road is £10 for 24 hours!

The accomadation was fantastic, clean and great location. The check-in process was smooth although the directions to the key box was confusing as we entered the premises from the Rochdale Rd so the direction to "turn left" was confusing and led us the wrong way - we also witnessed this same thing happening to another 2 guests on arrival so would recommend ammending the directions provided.

Amazing, highly recommend!!!

We pre booked parking but on arrival were told we should have been given a parking bay number. As we had not we were refused access to the underground car park. On going to get a spoon we discovered the cutlery drawer was empty. We only found out as we were departing that the cutlery was in fact in the dishwasher along with crockery that had not been washed. Even though it said the help line was open 24/7 we were unable to contact anyone for help. This meant that we had to eat out all the time.

The sleeping rooms were spacious and the facilities were well equipped. Nevertheless, the traffic outside was hustle and a bit noisy all the day. Customer service staff were nice, helpful and responding fast.

Excellent apartment and service from your team in helping source a hair dryer. I really hope the parcel of land next to these apartments will remain as greenland.

Charles Hope literally cancelled my booking ( which was made months ago) , three days before travel for the Brighton Marathon. They didn't even tell me directly and even let me complete the pre check process taking my driving licence photo and £100 property damage insurance when in fact they had already cancelled my booking merely informing secret escapes by e mail and not bothering to tell me directly. If I hadn't have phoned to check if I needed to do anything else re the pre check in I strongly believe I wouldn't have probably found out until the very day before travel. I was severely stressed and very out of pocket in having to find an alternative stay at such short notice. They apologised and stated they would improve but no offer of the smallest amount of compensation until I officially complained. Then they offered 15% off my next stay with them!! . Do they honestly think I would ever trust them again to even book . Their CEO or his office doesn't bother to acknowledge your contact either when you try and take your dissatisfaction higher. Poor show Richard. Book at your own risk ..reviews show I'm not the first they have cancelled at short notice due to " maintenance " issues. Thank goodness Secret Escapes which I booked it through ...far more professional dealing with my complaint.