Charles Hope Apartments Anmeldelser 

Great location and nice condo but the filthy bedroom carpets ruins the living experience…. Also, charging a guest for an hour early check in when the unit is available eliminates any goodwill …. especially when there’s no staff on site and everything is done via a WhatsApp. When guests spend £££ don’t nickel and dime them but offer some customer service that exceeds expectations…

The apartment (in Leeds) was good, but the company took a 100 GBP damage deposit (it was supposed to be a hold but the money was debited from my account). They then claimed not to have actually taken the money (despite evidence to the contrary) and despite acknowledging the need to return the damage deposit claim to have done so without actually having done so (because they say it was just a hold). Communication with them is extremely poor because it is largely through an AI assistant - and when you actually are communicating with a person you keep getting different people who only stay logged on for short periods and never get to the bottom of the issue. Essentially they stole 100 GBP. If you take a look at the other reviews in various locations you will see that I am not alone in this experience, which leads me to suggest that theft is more likely an explanation than mismanagement.

Work was carried out for property repairs in Plymouth and this company have failed to pay their accounts for over 5 months .
No attempt has been made to resolve or communicate with my company despite phone calls and numerous email reminders .
The CEO has now been messaged and we feel that little hope of receiving payent

We paid for early check in 1pm got the keys at 2 pm.
We were 3 at the apartment only had 2 glasses no cutlery no toaster no rack to dry our wet clothes.
Its took 2 emails a call and 3 days before anyone did anything.
We were given 2 trash bags ...2 pods for the dishwasher and same towels for days and you call that guest service.

Fantastic location, room was clean and exactly like the pictures provided on website, staff friendly, booking process was simple and easy. Had a brilliant stay 😊

Location great and close to Manchester Victoria Station
Well appointed apartment
Very secure
Easy to contact

The area in the car park and gaining access was not great

Have been staying with them for last few years while working in Plymouth. Home away from home

AVOID AT ALL COSTS

This was an absolute shambles from start to finish.

I booked this place at a higher price and further out of city because it said there was parking available. There wasn't actually any parking - after I had paid for the room, I was told would be £15 per night, but that there was none available - awful. I also wasn't told there would be a £100 security deposit to be paid either.
Coupled with that, I wasn't even able to get my car close to the acomodation to offload my things.
And that's just the start of it all going wrong!

When I arrived, there as no check in process, no email sent to me, I just had to work it our for myself. At this point I didn't even have a full address, just a street name in Cambridge. No building or apartment number to head to. So, after walking nearly a mile around all the buildings and spending an hour on the phone, they finally worked out that the property management guys had just left the apartment open with the keys (fob) inside for me to check myself in - I had been called earlier to ask me to check in as they wanted to go home!! I was having lunch in Cambridge at this point, Check in was after 15:00.

Now leaving the key fob in the apartment for me to collect would have been fine, had I known where the apartment actually was, oh and there is also the rather glaringly obvious issue that they hadn't thought about - the key fob that they had left inside the apartment for me to collect was needed to open the gate and the building boors to be able to get in to the building, so I locked outside! Back on the phone again....

When I finally got in to the apartment, an hour after I had arrived (and rather annoyed at this point) it was actually a lovely place (apart from all the plates and cutlery, etc. all still being dirty and in the dishwasher rather than clean and back in the cupboards as you'd expect). A very nice apartment.

The story continues.... Guess what? When I went to check out, I had exactly the same amount of hassle. There was nobody at the front desk to receive the key fob (as I as instructed to do in the email that I received long after I had checked in), so I again had to call and spend 20+ mins on the phone, just to work out a solution. In the end I just had to leave the fob on the desk and leave (I took a photo too, what with the unexpected £100 security deposit now being at risk)

I feel really sorry for the property owner.
The apartment itself was lovely,warm, comfortable and quiet. But the management company that are handling the people visiting are just awful (those in the building, not the guys on the phone who were actually lovely)

If I were you, I'd chose somewhere else. I'll save you hours and a lot of stress.

Checkin was awful. Your automated check in process doesn't work, and I lost hours with your support trying to sort it. Once in, the water didn't work. The arrival instructions mentioned that the guide to turn it back on would be in the room, but that wasn't the case and I had to work it out myself. Also the soap dispensers had run out. Generally pretty rubbish considering the cost!

Lovely spacious apartment really clean great location

No coffee facilities.
A freezer that doesn’t work
A fridge which barely cools food
Poor WiFi connection to the tv
No sizeable drinking glasses

The remote lift access worked but on exiting onto the 8th floor we were straight into a construction area. Although the gentleman on the phone was very helpful, we had to wait for them to contact the apartment block, go back down to reception and be guided to a different lift to the 8th floor. We finally got into the apartment, approximately 30mins after first arriving, which was frustrating.
The apartment was hot, 26’c-28’c, message sent to say the air conditioning was not working. We were told there was no air conditioning in the building, when we had walked through a few areas with air conditioning on. An engineer said they would come the next day! He did not arrive prior to check out.
In the morning on checking the apartment prior to leaving we found the supply to the air conditioning unit, which was turned off.
Both incidents did take the shine off my birthday celebration stay
On a positive note the apartment was very clean and the security guy who led us to our apartment was very helpful.

The apartment is spacious, bright, comfortable and clean. However, something could be better: the walls were stained, only three chairs but one was broken, washing machine was out of order, no wall clothes rack and few dishes and cutlery. Good position in a quiet neighbourhood, not so far to the centre, very useful parking behind the building and shops nearly.

Beautiful apartment, the location is good base for exploring the area.
The arrival process was frustrating due to the IA/virtual assistant loop and unclear information.

Not very clean apartment. Light bulbs that were out and not replaced when asked, oven hob with lights hanging out, whole place needed repainting, kitchen cupboard doors all misaligned and need maintenance, bed covers smelled, carpets filthy and need replacing, bed mattresses very uncomfortable, general bad experience

House is based down a very narrow one way street. House decorated lovely, beds very comfortable and everything you could possibly need is there is for you.
The biggest downside was the parking - we should have expected this as it is a terraced property. So we booked parking at £15 per day to ensure parking - however this is not explained on booking - this is only an actual residents parking permit so does not guarantee you a space anywhere even if you have paid for it. We were lucky on arrival to be able to park 2 streets away. However on our return the next day we were unable to park anywhere. After speaking to one of the residents they informed us that we could park anywhere locally that was designated a D Zone so we managed to park about a 10 minute walk away.
This was NOT made clear by the agents at all on booking.

WiFi details they sent us on the booking information were incorrect and eventually went through details on the router.

Little shop down the road was very handy.

Last minute Booking of this beautiful 2 bedroom apartment which was clean & spacious, quiet area and has alot of facilities on site.
When booking the instructions to the location were not clear.
There are no signs AT ALL of Boulevard Place although this was shown as the address. Blocks of flats with only one wheel chair access into the estate which you have to walk further up the high to access.
Too many stairs at the front with no ramps.
The location should have been mentioned that it was MODA HOVE CENTRAL which are sign posted clearly.

Excellent service! Everyone so friendly and welcoming. The apartment was spotless, and the beds so comfy. Showers were excellent and everything was such good value. Easy to get into the centre of Birmingham with the excellent tram service. It was lovely to see more of the local area with its lovely reservoir and canals. Highly recommend.

There were far too many automated emails about all aspects of the booking.
The apartment was in a good location, very clean and in a recently built development.
The biggest drawback was the indoor temperature with no air conditioning, small window openings and no fans. I wouldn't stay again