I ordered from Charcoal to Austria and paid around €285 for my items. Shipping was advertised as free, but on delivery I had to pay an additional €141.90 in customs fees and import tax to DHL. Thi... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Charcoal has become my favourite Australian brand. Items are exceptionally good quality and also reasonably priced. Customer service is excellent and my every purchase is shipped the following day. Th... Vis mer
Absolutely 10/10! New favourite online store for my wardrobe essentials. SO unbelievable soft and INCREDIBLE thick material. I ordered 2 dresses which I fell in love with and will definitely be orderi... Vis mer
Absolutely love my purchase!! The bodysuit i got is stunning & I received so many compliments when I wore it. The sales assistants were so friendly & helpful & have consistently been so with every i... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
PO BOX 397, 4014, Brisbane, Australia
- 0451248787
- info@charcoalclothing.com.au
- www.charcoalclothing.com.au
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Aduanas España 126€
Realicé mi pedido a España. He tenido que pagar 126€ de aduanas, ya que no reembolsan el dinero (crean un bono con el importe de la compra) y la pérdida sería mayor.
Very great company fast shipping
Super kind and communicative employees!
Super kind and communicative employees! Also amazing quality items! No piling, and I've worn the pieces at least 10x already.
Charcoal clothing is great quality and…
Charcoal clothing is great quality and big bust approved.
Great items
Great items. Delivery on time. Easy returns
everything was great especially the… quality
everything was great especially the quality but shipping took a little while
Love their clothing
Love their clothing, great quality and affordable!
Exceeds expectations
Everything is accurate description! Super cute. Love everything
Scammers they stole my money
Scammers they stole my money. I ordered more than 200£ worth of clothes and its been 4 months and it never came… when i contacted them several times they told me theyd get back to me and never did..
Like it the pictures
The quality is as it seems on the pictures. You get pretty much what you expect
Really poor customer service, returns, everything!
I’ve ordered from Charcoal Clothing several times in the past and had generally positive experiences, which is why this most recent order (#081114015710718) was such a disappointment.
The quality of the items has taken a noticeable nosedive. The fabrics feel cheap, the construction is poor, and overall the pieces feel nothing like what I’ve received from this brand before. It honestly feels like a completely different company compared to the one I used to recommend.
What’s even more frustrating is the lack of accountability from customer service when concerns about product quality are raised. When loyal customers point out that the quality has clearly declined, the expectation is that a brand will take that feedback seriously and stand behind their products.
I had previously recommended Charcoal Clothing to several friends who are also young professionals looking for something Aritzia-adjacent. After this experience, I can’t confidently recommend them anymore.
There are plenty of other Australian brands out there that actually have their quality and customer experience figured out. Unfortunately, Charcoal Clothing no longer seems to be one of them.
Very disappointing overall.
I've bought from here on multiple…
I've bought from here on multiple occasions. The clothes fit well and the quality is nice.
Great company and fantastic quality
Great company and fantastic quality
Easy and trustworthy!
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