Chamberlain Group Anmeldelser 

I am writing to express my disappointment with the Chamberlain garage door opener that I recently purchased. Despite my initial excitement about the product, I have encountered significant difficulties in getting the myQ and camera features to work with my WiFi.

I have spent hours working with customer service trying to troubleshoot the issue, but unfortunately, the problem persists. The garage door opener is able to detect my WiFi network, but consistently displays an error message stating that the password is incorrect. This is despite the fact that all other devices in my household are able to connect to the WiFi without issue.

I have reached a point of frustration where I am considering abandoning the myQ and camera features altogether, as the time and effort required to troubleshoot the problem outweighs any potential benefits.

In light of this experience, I would strongly advise others against purchasing this garage door opener. The lack of functionality and ongoing technical issues have been a source of significant inconvenience and frustration.

Garage door opener worked fine for the last 2 years. I believe it was the C870T. The app was sketchy and its wifi was crap but it worked usually. Suddenly I was told to update the app and once it was erased there was no update for my phone running droid 10. Garbage company. Luckily there's a 40 dollar work around from the communists in China. Never buying there garbage again.

One star for the garage door and zero stars for the camera. The camera is so hit and miss it’s not even funny. It’ll record nothing and no one, and miss somebody walking right in front of it.
I do not recommend this company or their products.

I purchased the model B4310 with the Smart Gargage Video keypad mid August 2026, I installed it the last week of August 2026. Attempted to connect the MyIQ app...didn't work, wouldn't connect. Called customer support (who spoke broken english...very hard to understand) and reset to factory settings. Tried to connect it...didn't work. So the blame went to Comcast, it's their problem because port 8883 isn't open AND it NEEDS to be on a 2.4GHZ frequency!!...So of course it's NOT Chamberlains fault!! After doing this, my garage door wouldn't open anymore. "That's not my department" he say's I have to transfer you!!! Now I'm transferred to another guy who speaks even WORSE english! He got my garage door to open and close....BUT NOW...I can't use the Video keypad because it relies on the MyIQ app, and I can't use the app because it doesn't connect to the network. Waste of time....Waste of money! This was the WORST customer service experience I've had.

Chamberlain used to be the best, BUT unfortunately they have gone down the same road many other manufacturers have, In an effort to trim costs and increase profits, They have lowered their quality standards. And what really compounds their product quality issues further is that they have also trimmed costs by minimizing staff to provide satisfactory technical or customer support. the staff are incredibly limited in any knowledge of the product line. When you call for support (If you can even get someone) It becomes very obvious that chamberlain hires based on who they can get at the lowest possible cost. I have bought and used Chamberlain for over 40 years . But now i seriously doubt i will be buying from them again .

I recommend you be very careful when ordering from Chamberlin. I ordered a video lock and spare battery, paid via PayPal. 7 days after ordering, Chamberlin called and said Synchrony Bank declined my purchase. When I called Synchrony, I was told the $200 was authorized to Chamberlin. Synchrony informed me to watch my account every day, as Chamberlin can pull the funds at any time. Unfortunately, I have to wait until the authorization expires. I spoke to a human at Chamberlin (which is a struggle in itself), and they stand on their fact that my bank declined the purchase. Very strange business practices.

Not purchase from this company. They have a terrible support group and customer service policies. I purchased two cameras. Before they arrived there was a sale on the cameras. I spoke with customer and asked for a price adjustment. They offer no price adjustments. Their policy is they do not adjust price after the order has been placed under any circumstance. They told me that I could return the items and pay shipping to return and then shipping on the new camera's. Breanna, the supervisor was not at all helpful in trying to solve the issue. Do not by from this company.

The opener I installed with the MyQ app has been nothing but trouble. To be honest, it is junk. The app logs us out on a regular basis and many times tells us that out password is incorrect. This results us to sitting on hold for tech support for 1-2 hours each time. The opener will open the door in the middle of the night for not reason. It will stop working only for tech support to tell me that the sensors are not aligned when they have been all along and nothing touched them. Now Chamberlain sends an email stating that if we do not follow their password protocol they are going to lock us out of our own account. Enough already. I am going back to a Genie. No issues what so ever.

It's just been the worst experience dealing with this garage door set up everything about this has just made me sure that I should have never bought this but I did. It's too late now. Not buying another one. So for everybody else out there do not buy this company. This is terrible. Terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible, terrible company

unquestionably terrible service. got a garage door installed in a new construction bought at home depot. the pad in the garage does not work properly. Intermitant, the timer doesn't work. Called to request customer service the young lady says open the pad then cut 1 foot of wire so we can test it. There is not 1 ft of wire. Her response well then you need to first replace the wire then we will test and send out a replacement pad if necessary. It is no my job as the home owner to test and help them resolve. they do not send a technician to fix it even thought paid for install and it is less that 4 months.

Just purchased the top of the line Chamberlain door opener. Setup was helped by some on-line videos. Reprogrammed 4 remotes with no problem. Purchased an additional Chamberlain universal 2 button remote. Tried all 3 methods outlined in the manual several times each. No success! Called Chamberlain. Refused to replaced the defective remote.

I’ll start by saying I was shocked by the lack of customer service from this company. I have had bad experiences with customer service before but this one was unexpected. I ordered a MyQ Smart Garage Door Opener on the 21st of July. I paid extra for Fed Ex overnight delivery. It shipped on the 22nd so should have arrived on the 23rd. Now if it was simply late and didn’t get here in time still no big deal. I figured I’d just call customer service and get the money back that I paid for overnight which I think is fair. Here’s the thing, today is the 27th and the package no longer updates. It’s apparently lost or just stuck in Memphis TN. Again I figured ok no big deal. I’ll call customer service, have them refund my shipping and just send me out another one. Inconvenient but not the end of the world. So I call and I am told yes we see your package appears to be missing. Here are your options. Call Fed Ex and deal with it yourself. (No I’m not doing this. I don’t have time. This is something Chamberlain should deal with not the customer), next option is you buy it again and we’ll send it out right away (of course I’m not going to pay twice for one order this is absurd). So I politely told the customer service rep I’ll tell you what. Just cancel my order and refund my money. She refused to do that. So they won’t contact fed ex to figure out why their shipper hasn’t delivered what I paid for, they won’t cancel my order and refund my money. And they won’t send me out another order without me paying again. I mean this is craziness. I will never order a single thing from this business if I can’t trust them. They are more than ok with simply taking my money for a product they didn’t deliver.

I just installed a Chamberlain b2310 belt-drive garage door opener for $269. Nowhere in the packaging or on the box does it say that it is not compatible with ANY accessory other than what Chamberlain sells. Not universal keypads or remotes, or even the Homelink in my truck. Nothing. That is some crap. Because you don't realize any of that until after it is installed. So Chamberlain has you on the hook for another $80 - $100 to buy only their accessories. I will never buy another Chamberlain product.

I’ve had a Chamberlain Garage Door Opener for about 11 years it works great!
Somehow MyQ Garage Door Opener became disconnected from the opener so I had to use the clicker This happened like in December and I’ve been trying to troubleshoot to reconnect for months on my own because I never even thought I’d get any help from Chamberlain after all these years having the opener. Yesterday after troubleshooting again I called the number they offered for Chat or phone and someone answered within 5 minutes. They took their time and walked me through the process of reconnecting my Opener with the MyQ app.. In less than 15 minutes I was all set up. I was so pleasantly surprised I had to write this review. They really are reliable, I needed help and they answered immediately and resolved my issue quickly. I applaud them and highly recommend the company. Thank you!

I have smart garage opener with myQ app and subscription. Sporadically, the camera stops working, or not recording, or the remore opener is not working, or other problems. Most of them stem from the software. It might be expectable to have such problems once in a while. However, the customer support is horrible. I have spent many hours on the phone talking to different myQ technicians. They try this or that, plug-unplug, device reset, erase-add, etc. When they see that the camera is still not working they simply drop off the call. Everything has to start again with the new technician: try this, try that, go to the garage, come back, plug-unplug... The problem with the camera persissts and I do not see how it can be resolved. Unless some person comes and resolves the problem on site. But, they do not have this option!!! I cannot recommend this company.

I purchased a basic MyQ plan only to find it doesn't record motion when the door is open, only the door opening and closing . They even show a picture of a person with a dog in the explanation. VERY MISLEADING. The AI support is worthless. Now I'm trying to get a refund.

My Q is a scam. Doesn't connect. Zero help from company. Better off opening the door manually than trust this garbage.

I received an offer directly from MyQ for a video keypad. I decided I didn't need it and tried to find out how to return it. I paid $5 shipping charge when I bought it. When I finally reached someone about returning it, it was a time consuming process. But I got a returtn number, but I had to figure out the best way to return. The cheapest was $17.95 vis USPS. So I'm out$22.95 for a $$60 purchase. Had I ordered from Lowes I could have returned for a full refund. Lesson learned. I will never order from them again.

Terrible craftsmanship, terrible customer service, a total waste of money and time. If you buy their products (especially MyQ) and you have issues, it will be an unending convoluted mess to reach someone for help... and they don't really care! The customer service number goes to India, its impossible to reach them after listening too numerous ads to buy other things. If by chance you do reach someone, you are so mad and frustrated that you don't want to talk to someone who can't speak English in India! This is a very bad company who cares nothing for their customers. With their doorbell, after attaching it, you start getting notices via the app to recharge the battery even though it is wired; then when the battery dies, you are forced to remove it (not easy task), recharge it, and then re-install. If it is wired, why the battery????
Stay away from Chamberlain! Save yourself time and money!

I ordered a garage keypad over 1-month ago and received an email confirmation stating delivery would be 2-3 business days, which placed delivery actually about 10-days later due to Christmas. I have never received the keypad nor has customer service contacted me. I continue to check the status online, which is frustrating as it hasn’t processed yet. I’ve tried the A1 auto idiot and it said I need to call customer service. I’ve called customer service and get stuck in this terminal loop where it cites I need to wait 2-minutes, another 2-minutes, another 2-minutes. I won’t buy a replacement system from this firm as they obviously have zero customer support. I can’t wrap my head around not receiving a courtesy email, text or call providing me the actual reason my order hasn’t processed. I guess it’s time to purchase a knock-off, which is 1/4 the price.