CEL.ro Anmeldelser 

With more than 15 orders and more than 14000 Ron spends it's a good site.

Scammers. Total lack of customer support. The most thieving and deceptive Romanian online store.

My experience was very good with CEL.ro More then 5 orders with home delivery.

Made an acquisition and received a broken monitor. When I asked for return they started with their policy and refused return. Now I have a broken monitor (and it's body is intact, has no sign of being hit anywhere) and 1000 euros less in my pocket. Just stay away from this store. They are thieves.

Worst online shop ever. They sell second-hand products as being new, do not respect the laws regarding product and money return.
Stay away!

Bad products. They do not respect the laws regarding the product return or warranty. Stay away!!!

Mi-a fost anulata comanda fara nici o instiintare!

arguably one of my worst online shopping experiences.
ordered an electric scooter, tempted by the price.
long story short - they misprepared my order, had it shipped in 2 consecutive tranches, tried to blame it on the courier and the helpdesk operator took my complaint personally (literally) and said she is not responsible for my order.
Stay away from CEL.RO

Terrible services. Sent a laptop back that had broken down as it was covered by warranty, they refuse to fix it, sent it back and forth several times to the courier. Eventually, they decided to honor the warranty (lucky me) and by the time it got back to me, the laptop was cracked and scratched on all sides. The company blamed it on the courrier, and vice-versa. Never buy anything from here no matter how tempting it may seem.

Awful experience as a client. I bought a kindle though on online order but picked it up myself from their showroom. Wanted to return it and buy a more expensive one. An wonderful agent from the call center tells me I can not - as it is not considered an online order if I pick it up myself from the showroom (amazing!).

My promise to cel.ro is : I will never buy anything again - if you so stupid to reject better sell.

Cel mai prost site din România. Nu vrea sa iti returneze banii si nici nu iti schimba produsele care au venit stricate din fabrica. Varul meu sta cu placa video in service de 2 săptămâni si nimeni nu vrea sa vorbească cu el. NU CUMPARATI!!!

Am trimis in service la ei 3 produse care se aflau in garantie si am fost rambursat pentru unul din ele, pentru celelalte 2 au negat ca le-au primit! Niste hoti! De evitat!

It's one of the worst companies on the market. I have bought a product from their site with my account and had it delivered to my fiancee, so they issued the invoice in her name.
When I needed the warranty, I raised the service request in her name from the same account and they told me they can offer the warranty only to the initial buyer and then just closed the request.
Absolutely horrible customer service and they will try anything not to provide the warranty. Avoid it.
You can't even call them to discuss with them and their complaints department don't even answer.

Bad products. They do not respect the laws regarding the product return or warranty. Stay away!!!

More than a month after sending back a TV I had bought from them, that arrived broken, I still haven't received my money back. They have stopped answering my emails and, conveniently enough, the department that deals with complaints, does not have a phone number. You can only contact them via form which they can easily ignore.
I have bought items form other romanian online retailers and I have never had such a horrible experience.

I think most of the negative reviews are paid by the competition, my experience was very good with CEL, both when i picked up the items personally from their showroom and when i received them by courier the products were sealed as they were from the manufacturer so 5 stars

After I ordered from them and the motherboard was DOA they now keep my money locked without the possibility to use them at all, worst experience ever, I hope the store will close and they will bankrupt because is not normal to force a customer to buy from you forever, especially after you treat them as garbage in the store

Their whole business model is a scam. It's hard to understand how they still survive with such poor practices. Oh wait, they operate in Romania, where everything is possible

Eu am comandat o masina de paine de la domo.ro nestiind ca de fapt in spate e cel.ro, a venit acasa, coletul nu prezenta urme de zgariere,lovire, cand am deschis coletul, am observat ca masina de paine era indoita pe lateral, am completat cererea de retur si mi s-a zis ca nu au ce sa imi faca daca am semnat a curier de primire.Pe scurt, nu stiam ca domo.ro e de fapt cel.ro si dupa ce m-am documentat despre inselatoriile pe care le fac cei de la cel.ro mi-am dat seama ca si eu sunt unul dintre cei pacaliti si cel.ro se ocupa cu asta.Concluzie:nu cumparati de pe cel.ro sau domo.ro, nu veti beneficia de garantie si nu va vor da banii inapoi sau inlocui produsele!

Avoid at all costs!

Long story short: Sent the phone during the warranty with a problem, they've broken something else on it and refused to repair it.

Bought a phone from CEL.ro that got its lock button broken a few days before the warranty expired. I've also mentioned another problem which they completely ignored (excessive heat when watching videos).
Got the phone with the lock button fixed but unable to connect to the mobile network (not just the internet, the whole mobile network). Since the repair took longer than than the remaining warranty they refused to repair what they've broken claiming the phone is out of warranty now.

Garbage customer service!