Casketemporium Anmeldelser 

Purchasing a casket for my mother was one of the hardest things I have ever had to do. The last thing my family needed during such a painful time was to deal with a late delivery and a damaged product. The casket I purchased from Casket Emporium through Walmart arrived days late, not showing up until the day of my mother's viewing. When it finally arrived, the paint was scratched off in multiple places, with patches of missing paint. This was completely unacceptable, especially for something so important. I was told by Joe that I would receive a refund, but it has been almost a year, and I still have not received it. I am extremely disappointed that a promise was made and has not been honored. This was not just an ordinary purchase. It was my mother's casket, and our family deserved better during an already heartbreaking time. Having to deal with these issues on top of losing my mother was upsetting and added unnecessary stress to an already difficult experience. Mistakes can happen, but how a company handles them matters. Failing to deliver on time, providing a damaged product, and then not following through on a promised refund is unacceptable business practice. I hope the Better Business Bureau can help bring attention to this matter so that it can finally be resolved. I am asking for the refund I was promised and for Casket Emporium to take accountability for how this situation was handled. No family should have to experience this while saying goodbye to someone they love.

Casketemporium (owner Joe) is definitely the best company to deal with in this difficult time. The service is excellent! Joe treats his clients like close relatives.

I had a great experience with Casket Emporium/the owner. The casket that I had my heart set on would not have arrived on time-he was very honest about whether he thought it would arrive on time instead of trying to sell me something during a very vulnerable time in my life which, to me, says a lot about him (mind you their shipping time frame is very reasonable- I believe I needed it in like 36 hours from out of state if I recall so I didnt give him much time to be honest). I was starting to feel disappointed/overwhelmed by the general process when a loved one passes and he began asking me the things that I liked about that one that would not arrive and he came up with an option that combined the things that I loved about that one with one that would arrive on time. We ended up doing embroidery, that I didnt even realize was an option, that I absolutely loved and felt very personal to our loved one. Most importantly, everything arrived on time and as described. The casket and embroidery were exactly what we ordered and came out beautiful. Thank you for listening and coming up with something that I felt very happy and comfortable with in a short time frame

Casketemporium handled a sensitive purchase with professionalism and care. The selection was thoughtful, and the process felt respectful and straightforward. It's a service you can trust during difficult times.

Joe went above and beyond and making purchasing a casket for my mother as pain-free as it could’ve been. I had wanted a design and lettering on the top. When I first saw the first draft, it wasn’t exactly what I had envisioned. Joe listened to what changes I would like. And said he had it. Because of time, I had to trust him. I was blown away, it was perfect. I would not hesitate in using or recommending Casket Emporium in the future.

I have handled funeral arrangements for several people in my life and learned new things each time. I just made arrangements for my cousin that lives a couple hours away. For the first time I ordered the casket online instead of going with what was offered at the funeral home. It saved the family well over 50% of the funeral home price. The casket was solid cherry and it was beautiful. Delivered when they told me it would be and at no extra charge. Several of the FH attendants told me they thought it was gorgeous, one said the same casket there would have cost us $7000.00. So glad I ordered from Casketemporium! The only reason I gave it 4 instead of a 5 was because I worried it would not arrive in time. I am a worrier!

My husband's casket was so beautiful .All of the guests who were also prior military, was impressed,and would love to have their casket professional made like my husband's was. Thank you 😊

Fantastic service from the first call to the delivery. My mother’s casket was just perfect. The service we received here was stellar. When we stated telling everyone we bought a casket online, they couldn’t believe it. When we also stated we received the casket next day, again startled. Highly Highly recommend working with Joe and Casket Emporium.

Losing two parents so close together is difficult but Joe made the process of picking out caskets so easy. He was very responsive, did so much to make sure we were taken care of and the funeral home said they were the best caskets they had seen. I highly recommend them.

My experience with Casket emporium was absolutely GREAT! If I could give them ten stars, I would. From day one, Joe (the owner himself) reached out to me after my online inquiry of an oversized casket for my father -who passed away in a different state. I was floored by the customer service, and follow-up til the day of the actual delivery. Of course, I was initially nervous to order a casket online. However, after I read the reviews and spoke with Joe- I was at ease. The casket was beautiful and of high quality; and the delivery was on time making their service and my experience over the top! Thank you Joe and your staff at Casket emporium.

I have the utmost appreciation and gratitude to Joe for his assistance during my time of need in the passing of my brother. Joe helped me immediately in selecting and processing the full order and as promised, the casket was delivered on the date promised. Emporium caskets are professional, trustworthy and most importantly care about their customers. Thank you!

Joe helped us every step of the way. Never having gone through the process of planning a funeral we were a little hesitant to buy a casket online. After dealing with a funeral home we were shocked at the prices we were asked to pay for a lessor casket than the one that we got through casket emporium. We were extremely pleased with the service provided by Joe. You can be confident buying from casket emporium. Quick delivery and quality product.

My mother died and I knew the funeral costs would be high, but was still shocked by the casket prices charged by the funeral home. A quick online search convinced me I should at least consider having a casket delivered.

I can’t say enough good things about Joe and the Casket Emporium. He was responsive, kind, and helped me find the right casket for my mom. He knows the games these funeral directors play, trying to make you doubt the quality of a casket you can have delivered - and he patiently answered all my questions and put my mind at ease. He personally inspected the casket and his team hand delivered it to MA - on time, and as promised.

The casket was solid mahogany and arrived in perfect condition. Even the funeral director commented to me how nice the casket was. It was beautiful.

I am glad I took the leap of faith and ordered from Joe. He was incredibly helpful and reassuring, and at the end of the day, I am glad to write this review because it can be hard to trust online reviews sometimes especially if they’re all positive. Well, I can now see why all of the reviews are positive for this company!! I will be telling my friends and honestly cannot recommend Casket Emporium highly enough. They are providing quality caskets, made in the US, at reasonable prices (the casket my mom is buried in is likely 20% the cost of a comparable casket from the funeral home).

Spoke to Joe, he was polite, professional and sympathetic. He handled everything quickly and ACCURATELY. The cost of the casket was great. It arrived ON TIME and was absolutely beautiful. Exceeded my expectations. Highly recommend. Thank you. TB

Extremely easy and helpful staff. The same sales person Joe helped me through the whole process which was easy and respectful. Don’t buy from the funeral home as similar caskets were up to four times more in price and of less quality. The casket was high quality and something we all felt honored to place our loved one in. I will tell friends and family about casket emporium as they aren’t our to price gauge during a time of grief. Trust them they will take care of you.

The casket was absolutely beautiful. There are so many things while making funeral arrangements that are difficult and complicated but this wasn't. They were so kind and professional and definitely helped with funeral costs

Joe was very helpful in making sure we got the right casket and also making sure it got delivered on time for my dad’s service. Thank you Joe!

Losing a loved one is the most painful and emotionally draining situations. I'm on the opposite side of the country in California and happened to somehow find this place, I called and had the good fortune of speaking with Joe. I was in need of a personalized item and Joe made it happen, it is unlike any other feeling to get the help we needed at that moment without any hesitation and with an amazing attitude. Thank you Joe from the bottom of our hearts, the quality of the item is amazing but the empathy and compassion you demonstrated was top tier.

What a great experience! The customer service was top notch!!! Joe was so professional and patient during this difficult time for my family and I. The shipping was fast and the Casket was BEAUTIFUL! At the last minute we chose to engrave the inside and he did it beautifully with no problem. Thank you so much Joe for making this experience so easy and refreshing.

Absolutely amazing customer service. The casket we ordered is beautiful. I 100000% recommend this company. Joe made everything very easy for me and my family. Thanks Joe!