Carphonewarehouse Anmeldelser 

Used them before and they were good but now out of nowhere they keep calling me trying to sell to me. Not happy

I have been getting calls from these people for a few years now, every time I asked to be removed from their database, the last person who called me hung up on me as I was asking to be removed from the database.

Unwanted sales calls, aggressive sales person, number appears to be Lanark and Armagh

Stop phoning me up you clowns - I have never been in your shop or given you my details - I get at least three calls a day from your foreign sales team - make it stop you clowns

last one 0113 number

Great experience with the guys in store. Thanks Jay!

Absolutely terrible experience. Lost my delivery and are impossible to contact.

If I Would give no stars I would! Useless company and useless workers!

I took out a phone contract last October 2021, the device was faulty, returned to store for the manager to say I have to pay to fix it? Knowing this was not correct, I contacted Samsung and Citizens advice who both informed me that Carphone warehouse would be in breach of contract and consumer law. I returned to store with this information and the manager then agreed. Again wasting my time, after everything I got fed up and requested the whole thing get cancelled and the device handed back in (In my cooling of period stated in my contract) They had "IT issues" and it had to returned in a weird way that is no traditional.

Forward a month later and I get a bill from ID mobile, I rang ID and they stated that the contract was not cancelled down and as far as they knew nothing was wrong. I contacted customer service who then said I had to go to store then the store said they couldn't do anything and told me to call customer service. This back and forth actions went on for months!

I then get a debt collection letter as I haven't been paying my bill (Oh for a device I don't have!). Rang ID and they said Carphone needs to sort this out ASAP. The store manager advised the only way I would probably be taken seriously is if I write a complaint of social media! This statement shocked and angered me!

It then took my threatening legal action when the managers over the phone finally listened (Jan this year). I was told to request an early termination fee from ID mobile. This process took ages as ID mobile were also just as useless as Carphone warehouse. Finally obtained this and sent it numerous times to Carphone warehouse. During this process I was also wasting hours of my life on my rare days off to talk to people forever chasing you're mess up.

To now I am still being messed around I now have my credit score affected. It has gone from 968 to 708! Down 260 points. I was meant to put my house on the market in January and guess what I couldn't, the house we loved we lost! I can't get a different credit card, I can't get anything finance if I wanted to! This has affected my borrowing amount for our mortgage and interest rates in everything! I cant even remortgage. And I am on a variable mortgage because were about to try and move but now stuck because of Carphone warehouse. We are hemorrhaging money because of this! We wabnted to try fr a family but can't because of this! I cry every week, I am soo stressed and am sick, I am an ITU nurse and I don't need this. The useless lady on the phone yesterday pulled it round on me and basically blamed me! I've made a formal complaint because I was ill informed prior. Carphone has literally put my and my husbands lives on hold and I will not let you get away with it.

I am sharing my story on here to show people how Carphone warehouse do not help and do not care. This situation is still not sorted.

I have pre-ordered on the 8th of the April the Xiaomi 12 PRO Purple with a smart watch free.The delivery day was the 20th of April .I have contacted them 3 times and they told me that was out of stock and they don't know when they will deliver to me !!!! I have prepaid it £1049 !!!! Today the 5th of May they told that I can change the colour and they will deliver to me on the 12th of May !!!!!! I have accepted it and before I finish my phone call I asked them about the smart watch and they told me that there is not an offer about a smart watch free in my order 😜!!!!! Stay away from them .If I have pre-ordered in Xiaomi s web site now I will have my phone and my smart watch free .Away away away

Shocking service, lied to repeatedly by the customer care staff and have just had to cancel the order, cannot believe a company of this size goes out of its way to mislead and lie, staggering.

I recently upgraded my phone and changed network provider . The assistant in the Grimsby ( curry’s branch ) was so professional and helpful with this . Smooth and hassle free and can’t wait to receive my new phone . Amazing service all round .

So incredible disappointed. Sent my perfect condition phone in for trade in, but now they claim it's so damaged it's worth less 1/3 of the price they orginally offered. I've asked for photographic proof but they ignored my whole email and said they are sending it back. Now i can't help hold of any of the customer service team. Why do i feel like i'm never getting my money or my phone back?

Worst mistake i've ever made. Please don't make the same mistake.

Received a sales call from them, to which I said politely that I am not interested. The person then responded "okay, go away" and hung up. Appalling mannerism from someone who is supposed to be in sales.

Just had the pleasure of a random sales call from Carphone Warehouse. The random caller called me a liar, and told me to go f*** myself. A delightful experience as ever with Carphone Warehouse. How are this company even still in business.
I genuinely would rather pay more for a phone than use these muppets!

Disgusting company. Very happy with my new phone, however, only decided to purchase the new Pixel 6, because of the Trade in option. Traded in my Google pixel 2, which was in good working order and was quoted 50 quid for it on the deal. Only received 10 quid, with no rationale or explanation as to why. Cannot get through on the phone, pointless emails from them saying someone will respond in 3-5 days, which never happens. I could.have sold my phone privately for what it was actually worth. AVOID AVOID AVOID

They called me - spoke at speed about a new phone deal which i decided to accept. No confirmation email or text received. Network then confirms my order with a price £25 more per month than we agreed. Tried following-up with Carphone Warehouse which turned into a tortuous farce - long waits, a customer service number which automatically hangs up on, one time they put me through to Customer Service of a sister company who couldn't help and one time one of the staff just said they were aware of a lot of scams.

Beware of their trade in scheme!

Was promised £210 when I traded in my Samsung Galaxy S20, however I was very disappointed to find out that they are now only valuing the phone at £40. To my knowledge it was a perfect phone, however they're saying it has "screen burn", I couldn't see this when I traded it in? They're even saying it's impossible to see themselves!

As a loyal carphone warehouse customer I'm very disappointed to say the least and won't be using their trade in scheme again.

Great service from Jay & Chloe today getting a new phone contract for work

I will give 1star for the internal process of this company.
I order 1 1/2 month ago a motorola edge 20 wich came out with a fitbit. I can claim the fitbit through the Motorola webside but I need to have an invoice for my purchese in order for Motorola to send me the watch. The only think that I received on me purchase is a order number which obviously does not show what I bought.
I am asking for an invoice from the costomer service since yesterday and still haven'tgot it! Actually, yesteday It was the last day that I could have claimed the fitbit and the team is unable to give me the invoice sooner than 24 hours.
Well, I just lost my deadline!
The invoice is something that should be provided on the first place. Also, when you claim the invoice, it should not take 48 hours to email it, not necessary for such hazzle.
Obviouspy, the teams are not able to communicate with each other. I askedtospeak with amanager as well and guess what, there is no way to connect with the manager. This is absurt for a company that supports the technology so much!

The phone and contract I ordered was 2 weeks late due to stock issues. When I finally got the phone and set it up, the coverage on the mobile network idmobile was no good around my area, so after a weekend of using the phone, I changed my mind and decided to return the phone under the 14day change your mind guarantee!

When calling up to return the mobile phone&contract no one knew what to do with regards to sending back the phone! I was passed from carphone warehouse to currys and vice versa. I was hung up on and given false information several times! Given phone numbers that were no good. I actually felt alarmed and distressed in the fact I could not return the phone and not one of your staff knew what to do! So instead of resolving the problem, they just passed it on or just downright lied, anything to get me off the call.

In the end I went into the store at Currys Durham where even the carphone warehouse representative was unable to help. His attitude was kind of like tough, its all online, I cant do anything!! It's your problem not mine......I left the store not knowing what to do!?

I went back in and I asked to speak to a manager. The floor supervisor told me the manager was in a meeting and referred me to a knowhow currys tech. I explained the situation and she herself called carphone warehouse!! She was on the phone for 45mins getting the same run around I did when I called, getting hung up on, passed from department to department even though she was an employee!! In the end to return my phone/sim card, I had to pay to get it sent tracked via royal mail after finally getting an address to send it to! I thanked her as she was the only member of staff I spoke to with any competence!

Over the years I've spent thousands of pounds at Currys/PC World/carphone warehouse on laptops, kitchen appliances, vacuum cleaners, phones etc.
After this I will never use your company again as the trust and confidence I once had in your staff and customer service is gone!!

Ordered a phone from CarphoneWarehouse for over £600. Delivery date was the next day. Only after payment was completed did they change the delivery date to three weeks time.

On top of this they do not offer any facility to cancel on the website and you have to contact them separately.