Carpet Baggers Carpet One Floor & Home Anmeldelser 105

TrustScore 2 av 5

2,0

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

If I could give no stars I would. I purchased what they promised was 100% waterproof flooring. They talked me into the best laminate I could get. They told me 100% waterproof with a warra... Vis mer

Vurdert til 2 av 5 stjerner

Disappointed with installation. Crew used my wet-vac to clean up and broke one of the attachments. Didn’t tell me; just left it on the table for me to find. They didn’t even do a good job on the clean... Vis mer

Selskapet har svart

Vurdert til 3 av 5 stjerner

Sales experience started off great but turned high pressure. Expected some floor prep as part of the installation but the team didn't do any, which is apparent in some very soft spots. When I reache... Vis mer

Selskapet har svart

Vurdert til 2 av 5 stjerner

You all are great at selling and the installer was very knowledgeable and experienced. It's the MOST important part of the experience though in which Carpetbaggers fails. COMMUNICATION. Thinking it's... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Gulvlegger
  2. Altmuligmann

Skrevet av virksomheten

Carpet Baggers- Your Charleston Carpet & Flooring Store! As part of the community since 1992, Carpet Baggers has been serving the Charleston, SC and surrounding areas with a simple philosophy. We care! We live here, we work here and we support our community. We want a relationship with you, not for just this time, but also the next time and the time after that. You won’t find any sales gimmicks or tricks at Carpet Baggers. It is simple to shop for the flooring you need. Not sure what is right for your lifestyle and decor? No problem. Our sales staff has over 200 years combined floorcovering experience. We pride ourselves in continuing our education: from design seminars, product training, installation techniques…to the latest innovations, we are constantly looking for ways to serve you!


Kontaktopplysninger

2,0

Under middels

TrustScore 2 av 5

105 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Vurdert til 1 av 5 stjerner

If I could give no stars I would.

If I could give no stars I would.
I purchased what they promised was 100% waterproof flooring. They talked me into the best laminate I could get. They told me 100% waterproof with a warranty.
1 year later, flooring is peeling, has nails from subfloor popping through.
It took two years for them to even come out to check it. There excuse was always COVID.
to make a long story short, they did not honor warranty.
This is huge as we did kitchen living and dining area.
Furthermore, all the thresholds are coming undone. Come to find out they only glued them down.
Well, after two years of going back and forth, a rep from the company came out to check it. He finally acknowledge there was a problem, Then never heard from him again. about 6 months later after tons of calls and messages Carpet baggers called me back and said company is sending out someone else to check it out.
He stated I was the floor too much and the water is the problem.
I wash once a day, and it is waterPROOF.
He said sorry, this is not our problem.
when I spoke with Carpet Baggers, they said they are no longer working with this distributor.
I took, many pictures from the first year, Marked all the spots where is was tearing. They took no responsibility.
Never again.

1. september 2022
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Justin Taylor made my experience very…

Justin Taylor made my experience very positive during a stressful time. I had many requests like specific wood to match existing and the install had to be the day before my movers came due to a pushed out closing date. He made it happen! I highly recommend Carpet Baggers for the quality of product and excellent service.

26. juli 2018
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Svar fra Carpet Baggers Carpet One Floor & Home

Hi Paige, Thanks for taking the time to leave a review. We are glad to hear that we were able to help you find the perfect flooring. We will pass your kind words on to Justin and the team. Thanks again!

Vurdert til 5 av 5 stjerner

So impressed with the quality of the…

So impressed with the quality of the work and craftsmanship.Glenn was terrific and everything was seamless.

28. juni 2018
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Hi Rose, Thank you for taking the time to leave this review. We are always happy to hear about our customers' great experiences.

Vurdert til 5 av 5 stjerner

So impressed with this company

So impressed with this company! We had to have all of our flooring replaced due to a flood. Katie S. made the process SO easy for us. She was extremely knowledgeable when it came to every aspect of the job. We couldn't have asked for more!

20. juni 2018
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Lindsey, thanks so much for taking the time to leave us a review, we really appreciate it! We're glad to hear that Katie made the process so easy for you, and we hope you enjoy your new flooring for many years to come. Thank you again.

Vurdert til 5 av 5 stjerner

Nice Job!

Carpetbaggers installed flooring and a subway tile backsplash at our home. They had great products and wonderful installers. I would recommend them highly.

20. juni 2018
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Thanks for the recommendation and 5-star review, Ralph! We hope you enjoy your new flooring and backsplash for many years to come. Thank you again.

Vurdert til 5 av 5 stjerner

Excellent company to work with

Excellent company to work with, very professional , great prices and quality products!

8. juni 2018
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Thanks for the kind words, Teresa!

Vurdert til 4 av 5 stjerner

Well done job in a timely manner but....

Well done job in a timely manner and for a fare price. Docked one star because of damages done to baseboards (hallway, living room and bedroom) which were not repaired or scuff marks on white baseboards which were not painted over. Also, one big, fat dirty handprint on a wall which was not there prior to their doing the work. The apartment was empty, they got the key and did the work entirely unsupervised by us. Whether a Carpet Baggers supervisor or the sales person went behind to review workmanship, I do not know. We received no call as to the fact that they needed to repair/replace parts of baseboards or the need for paint, which we could have directed them to extra paint. Still willing to use them again, but will be more diligent on our end to ensure they repair/paint or clean up after themselves.

2. juni 2018
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Thank you for taking the time to leave us a review, we really appreciate it. We're glad to hear you were happy with the job and that it was completed in a timely manner and at a fair price. We will also use this feedback in the future to improve the experience for all of our customers. Thank you again.

Vurdert til 5 av 5 stjerner

We had a great experience

We had a great experience with Glenn and Carpetbaggers. How often do you get a great product installed beautifully and on time?
The new floor is exactly what we wanted in our new beach home.
We even had awesome follow up and personal attention from Glenn Orr.
We heard good reports about Carpetbaggers and were not disappointed.

30. mai 2018
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Thanks for taking the time to leave us a review, Rob. We're so glad to hear you had a great experience with us from start to finish. We hope you enjoy your new floors for many years to come. Thanks again.

Vurdert til 5 av 5 stjerner

Carpet Baggers were great to work with

Carpet Baggers were great to work with. They did what they promised in the time frame agreed to and came back for final touches when asked. Selection in the store is excellent and sales associates are knowledgeable.

29. mai 2018
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Thanks for the kind words, Sarah. We're so glad to hear you had a great experience with our team, and we hope you enjoy your new installation for many years to come. Thanks again.

Vurdert til 5 av 5 stjerner

Overall

Overall, a great experience. I was very particular about the layout of my LVT and CB was happy to oblige, even when it meant taking up several tiles to replace them. We had all the upstairs carpet removed and replaced with LVT. Downstairs, we had cheap laminate replaced with LVT in 3 rooms and are loving the new feel and look! Justin was a pleasure to work with and his installation team worked hard and long hours. Would recommend CB to anyone!

16. mai 2018
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Hello Darcy, we're so glad to hear you had a great experience with our team. We hope you enjoy your new LVT floors for many years to come. Thank you for the wonderful recommendation as well!

Vurdert til 5 av 5 stjerner

Highly Recommend!

I am very satisfied with my experience with Carpet Baggers! From sales to installation, the entire process was top notch. Their salespeople are very knowledgeable about the products they offer and I wasn't pressured to buy something I didn't want or could not afford. Installation was fast and clean with exceptional attention to detail. I highly recommend Carpet Baggers for your flooring needs!

15. mai 2018
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Hello Brandy, we're so glad to hear you had a great experience from start to finish with our team. We also really appreciate the 5-star review and the wonderful recommendation. We hope you enjoy your new installation for many years to come. Thank you!

Vurdert til 5 av 5 stjerner

Love our new floor and the service we…

Love our new floor and the service we received. David Dunning made sure we were satisfied with the entire process! Will definitely use Carpet Baggers for all my flooring needs.

27. april 2018
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Hello Debra, thanks for the kind words! We are so glad to hear you had a great experience with David. Looking forward to working with you again on your next project.

Vurdert til 5 av 5 stjerner

I was impressed with the workers and…

I was impressed with the workers and the material used. Thank you for doing this for me

11. april 2018
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Hello Anne, we're so glad to hear you were impressed with our workers and materials, and we hope you enjoy it for many years to come! Thank you.

Vurdert til 5 av 5 stjerner

Anthony @ Carpet Baggers ROCKS!

Anthony @ Carpet Baggers ROCKS!
Anthony took care of us as we were unsure of the type of flooring that we needed with our 3 dogs. He helped us find a beautiful vinyl plank that looks just like hardwood, only it will stand up to our dogs. The installers were the best I have ever dealt with. They came early, worked all day, cleaned up behind themselves each day, and finished earlier than expected. If you need flooring - you need to come to Carpet Baggers!!!!

9. april 2018
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Hello Cal, thanks for the wonderful review! We're SO glad to hear you had a great experience with Andrew while choosing your new flooring. We really hope you enjoy it for many years to come.

Vurdert til 5 av 5 stjerner

We had a wonderful experience with…

We had a wonderful experience with Carpet Baggers. Justin was very helpful in the initial estimate phase and in helping us pick out the right carpet for our needs. The installers did a great job putting the carpet in-- and finished in one day for a pretty large order. We are thrilled with the way our carpet looks and with the service we received from start to finish. We would definitely recommend them to others!

4. april 2018
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Hello Betsay, we're so glad to hear you had a wonderful experience with our team from start to finish. We hope you enjoy your new carpeting for many years to come.

Vurdert til 2 av 5 stjerner

You all are great at selling and the…

You all are great at selling and the installer was very knowledgeable and experienced. It's the MOST important part of the experience though in which Carpetbaggers fails. COMMUNICATION. Thinking it's okay to not communicate with customers about when work is going to be accomplished, how long it will take, and to tell us that you're doing us a favor by installing the work days after it was scheduled, obviously means the work is not being correctly managed/scheduled on the administrative side. For me to have to be calling time after time to find out when someone is coming to my house is an unacceptable way to do business and you should have some kind of performance/process review to mange this better. It's great that you're busy with lots of orders, but how you treat me, is about ME, the customer paying. So you won't be getting repeat business from us.

3. april 2018
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Dear Mrs Russo, i am Dean Kelly-the founder and President of Carpet Baggers Carpet One. I just got your review, and have checked into the background, (from our perspective), regarding your job. Sadly, i am going to have to agree with your review. WE FAILED YOU!
For that i am very sorry!! There were some circumstances on your job that were not cut and dry, or an easy installation. However, things do come up in construction. Things are not always what you think they are, or what you were told they would be. BUT when things don't go as they should YOU MUST COMMUNICATE that with your customer and WE FAILED HORRIBLY WITH OUR COMMUNICATION WITH YOU!! BEING BUSY, OR HAVING ISSUES WITH CONSTRUCTION ITEMS IS NO EXCUSE!!! THOSE THINGS HAPPEN, IT"S HOW YOU HANDLE THOSE THINGS AND HOW YOU COMMUNICATE that makes for a Pleasant, or Unpleasant Experience. I truly wish that every single job we did went 100% Perfect without any issue! I totally get that you don't care if we make the majority happy because we didn't make you happy. Again, for that, i am sorry! This is humbling, and this will be shared with the entire company in hopes of making us all better. Thank you for your comments!

Vurdert til 5 av 5 stjerner

New wood floors

Great experience! Glen is awesome!

2. april 2018
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Hello Becky, we're so glad to hear you had a great experience with Glen! We also hope you enjoy your new wood floors for many years to come.

Vurdert til 5 av 5 stjerner

I will always use them!

I will always use them!! Everything about this business is high quality!!! And they are so easy to work with!!

26. mars 2018
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Hello Beverly, thanks for the kind words! We are so glad to hear you had a great experience with us. Looking forward to working with you again on your next project.

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