Cargus Anmeldelser 

The worst possible courier services, non-existent communication, no answers to all complaints, communicated deadlines that are never met. This company is basically a big scam. I do not recommend it in any way

The worst. Their do not deliver, saying the destination is wrong or that I was not at the home address.
Disgusting. Avoid.

Am comandat un pachet din Olanda. Cand a ajuns in centrul de sortare Cargus am primit mail sa ma anunte. Aveau optiunea de a fi trimis la un cargus Ship and Go si am ales aceasta optiune. Am primit confirmare pe email ca va fi trimis acolo. A doua zi ma suna curierul si ma intreaba daca sunt acasa, ii zic ca sunt plecat din oras, dar ca am selectat deja ca acel pachet sa ajunga in alta parte. Foarte intelegator a zis ca o sa scrie el cu markerul pe cutie unde trebuie sa ajunga ca sa nu fie ratacit pe la depozit(din punctul meu de vedere nu era nevoie, ca doar totul e informatizat si la o simpla scanare a codului ar fi trebuit trimis automat in punctul Ship and Go unde selectasem si primisem confirmarea ca va ajunge). A doua zi primesc email ca este pe Strada Atomistilor(adica la locatia lor centrala). Caut numar de telefon, sun, nu raspunde decat un robot care nu ma poate ajuta, ca am awb ul si el imi zice clar unde e pachetul si altceva nu mai pot face.. Asa ca le trimit mail (joi 9 octombrie). Desigur ca nu imi raspunde nimeni nici pana acum(luni 13 octombrie). Asa ca ma duc pana in strada Atomistilor sa mi-l ridic. De la Dristor unde stau pana acolo si inapoi am facut fix 2 ore si 45 minute. Asta avand in vedere ca am platit 120 ron shippingul(nu stiu cat din banii astia au ajuns la Cargus, dar e treaba lor, in functie de ce contracte au). Deci 2 ore 45 minute din timpul meu plus benzina.
P.S.: acolo la locatia centrala sunt 4 birouri dar intotdeauna coada pentru ca doar un om e sa se ocupe de situatii. Ceilalti ii vezi in fata usii, afara, la tigari si cafele si azi fiind frumos si un pic de volei.
Asta e experienta mea cu Cargus.

Worst delivery service I’ve ever encountered. It’s hard to understand how companies continue to work with Cargus given the level of unprofessionalism displayed. Their notification messages provide no delivery date or timeframe — as if customers have nothing better to do than stay home all day waiting for a package.

Even worse, deliveries are often not attempted at all, yet the status falsely claims that the courier “could not find the recipient” — despite no phone call or doorbell ring. As a result, customers end up without their packages, having wasted money on delivery fees and time on follow-ups.
It’s disappointing and frustrating that, in 2025, service providers in Romania can still operate with such a lack of professionalism, transparency, and integrity.

This is the worst courier company. The packages never arrive, and instead they send emails claiming 'delivery attempted, customer not home', even though I waited all day for them.

Absolute dog water courier service, and I've seen my fair share.

UPS had passed on my parcel to them, but apparently they didn't care to ask for an address or phone number, and had the audacity to state in the tracking history "tried to make delivery, customer wasn't home"

If a store you're buying from has Cargus shipping, buy from somewhere else, I'm not even joking.

Daca as putea, as da cu -, sunteti cea mai proasta firma posibila, cu cei mai nesimtiti si nepoliticosi angajati.

I ordered something from Altex and it was supposed to arrive on 30th of September via Cargus. Even though I received a message from Cargus that it would be delivered on the 1st of October, today is the 2nd and I still haven't received it.

Anyway, I contacted Cargus customer support, and was greeted with one of the most impolite support agents I've ever had the displeasure of speaking with. They weren't able to provide any concrete information and they kept stalling. One of the worst experiences I've had with a courier service.

Am comandat 2 anvelope de la Altex, magazin care are contract cu firma de curierat CARGUS.
La 2 zile primesc mesaj de la Altex ca mi s a livrat coletul. Cand ajung acolo, doar o anvelopa livrata..
Urmatoarea zi primesc SMS de la Cargus ca a doua anvelopa va fi livrata in decursul zilei respective.
La 16:45, primesc alt SMS ca pachetul e in depozit fiindca livrarea nu s a putut efectua.
Mentionez ca eu am selectat un magazin Altex unde anvelopele sa fie predate, nu adresa mea personala. Acel magazin inchide la ora 22:00 nu pana in 16:45.
Nu recomand Cargus nici dusmanilor mei.

Cea mai neplacuta si neprofesionala experienta cu aceasta firma de curierat (ca sa fiu diplomat in exprimare) in Fagaras. Am primit un colet cu livare la domiciliu (serviciu platit de altfel), pentru care a trebuit sa ies in strada undeva intr-o intersectie si sa preiau coletul (pe ploaie), am sa il citez pe curier "daca vreau sa iau coletul bine, daca nu merg sa il iau, el il duce la sediu si sa merg dupa el acolo, ca nu este obligat sa il livreze la usa, poate sa vina la scara blocului (ceea ce a si facut)". Chiar daca eu am fost amabil, politicos si constructiv, nu am avut cu cine sa vorbesc (din pacate nu pot sa dau numele curierului aici, am facut si o reclamatie pe site-ul lor, dar nu cred ca se va lua vre-o masura cand ei duc lipsa de curieri). Nu recomand aceasta firma si nicioadata nu am optez pentru serviciilor lor.

The worst delivery company from Romania, the couriers do whatever they want, they call you 2 minutes before they arrive and if, god forbid, you are at work, they deliver your order outside the Bucharest.

Cea mai neserioasa firma de curierat! In 2025 sa faci o comanda pentru curier sa vina sa ridice comanda, si in decurs de 4 ZILE sa nu te contacteze NIMENI?
Sa iei legatura cu cei de la call center si sa nu poata sa te ajute ??? Mi-a dat 2 numere INCORECTE de telefon. Slab! Nu recomand!

I ordered shoes from a store because I urgently needed them the day after the scheduled delivery date. Unfortunately, the courier lied, claiming he couldn’t reach me, even though I had called and messaged him first thing in the morning. After that, I went through endless conversations with support agents, who also kept misleading me day after day. Six days later, the package was finally delivered—despite me already notifying them that I no longer needed it. A support agent even confirmed she had created a return request. Honestly, it feels like no one there actually works for the company.

Cargus nu ne a anunțat cand vine pachetul, doar am primit un telefon de la curier ca vine intr o ora. Cum nu eram acasă l am rugat sa il lase la vecina. A refuzat spunând ca ii se termina ziua de lucru si nu se duce.
Mi a spus ca o sa fie lăsat intr-un box Ship &Go aproape de locuința mea, dar a fost lăsat la o cutie in afara Bucureștiului.
Este a doua oara cand curierul de la Cargus este necooperant. Prima oara, curierul a refuzat sa urce sa ia un pachet de 20 kg motivând ca nu poate lasa masina.

These are pure vermin. Scammers. They do NOT have any option to contact them when you have an issue with their system, Customer support hangs up the phone in your face saying they do not have capability to support with orders and they send you to chat, where in CHAT, you do not have any possibility to be assisted by support. It's a big joke. You should be INSANE to ever pay these animals for a service which is disastrous. Also I paid in advance and did not get my money back. I will file a legal dispute.

Niciun fel de informatie pe tracking ul de pe awb.

Cea mai urâtă experiență. Se învârt în cerc în "încercarea" de livrare.
Urât, foarte urât

I was waiting for an urgent envelope. I received message in the morning that it will be delivered today. I waited all the day and no phone call from them. In the evening when I checked again the status on their site it was "Delivered".
I open a complain and I wait.

worst experience, i paid an emergency fee and in fact it was not delivered as promised. i paid for nothing emergency fee. I will never use again Cargus and I do not recomment it

Nici măcar o stea mică nu merita!
Sunt foarte neserioși. Am vrut să trimit un colet și nu a venit nimeni să l ridice , în zona Harghita ! Am făcut și comenzi online și produsele nu au ajuns la destinatar !
Dacă vrei să suni la serviciul clienți îți răspunde un robot cu care nu rezolvi nimic . Aveți grijă !