Cargus Anmeldelser 

Am un colet din data de 18.08.2025 în depozit la Cargus. Zilnic se răspunde ca va fi livrat mâine!
Și bineînțeles nu răspunde nimeni la sesizări
AWB 1157125404 din data pe 18 august
Este cel puțin a 3 oară când se întâmplă asta și nu se iau măsuri! Dacă ar fi posibil le-aș data O steluțe! Indolenta maximă!

Cea mai de rahat experienta o veti avea cu cargus, de la livrarile la domiciliu pana la cele de la pick up point. Pentru cele cu livrare la domiciliu trebuie sa suni de minim 10 ori in zile diferite si iti zice curierul "da vin intr o ora" sau "in 20 min ajung" si vine dupa 3 zile, iar cele de la pick up, de ultima speta, daca e gresita o cifra in nr de telefon, SURPRIZAAA, nu poti sa iti primești coletul, NICICUM! Trebuie sa astepti o saptamana sa plece din rahatul lor de locker si apoi sa mergi la naiba in praznic la depozitul lor care se afla la 10km de oras, sa il iei :) experienta de rahat, firma de rahat. Nu recomand si asta e ultima oara cand ma incurc cu firma voastra. Voi face si plangere la ANPC.

Their customer service is invisible, I called them and they redirected me to send email or chat, chat is only bot and I get no help, I made a order, paid it, and in 2 days I get information that the order was cancelled because of no payment, while the payment was confirmed, I got absolutely no help. It is a shame that they are so against providing help.

Am primit e-mail ca pachetul a fost redirectionat catre o locatie ship and go, fara sa fiu contactata telefonic pentru livrare la adresa. Am mers la punctul respectiv, insa nu aveau pachetul meu. In cursul zilei an primit alt e-mail cum ca a fost redirectionat la expeditor. Am incercat sa vorbesc prin call center dar mi-a raspuns o doamna sictirita care a zis ca ea doar preia comenzi si mi-a inchis telefonul in nas. Numarul de telefon din comanda a fost corect, lucru confirmat prin discutia pe chat!

Dezastruos! Fugiti de ei, isi bat joc de oameni, ajungem sa ne rugam de ei pe banii si timpul nostru, nu pot fi contactati, nu ofera minim de suport, isi cheama clientii in Dragomiresti sa isi ia coletele, mint ca au fost la domiciliu! Oribil, batjocura si zero bun simt, respect, profesionalism! Doamne-fereste sa ai de rezolvat o speta mai complexa! Nu vor, nu stiu, nu le pasa! Nu am avut vreodata asa o experienta CU NICIO COMPANIE!

Worst courier in the whole country. What a joke to get a package delivered by this bunch of clowns. The whole experience has been shambles and I haven’t even received the package yet. I have to go and collect it myself somewhere almost 2hrs drive from my place. No phone number to speak to anyone. Absolute rubbish. You better close the company.

Curierii in București (sector 1) nici măcar nu sună la interfon!!! Nu livrează coletele - motivând că n-au unde să oprească, nu pot să ducă, etc. cel mai neprofesionist serviciu!!!
Este deja a doua oară când se întâmplă - plătesc un serviciu care nu este făcut!!!!

Agreed with the curier and received confirmation over the phone that the package will be postponed and delivered in 2 days, instead he had "retried" to deliver it the following day although he knew I am not avaialble. It got redirected straight to warehouse outside Bucharest 15 km away without any posibility to redirect from the application. Ridiculous! You should be ashamed with such a terrible service. Avoid at all costs unless like me you have no choice because of the sender's choice.

in mod normal primesc mesaje si apel inainte ca un curier sa vina spre locatia de livrare.
Reprezentantul vostru azi a sunat cand era deja la locatie, nu am putut iesi imediat din sedinta.

Nu am primit sms,
vad acum ca ati trimis email dar este luni, dupa Sfanta Maria si am peste 150 de emailuri necitite.

Nu am avut niciodata de-a face cu atat de multa obraznicie de la un curier. L-am rugat sa se intoarca, contra cost, si a tinut sa imi dea o lectie. Mi-a zis ca oricum nu aveti ce sa ii faceti.

Felicitari! tineti-o tot asa!

In their mail they wrote that the package will be put in the nearest Ship&Go spot if I am not home when delivered. They sent the package to the warehouse 10km away where I had to go to pickup in 5 days. Horrible service. No option to choose the delivery date or nearest Ship&Go spot.

Always on time, no problems at all. I live in Sibiu, Romania, I received quite a number of packages through them and I always had very good experiences. The application is also very helpful

This company is not deliverying you packages and they just send it to the warehouse and asks you to pick it up in max 5 days. In a big city, Like Bucharest, you will have to go outside the city to pick-it up. You cannot get in contact with any person working for this company. I strongly advice to avoid working with this company. I will defenetly avoid ordering any products online if Cargus is the company to deliver it.

The guy who came to deliver package stole 100 ron from me. I gave him the money and he pretended they were 100 ron less... I have checked several times before he came and the money were counted correctly and it was the correct ammount. When I was not looking he „palmed” 100 ron and pretended I counted incorrectly.

Worst delivery company in the world. I don't recommend it at all. This company is a joke and should disappear from the market!

worst delivery possible...they kept my packgage and sent ot back although the adress was perfectly written on it. Twice. Once it goes back into the depozit they dont give it back-its their rule- even if you want to pay. useless piece of shit delivery.

This is the second time this courier company has not sent me any text message or email regarding the delivery day, let alone the time slot. In addition, Cargus does not deliver the package the next day if it failed to deliver it the first day. It sends you directly to the warehouse the first day!
Of course, getting in touch with a person from the company was impossible. They have two phone numbers but no one answers. They only contacted me by email, the day after I wrote them three emails and told them that, according to the law, they are obliged to notify me and bring the package to my home! Any courier company is obliged to come to my home twice in a row!

The worst company out there, why in the world would anyone want to use them. They seem like they hire all the incompetent fools to be aligned with their ignorant policies.