Card Factory plc Anmeldelser 

Bravo Lindsay & dreadful customer care from Robyn!!!!! Following a chat conversation on 12th Feb with Card Factory after placing a large order & then not being able to then place the order I was informed only after all my hard work in creating multiple personalised items that they are currently only able to post 3 small A5 cards to NI,& are working on updating their despatch processes following the recent government amendments - fine but why not make that clear on the website! However I was kindly offered a refund on postage as initially the postage would have been free - this was dealt with most efficiently by Lindsay however there should have been a refund in a 4th order but Robyn refused to refund that which in itself was a small inconvenience but to promptly cut off the chat & terminate it without explanation ruined previous good customer care - what a pity for other staff members working hard for customer satisfaction!

The staff at Card Factory Hessle rd Hull are always very helpful & friendly. The manager there Karen is full on board with everything & always has really good stock . Often more than the other card factory shops in Hull.

I bought a new baby card this morning It was brilliant, I could not find grandparent cards, I asked for help which was a real struggle....... was not bothered just pointed and said might be in the 3 for 2 section no surprise no card then told we don`t sell them (really) I will never ever shop at The card Factory again and we wonder why the high street is dying. Littlehampton store (am)

​"I would strongly advise parents—especially those with neurodivergent children—to avoid the Card Factory in Wokingham and head to Wild Card instead, where the staff actually understand the concept of professional courtesy.
​I took my son in for his 10th birthday to pick out balloons. From the moment we walked in, the woman at the till was sarcastically rude. It escalated quickly: she snapped at my 8-year-old for touching items he intended to buy, told him to 'just go to a sweet shop,' and then incredibly, felt entitled to tell my children they 'should be grounded.'
​Most disgustingly, she directed these comments at my son while he was stimming (humming) and tying his laces. She even threatened to take my eldest son's phone away and then proceeded to whisper and laugh about my family with another customer in line.
​To mock an autistic child and lecture a parent on his birthday is vile. This staff member is a disgrace to the company. I will never spend another penny here and will be making a formal complaint to corporate. Save yourself the stress and support Wild Card instead.

You may think you’re ordering an inflated balloon online but read the small print, it’s not inflated although the price is!

Our Card Factory is in Rainham, Kent. They always have a good, extensive range of cards for all occasions, along with balloons, wrapping paper, etc. It is always a pleasure to shop there because the staff, especially Debbie, are always so cheerful, helpful and friendly. It's a lovely little local shop.

Buy cards from Card factory regularly. Sultana has been on the cashier. Extremely helpful. Always very welcoming with an amazing smile. Always wishes morning/afternoon. And ends with have a good day.

Visited Card Factory Lincoln Valentine Park. Brilliant customer service. A VERY thorough job done twirling the string for my daughter’s birthday balloon and some helpful (but not pushy) upsell suggestions. Very happy with the price

Received 2 diffusers as Xmas gifts 1-Mum,1Friend Have a small bathroom and thought these would be ideal .As of now can’t smell any difference .Have used them separately and now together but nothing .Very disappointed .

Customer service doesn’t help what so ever

Bought a bar of 'Love You' unbranded boxed chocolate as valentines gift.
It was the cheapest quality of chocolate ever.

Effectively all you are paying for is a red box with 'Love You' on it and the 'chocolate' bar inside is only fit for the bin.

Looks like the business has now taken to ripping customers off.

Ordered a valentine's card on 7th Feb. Now 15th Feb and still no sign. Used their "chat"system, but they said they had until 5pm on the 13th before it was considered not delivered. I explained if the post hadn't been delivered by 2pm it wasn't arriving, it certainly didn't arrive on the 14th. Had to go elsewhere to buy one. Won't be using them again, or Moonpig (their sister) company. Not impressed.

I visit the card factory in Worcester regularly & the service is always top notch - quick, polite & with a smile. They’ll always have my business, it’s how it should be everywhere.

Brilliant customer service, with a smile! Attentive to the customers needs. A big thank you to the St Ives team!

Visited the store at Cortonwood and interacted with Dianne and Harry who were both professional and friendly. Harry showed us where the cards I needed were as I was struggling.
Dianne served us at the till and she was really helpful in every aspect. This store is a wonderful asset to the business and it is definitely the staff who make it so

Rang to enquire if I could order two balloons if I paid over the phone,didn't get no further,quite abrupt,just said no love,sorry love .Don't call me Love,,I am a customer ,not your best friend.!!!!

Bought two helium number balloons after 1pm today. Followed instructions about taking them out bag so they don’t deflate. At 3.45pm one of the numbers had started to deflate. Went back to shop at 4pm and was told they wouldn’t replace as it wasn’t faulty. And I would need to pay for another one. More helium was inflated. They turned the radio down and tried to listen to hear if air was escaping from it. Was also told even if a pinprick was in it, it wouldn’t be replaced. Implying I could have done it. Why would I do this! One hour later it started to deflate again. The balloon was clearly faulty! Won’t be using this shop again.

The card factory is a great company loads of choices very reasonable price 👍 Excellent & informative very speedy delivery thank you 😊

On Saturday 17 January at approximately 13:00, we visited the Thurmaston Card Factory to purchase a helium-filled balloon for our five-year-old daughter’s birthday party. The balloon cost £7.99. Aside from the store only accepting cash, the purchase itself was straightforward.

Unfortunately, the balloon began to deflate within a few hours of purchase. I attempted to contact the store several times that Saturday afternoon, but no one answered the phone.

As our daughter’s party was scheduled for Sunday 18 January, we had no choice but to return to the store the following morning to resolve the issue. This involved a 20-minute journey each way. Although the store was due to open at 10:30am, it did not open until 10:45am. When we were eventually seen, we were told the balloon simply needed topping up and it was refilled.

Later that same day, the balloon deflated again and was unusable for the party. This was extremely frustrating and disappointing, particularly given the circumstances. Our daughter was understandably very upset.

We returned to the store for a third time on Monday 19 January and explained the situation to the member of staff at the desk. I requested a refund, which was provided. However, I was very disappointed to be told that this issue is apparently common.

Overall, this experience was far from satisfactory and added unnecessary stress during what should have been a happy occasion. Managing a child’s birthday party is demanding enough without repeated trips to the store to resolve a faulty product.

Went to return a faulty deflated helium baloon which I had only bought the evening before and tried to return the day after. Manager refused to give me a replacement saying I had caused damage to the balloon. Phoned Customer Service whilst in the store ; the person on the phone was very emphatic and spoke to the store Manager and asked her to replace the faulty balloon. Issue sorted in the end but could have easily been actioned by the store manager. The branch was in Westway, Greenford.