Car Audio Centre Anmeldelser 

*Edit to address the company response below - This order was placed on 09/09/2014, and this review was published on Trust Pilot on 24/10/2014. I have recently moved to a new Trust Pilot account and removing the old account removed the associated reviews. I have simply copied and pasted the old review to the new account. Aside from the date mismatch, that I added a comment about, there are no other changes to what has been visible on Trust Pilot since 2014. I have not simply chosen to write a review 10 years later, and thought the comment I added covered that. Jumping straight on here to falsely claim this review is fake really only speaks to the level of customer service the original review was written about, and rather highlights why I wanted it to remain on Trust Pilot. I must say I am also not sure how it can be claimed that my order number is not genuine, while also saying it is from 2022, when it is neither of these things.*

Admittedly this is from 2014, but I have moved to a new account which removed the existing review. It seems the company hasn't improved, so I wanted this to remain on the site.

I bought from this company on the recommendation of a friend, who has now apologised for the recommendation and now recommends the same as me, do not touch this company with a barge pole! I bought an item from them as it was the cheapest I could the product and the recommendation made my decision. When I made the order, I went through the entire ordering process being quoted Free Delivery, until I hit submit, when a £7.50 "Scottish Highlands Surcharge" was added to the invoice, even though I do not live in the scottish highlands. I immediately phoned the company to querie this and was told it was right, even though I do not live there and they couldn't give me a list of postcodes which ARE highlands based. After failing to get a resolution from 3 phone calls to the company, I had to contact the delivery company directly to get the list of highlands postcodes, which confirmed I do not live there, I was eventually refunded this surcharge. I then received an email 1 minute before the sales department shut to say there was an issue with the order and I needed to phone them, I did so first thing next morning and was told "There was a problem, the item has a tatty box, but we resolved it", otherwise meaning they decided to send it anyway even though they hadn't spoken to me. The item I ordered was quoted as being new, however, when I received it, it was clear that it was not new. After phoning again I was told that it was Ex-Demo and hadn't been checked before it was sent. I was offered a newer product for £100 extra or a refund, I chose the refund. I was told I could have the old item picked up on a day of my choosing that week and the refund would be processed immediately. After a further 6 phone calls, a courier was finally sent to pick the item up and it was returned to the company on September 22nd. I phoned a number of times after this as I still had no money back in my account, I was told that it had arrived but hadn't been opened, and to try the next day as it should be updated on the system by then before "the team have a relaxed Friday". I phoned the next day and was told that the sales operative had "just watched his manager process the refund and it should be in my account within the next 2 days". This did not happen. After phoning more times I was eventually told that the system had been updated to reflect the refund, but "they mustn't have pressed the button to actually send the money". I finally received my refund on October 10th, after the item had been signed for by them on 22nd September. Deeply dissatisfied with this atrocious service and being lied to on so many separate occasions. I will never use this company again and urge others not to either!

Ordered a brand new pioneer headunit
It arrived but bits missing and looks like it’s been out the box
Tried ringing them no answer
Contacted them on the website and by sales email and no response

I have bought from them before and never a issue but this time total waste of time
Sat waiting to find out what’s happening

Ordered an item that showed in stock , four days later (when it was supposed to be delivered) received an email just before lunchtime informing me that they do not have item , it was a head unit , that was getting fitted along with a big set up that was booked in else where for fitting coinciding with this delivery, now have to reorder else where,rebook fitting, and wait up to five days for refund. Total waste of time and effort, I know there are wars on in the world , but still seriously annoying

Fitting kit sent to me wasn't the correct one for my vehicle. I phoned up customer services and the guy was incredibly rude and demeaning. I mentioned the way he was talking to me was not appropriate considering that I'm a paying customer and he continued to be argumentative and confrontational. I'll take my money elsewhere
*Update after receiving reply*
I answered all questions. The picture you were asking me to look at to compare was small and low resolution, as well as only showing one dimension of the connector, making it difficult to see if it was what I needed. I explained that to you, and your reply was "I can see it just fine so I don't know what your problem is!" You were rude on several occasions despite me telling you that I didn't feel you were talking to me appropriately and if that is what you think satisfactory customer service is then maybe you need some further training. The solution is simple, please process my return request sent hours ago, I've bought the correct product from a more reputable retailer and will not be shopping with you again!

don't get me wrong installation was okay, what im more upset about was after installation the technicians was only interested and taking payment without even confirming the system work or demonstrating anything. well I figured why, they bllew out my car footwell module, no way of closing down my windows or use of any hazard or turn signals. what's worst on rainy day at that. no sure if they have a liability clause or terms on damaging vehicles on installation but knowing they didn't tell me only found out pulling out the drive that windows don't works. disappointed in that. but otherwise all is well... for now

I'm usually providing glowing feedback where suppliers have gone above and beyond, but I don't seem to understand how you can be ignored in the showroom on multiple occasions, with absolutely no acknowledgement of any existence.

I just don't get it...

In my case I wasn't browsing but intending to part with my hard earned wonga.

I can assume you make way too much money and can be selective with your clientèle.

Your loss I'm afraid, I'll let another supplier help me with my audio upgrade, accompanied with up to £1,500.00 worth of gear.

I found these trustpilot reviews after ordering
Items slightly worrying 😅
Ordered
Kicker key 500.1 plus remote and Pin
And separately about 30mins later
Pioneer TS-A2500LB Sealed for my Q7 to replace Bose sub.

They both came with warning ⚠️ they were ordering from supplier so could take 10 days

3 days later package arrived and contained both orders so looks like the luck of the draw, more people come to complain to these sites so thought I'd report back on this one and reduce some anxiety over this place.

Ordered item
Told out of stock
Once payment made
3-5 days I was told
14 days later still no item
Rang up for update
Load of waffle
Cancelled order
Shower of clowns

Absolutely awfull customer service, terrible communication
I ordered a set of speakers and paid for delivery to be expected on 16 April its now 7th May still no sign. I phone up customer service to find out what's going on to be given attitude so I ask for a refund and the guy said right I will cancel ur order n hangs up!! Like I've only been waiting a month! The joke is the on hold message when ur calling boasts of the best customer service around phahaha yeah right!

Item faulty within 30 days and they will not replace it. Never mind the LAW. And then trying to get back in touch is impossible.
They know they are wrong so now will not even answer the phone.

"Section 23: Right to repair or replacement
132.This section details a consumer’s right to insist on repair or replacement of faulty goods, the cost of which must be borne by the trader. This includes the trader bearing any costs involved in the removal of an installed item and reinstallation of a replacement. A replacement would usually need to be identical, that is of the same make and model and if the goods were bought new then the replacement would need to be new.

133.Once the consumer has opted for a repair or replacement of the goods, he or she may not ask for the other of these, or exercise the short-term right to reject, without first allowing the trader a reasonable time to complete that chosen remedy. However, if waiting a reasonable time would cause the consumer significant inconvenience then the consumer can pursue an alternative remedy without doing so."

Taking orders for products they do not have and then no communication at all. There are far better car audio suppliers out there, shop around.

Great bunch of lads, ive deal with gary on numerous occasions.
Always happy to help and got my audio stuff to me very fast when i was caught short.

The phoenix gold equipment they sold me looks excellent quality.

Rang in the hope of help as bought a alpine halo 9 head unit 6 months ago rang to ask about a preout signal too a sub , too get told it’s in the menu I asked for help too navigate me through it , too be told it’s simple , basically put the phone down on me , rude !! If you value your money goes else where

Avoid this buisness like the plague!!! When ordering I looked at the reviews and thought surley these are just fake. But I was 100% wrong. I ordered a Sony radio ( Open Box ) there was no description of any damages to device or that the front screen doesn't attach to the radio!!! So ive had to put a screw in it on the side to keep it locked in!!!! After contacting customer service. The shocking reply I got was not even an apology and they offered to refund me was 5%!!!
And aposolute joke of a company and they truly have messed with the wrong person. I will be taking this further and exposing this company all over social media. Until they give me a an acceptable refund!!!!!!
AVOID AVOID AVOID !!!!!!!!!!!!!

Order placed early Friday morning with upgraded postage of £14.99 for nextday/Saturday delivery. As long as this was placed before 4pm then Saturday delivery was available according to their website. Had a notification that the order had been dispatched but no tracking information. Saturday comes so I email to ask for tracking but recieved no answer. Waited in all day but no delivery or email. I emailed again on Sunday to ask what was going on and to why I had paid extra for a delivery that never happened. Still no reply. Very poor communications. Customer service is non existent. I have requested a full refund and to cancel the order as I needed the item for installation over the weekend . Shame really as I was looking to purchase additional speakers to match but won't be wasting anymore time or money with this company.

Ordered speakers off these guys after my recent purchase of buying a head unit from them. Ordered on 28th Dec est between 4-6jan. 16th Jan now and still no email back or nor speakers.

I purchased a Focal branded subwoofer from Car Audio Centre on 28/12/2024. The website noted that this item was a special/back-order item, and that it would not be dispatched until later than usual, which was fine as I did not need the sub straight away.

To start, the estimated delivery date in my order confirmation was not updated to reflect the above, and Car Audio Centre did not ever provide me with an updated window as to when this would be dispatched/delivered.

Odd, but I assumed that they would be in touch soon to update, but no. I heard absolutely nothing from Car Audio Centre as they did not get in touch, so I decided to email them on January 5th (over a week after placing the order), asking for an estimated delivery/dispatch date. I received a response back on the same day, and they informed me that they did not know the status of my item, as it was being dealt with by their supplier. As such, they let me know that they chased my query up with the supplier. I assumed that this meant my order was starting to go somewhere, but I was wrong.

I heard absolutely nothing back from Car Audio Centre until today (13th January), when I received an email from PayPal stating that my order had been fully refunded. Shortly after, I received an automated email from Car Audio Centre stating that my order had been cancelled because they did not have enough stock to fulfil my order.

They did not communicate a single thing to me over this entire process. I had to ask them where my order was after waiting over a week, and then they did not get back in touch to update me (which was 8 days after we had last spoken).

The customer service was appalling overall. To hear nothing for a week after placing the order (resulting in me having to reach out myself), to then having to wait a further 8 days without any communication before having my order cancelled out of nowhere is just shocking.

I understand unfortunate things can happen with suppliers, but when this occurs I should be emailed personally to be informed on the status of my order, as opposed to receiving an automated email with no apology etc.

I will be avoiding this site in the future, and will also be advising all friends who work on their cars and in the trade to stay away.

We ordered a kenwood touchscreen stereo on 31st December, estimated delivery between 4th-8th January
No emails, no updates, the 8th came round and still no stereo! I rang the company to chase it up who said they was waiting for a delivery and will be with me next day! Same excuse for the next 3 days so I cancelled my order. I wouldn’t mind a delay as long as I’m kept informed! Communication is poor, won’t use again!

Hi guys i purchased 2 xt 10ns i found these subs for Sinewave02 tik tok these are the best budget 10ns rated for 350 rms they definitely take this and more absloute slamming subs will recommend to anyone great service with company

Bought a head unit from these guys. Presales help was pretty good with extra cables I needed. When the unit didn't work, post sales support was non-existent!!
I put a support request in Friday lunchtime. It is now Monday 6pm, and not even an acknowledgement.
I have fixed the issue myself with help from a campervan forum.