CamelBak Anmeldelser 

Expérience avec le service client catastrophique. Je possède beaucoup de produits CamelBak dont 4 gourdes. Sur les 4 gourdes, à chaque fois le bouchon paille s'est abimé, soit le caoutchouc s'est déchiré, soit percé, soit le mécanisme ne fonctionne plus correctement. C'est l'ancien modèle de bouchon. Ayant constaté qu'ils avaient fait une nouvelle version je me suis dis que j'allais contacter le service client pour réclamer un geste commercial étant donné que le problème est arrivé sur les 4 bouchons de mes 4 gourdes. On parle ici de plusieurs centaines d'euros hein

La réponse du service client : votre produit n'est plus sous garantie donc on ne peut rien faire.

Quand on discute un peu avec eux, ils me disent qu'ils ne peuvent rien faire étant donné que 2 gourdes n'ont pas été acheté chez eux. Pourtant il me semble que le service client c'est pour une marque et non un site ou un magasin. Bref je ne vais pas épiloguer ici. Le bouchon avait un défaut de conception qui a été corrigé mais ils refusent de le reconnaître. Quand un produit fonctionne on ne change pas sa conception.

Je ne serais plus client de CamelBak pour les gourdes, j'irais voir chez la concurrence. Pour le reste ce sont de bons produits

eigentlich eine gute marke, aber der support in deuthscland und in den USA reagiert GAR NICHT auf probleme. traurig. ich habe mir in salt lake city eine edelstahlflasche podium gekauft, die aber leider undicht ist. keine reaktion auf eine reklamation. es war der letzte kauf von camelbak produkten.

I contacted CamelBak support regarding my water bladders, and the experience was incredible. An agent named Meredith helped me and went completely above and beyond. Even though my items were no longer under warranty, she sent me two replacement covers completely free of charge. It is rare to find a company—and an agent—that shows this level of care for their customers. Thank you, Meredith, and thank you, CamelBak!

Customer service is awful. They totally screwed up our order and would not refund the shipping charges ever though it was their fault.

Beschichtung der Thermo-Becher blättert ab, ein eindeutiger Herstellungsfehler.
Kundenservice reagiert nicht.

We bought a CamelBak 3 L water bladder with the bag. It costed a lot.It leakes from the valve( the seal is too big always came off). Also because the valve was in the middle ,difficult to fill water.
After so many emails and went to shops searched for receipt. We cannot find receipt,they refuse to do anything with warranty although there is lifetime warranty and faulty product. Very disappointing and frustrating .I emailed them lots pics.never buy it again

Have always been happy with my CamelBak packs until I replaced my trusty CamelBak M.U.L.E. 12 Mountain Biking Hydration Backpack.

My previous pack has been brilliant with so much storage available and given I facilitate a mountain bike social ride every week, I have to carry a comprehensive First Aid Kit and Bike Spares Kit, without water, the pack is several kilos.

I purchased the new pack and did notice that the straps looked very light compared to previous pack. Unfortunately after use they have proved to be absolutely rubbish, simply curling up so they are like a piece of rope that cuts into you like a knife.

How a company can take something so good and totally F it up is beyond me. Given these packs are not cheap, yes I'm pissed off. Will have to modify the straps to be able to continue using the pack.

I am writing this to warn consumers about the severe design failures and wasteful business model behind CamelBak bottles.
1. The Cleaning Illusion & Mold Traps
The bottle's design heavily implies that it can be easily disassembled for cleaning, but the reality is completely different. Taking it apart is incredibly tricky. Once open, you are met with a myriad of deep crevices and hidden channels that are completely inaccessible. Even using a variety of specialized cleaning brushes, it is physically impossible to reach every spot. As a result, the bottle never fully gets rid of mold, develops an unpleasant smell incredibly quickly, and is genuinely difficult to keep fresh.

2. Fragile Valves & Forced Waste
The bite valve itself is a major failure point. It either breaks under normal wear or permanently looks stained and moldy due to the trapped moisture. While the mechanism allegedly splits into multiple pieces, CamelBak does not allow you to buy individual standalone replacement parts for these tiny components. Instead, you are forced to purchase an entirely new cap assembly. Because a replacement lid is so costly compared to a full unit, you might as well buy an entirely new bottle.This business model is highly wasteful. Selling a product that is impossible to keep clean, and then forcing consumers to throw away perfectly good plastic flasks just because a tiny silicone valve failed, is both anti-consumer and environmentally irresponsible. Avoid this brand if you value hygiene and sustainability.

"Got your back warranty" is a scam.
Even if there's a sewing problem on a running belt, they wouldn't offer repair or replacement... Because it is apparently normal when the item is used.
Their stuff can't be trusted and their customer service doen't care about customer experiance.

Filled in the warranty form twice, emailed them. Only get answers like: Your request has been updated, never get a real answer.

Don't believe their "lifetime" warranty claims.
I have had many issues with my water bottle from them, where the cap didn't fit the bottle properly and according to Camelbak that is not a warranty issue.
A complete joke!

Delivery not respected: paid for home delivery, but the package was dropped off at a pickup point with no delivery attempt at all.

But the worst part is the customer service: very hard to reach, and when you finally get a response, it’s completely off-topic. No real understanding of the issue, no concrete help, and no willingness to offer any solution.

Honestly unacceptable. I do not recommend at all.

Appalling customer service. Tiny silicone "o-ring" had come loose / been lost somehow meaning the bottle leaked. Apparently they don't provide / sell replacements for these (what about the right to repair / environmental considerations??).
The "best" they could do (after I complained) was to offer 10% off a new cap, which after their shipping coats would have cost £2 more than a brand new Camelbak bottle of the same type!!!
This effectively means they are sell disposable bottles, in the event that anything goes wrong with their products. Looking at other reviews I can see I'm not alone, I wish I'd seen these before I bought what I though was a premium product made to last that the company would stand behind

I purchased a CamelBak reservoir which unfortunately failed on its very first use due to a slow leak.

When I contacted customer service, they were polite and responsive, and even acknowledged in their correspondence that the product had failed on first use. However, they required a photo clearly showing the fault before they would consider a replacement. As the leak was slow and the item had already been misplaced, this wasn’t something that could realistically be demonstrated.

After this experience, I looked into reviews and found a number of other customers reporting similar leaking issues, which is quite concerning.

It’s disappointing that no resolution was offered for a product that failed immediately. I would be open to revisiting this if the company is able to provide a more flexible outcome.

I purchased something weeks before a trip, was told that they cannot tell me when I will receive my package due to warehouse changes. I accepted the situation and asked to cancel my order as it had not been processed. I was not allowed to cancel my order. Terrible customer service.

I was gifted a cambelbak leak proof insulated mug last year. Brand new.

It has leaked from day one, with liquid coming out of the back just with a quick tilt.

I contacted camelbak and they have acknowledged that it’s a genuine product, and less than a year old, so still within the warranty, but they won’t replace it.

Everyone in the family uses Eddy bottles for years now and the kids sometimes chew through the bite valves. Went online to get a few replacements and they no longer sell the replacement valves and I can't even get a new Eddy bottle.

Customer service in France was quick to respond but offered no solution other than to buy new bottles from the Thrive range! The whole purpose of getting a reusable bottle like this is so we don't have to keep replacing the plastic. How long until the Thrive range is discontinued and we have to buy another new set of bottles for the whole family.

Warranty promise has no weight.

Received a 3l camelpak for Christmas in 2023 which I have really loved using for skiing. Sadly its recently developed a slow leak where the hoze connects to the bladder and over the course of an hour leaves the bag sopping wet. Not great for skiing in sub zero conditions. But don't worry .. CamelBak advertises a lifetime guarantee. But actually they don't. Despite clearly showing a fault in the video, if you have no invoice (it was a gift), then their policy dictates no interest in supporting you. Either you stand behind your product or you don't. Seems they don't.

Taking too long to process my order. Very poor customer service who gave me his word that it would be sorted out next day. No further reply to emails. Sent me an invoice/confirmation without my name on the shipping address. I wish that I had seen these reviews first.

I wish I'd read Trustpilot reviews before buying another Camelbak water reservoir. It looks like they are trading on past success. I bought a new one last summer to replace one that had lasted for about 20 years. It is not a size that I use frequently and it took me some time to realise that it was leaking every time I used it due to a manufacturing fault rather than me not closing it tightly enough. When I complained, Camelbak took weeks to get back to me, then told me that they could not provide any solution to my issues as I no longer had the invoice. I advised them that they would have details of the purchase as I bought direct from their website but have received no further correspondence from them. This is very frustrating as it is an expensive item.