Very helpful to deal with and everything that arrived was in good condition. Unfortunately we had ordered the wrong height panels. The teams on the phones/emails were lovely and sorted out a collectio... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We've used this company a few times now and the service is excellent! The one time we had a problem it was resolved quickly and a replacement sent. The driver today (Graham W) was also brilliant, very... Vis mer
Bought 5 ft and 6 ft panels, had to return and exchange the 6ft panels for 5ft ones. Spoke to Ruben on the phone, all was sorted quickly and professionally, they charge £30 for the service and £10 to... Vis mer
Easy ordering process. Short delivery lead times. Excellent delivery service - Chris and Mark were professional, courteous, helpful, fast and efficient. They noticed minor damage to one panel and qu... Vis mer
Informasjon om virksomheten
Om Buyfencingdirect
Skrevet av virksomheten
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
Kontaktopplysninger
4,7
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Only ordered one fence panel but very…
Only ordered one fence panel but very good quality. Delivery driver said my address was incomplete on his paperwork so had some difficulty finding address. However still cheerful, polite and friendly. Thought delivery charge was a bit expensive but overall very happy with service.
29. juni 2026
Great delivery service 5*
27. juni 2026
Really poor quality and terrible…
Really poor quality and terrible customer service.
AT £79.99 per panel, we expected good quality fence panels. What we got was cheap bits of wood stapled together with even cheaper bits of baton. When I complained about the quality I was told that it matched the description on the website! I sent 3 subsequent emails to politely dispute this and to try and arrange a return, but each was ignored. A further 3 phone calls and finally collection was arranged, but I was charged a £30 fee for this, which strictly speaking is against the Consumer Rights Act. This was the only way to have the fence panels (nearly £1k in total) refunded. Needless to say, we won't be shopping with buyfencingdirect again!
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Buyfencingdirect
Good morning,
Thank you for taking the time to leave your review. We are sorry to hear that you were disappointed with the quality of the fence panels and the service you received.
We appreciate your feedback and are sorry we were unable to meet your expectations. We understand your order has now been refunded, and we apologise that your experience was not a positive one.
Kind regards,
The Buy Fencing Direct Team
Reliable service
Fence panels delivered on time by a vey pleasant young man who carried them to the top of my drive as I requested. A very good service.
22. juni 2026
Great quality and non complicated…
Great quality and non complicated delivery, thanks
18. juni 2026
Anmeldelse skrevet uten oppfordring
Ordering & Communication
Purchasing from the website was easy and pre-delivery communication very good.
25. juni 2026
Fast efficient service with an…
Fast efficient service with an excellent helpful delivery man
21. juni 2026
Guys were very respectful and helpful
18. juni 2026
Easy to order
Easy to order, delivery on time with no issues and very polite driver. Would definitely recommend and will use again
15. juni 2026
Excellent product
Excellent product - well made and reasonably priced. Delivered by Brandon - friendly and helpful and at appointed time.
Great all-round service .....again.
Thoroughly recommended.
Andy Griffiths - Somerset
18. juni 2026
Delivered exactly on time
Delivered exactly on time, great price and my delivery driver Phil S was really helpful unloading and helping with the moving of panels. He's one helpful guy, really refreshing levels of service! Some might say old school customer focused !!!
16. juni 2026
Great products
Great products and easy purchasing experience. The delivey happened today at exactly the time and date expected. The fence panels are great quality and well worth the money. The delivery driver was very friendly and carried each fence panel to exactly where I wanted.
5. juni 2026
The gates are very poor quality
The gates are very poor quality, I purchased 2 gates (3 x6 Acoustic side entry) when I fitted them both gates are twisted meaning when closed the gate is flush with the post at the top whilst the bottom is proud by over 25mm. the frame of the gate is narrow so I cannot fit the decorative hinges also the is no central bar which means it is difficult to fit any type of latch.
The fence panels and post are just OK hence the 2 stars
2. juni 2026
Svar fra Buyfencingdirect
Hi Colin,
We're sorry to read that you're disappointed with the gates and thank you for taking the time to leave your feedback.
Having reviewed our records, we cannot see that you've contacted us regarding these concerns. Timber is a natural material and some movement can occur, however we'd welcome the opportunity to investigate the issues you've described, particularly the level of twisting you have reported.
Please contact our Customer Service team with your order number and photographs of the gates in situ so that we can assess the matter with the supplier and determine whether any remedial action may be available.
We're pleased to hear that you found the fence panels and posts satisfactory and thank you for sharing your comments.
Kind Regards,
The Buy Fencing Direct Team
Trellis quality not great / damaged
Ordered some new fence posts and 6x6 trellis panels. Price was competitive, ordering was easy and delivery was quick however the delivery driver wasnt great. He just tried to drop it off and leave quickly without even knocking... Seeing him there, I went out to ask if I needed to sign anything only to be met with a grumpy "nah mate" as he jumped back in his van and off he sped. Fence posts seem fine however I noticed later the trellis is quite poor quality with some splits at the bottom that ill need to repair. Probably wasnt worth trying to have replaced as I needed to get it done but dare I say that was why he was in such a hurry.
20. mai 2026
GOOD PRICE AND QUICK DELIVERY
21. juni 2026
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