Very helpful to deal with and everything that arrived was in good condition. Unfortunately we had ordered the wrong height panels. The teams on the phones/emails were lovely and sorted out a collectio... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We've used this company a few times now and the service is excellent! The one time we had a problem it was resolved quickly and a replacement sent. The driver today (Graham W) was also brilliant, very... Vis mer
Bought 5 ft and 6 ft panels, had to return and exchange the 6ft panels for 5ft ones. Spoke to Ruben on the phone, all was sorted quickly and professionally, they charge £30 for the service and £10 to... Vis mer
Easy ordering process. Short delivery lead times. Excellent delivery service - Chris and Mark were professional, courteous, helpful, fast and efficient. They noticed minor damage to one panel and qu... Vis mer
Informasjon om virksomheten
Om Buyfencingdirect
Skrevet av virksomheten
Buy Fencing Direct is one of the UK's leading online retailers of garden fencing, fence panels, gates and outdoor living products. We help homeowners create secure, attractive and practical outdoor spaces with a wide range of fencing and garden solutions available for delivery across mainland UK.
Our extensive product range includes wooden fence panels, decorative fencing, contemporary slatted fencing, traditional overlap panels, featheredge fencing, picket fencing, trellis panels, garden gates and fence posts. We also offer a variety of landscaping and garden structures, including pergolas, arches, gazebos, planters and screening solutions designed to enhance gardens of all sizes.
Whether you're replacing damaged fencing, creating privacy in your garden, securing boundaries or undertaking a complete garden transformation, Buy Fencing Direct provides products to suit a wide range of styles, budgets and requirements. We work with trusted manufacturers and suppliers to offer quality garden products that are built to withstand the British weather.
Our website is designed to make shopping for fencing and garden products straightforward, with detailed product information, customer support and secure online ordering. Customers can browse, compare and purchase fencing, gates and garden structures from the comfort of their home.
Buy Fencing Direct is committed to providing excellent customer service, reliable delivery and a positive shopping experience from order through to installation.
Kontaktopplysninger
4,7
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 93 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Delayed delivery
Ordered 9th july , delivery was scheduled for 15th July, van broke down , now reschedule for 22nd july, not happy at how long it's taking to be delivered
5. juli 2026
Svar fra Buyfencingdirect
Good afternoon,
We're very sorry for the delay and understand your disappointment. Unfortunately, due to unforeseen circumstances, the delivery vehicle broke down on the day of your scheduled delivery. We appreciate how frustrating this is though.
We rebooked your delivery for the earliest available date and thank you for your patience and understanding.
Kind regards,
Buy Fencing Direct.
Great Communication
So far, its been an easy simple process to buy our fence panel. Its important to us that the panel is from Forrest Garden as they are great quality and we have the same panels in our garden already. The communication from Fencing Direct has, so far been excellent and the price was good too. We haven't received our fence panel yet, so I cannot comment on the quality or delivery service, but I'm hoping its going to be as good as the communication. I will update (hopefully if I can get back to this review) once we have received our panel.
12. juli 2026
All good...
5. juli 2026
Great price great fence panels and what…
Great price great fence panels and what a great delivery experience nice friendly driver who just added to an already great being experience 👍🏻
3. juli 2026
I was not happy with the quality of the…
I was not happy with the quality of the gates. Few holes in the wood and gates were a bit bend.
2. juli 2026
Svar fra Buyfencingdirect
Good Afternoon,
Thank you for your review.
We're sorry to hear that you were disappointed with the quality of your gates.
We haven't been contacted regarding the issues you've mentioned, so we're disappointed we weren't given the opportunity to investigate the concerns with the holes in the timber and the bending. If you could contact our Customer Service team with your order number and a few photographs, we'd be happy to assess the issues and see how we can help.
Kind Regards,
The Buy Fencing Direct Team
Arrived on time with plenty of updates…
Arrived on time with plenty of updates as to when it would arrive.
Placed carefully in the area I requested.
Will definitely use again.
2. juli 2026
Very good service
8. juli 2026
From ordering to delivery it was a very…
From ordering to delivery it was a very efficient and professional service thankyou I would throughly recommend
26. juni 2026
Easy to access and purchase on website
Easy to access and purchase on website.
Well presented with full detail of product and dimensions. Reassured by other good reviews of service provided.
4. juli 2026
Excellent service
9. april 2026
Avoid
Avoid. The whole experience from start to finish was a nightmare. I never leave reviews or complain but I don’t want anyone else making the same mistake we did. We ordered a shed from here. When it was delivered it was missing all nuts and bolts. We had someone booked in to build the shed the next day and we was told these missing parts will be sent out next day delivery. This did not happen. When we called we was told that it was sent Royal Mail and could take up to 3-5 days to arrive. We lost money as we had to pay our builder a day rate as he had our job booked in but couldn’t complete the work. When the parts did arrive we was still missing all fixtures and fittings for the shed and was only sent the roof fittings. Without going into a very long story we had a very unhelpful response from the customer service team after countless phone calls and waiting for team leaders to call back who kept blaming their supplier. This was now the second time we arrange for our builder to come and was unable to complete the job as the parts still hadn’t arrived. So once again we was out of pocket. Once everything did arrive the shed was built it was clear it was very poor quality. There were multiple holes in the wood. They shed bowed and photos were sent to the customer service team who ignored this every time we chased. They offered a very very minimal refund for the poor customer service and ignored the faulty product. We are now left with a shoddy shed and a much higher builders bill than expected. Please do not use. Looking at the reviews it seems mainly to be for fence panels so maybe these are ok but definitely do not order sheds! You will be wasting a lot of money and time.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Buyfencingdirect
Good Afternoon,
Thank you for taking the time to leave your review. We're very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused.
We have been unable to locate your order from the information available, so we have recently contacted you to request some additional details. Once we have these, we'll be able to investigate the matter fully and review the concerns you've raised.
We look forward to hearing from you so we can assist further.
Kind regards,
The Buy Fencing Direct Team
Good company pricing is good and materials are excellent good quality as well
It was easy to order online ,the process from start to finish was excellent,up to date info on delivery ,the 2 drivers were courteous very quiet and friendly just a brilliant service from start to finish.Would definetly recommend them the goods were of good quality as well good prices.
23. juni 2026
Good product and customer service
Have bought product before but this was first time buying direct. Price ok, and they gave frequent updates on delivery which was on time. Driver, Brandon, was very helpful.
28. juni 2026
Excellent service
Excellent service from the delivery team left exactly where I requested and the quality of the fencing is superb, would recommend this company time and time again
25. april 2026
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