I had a problem with my Brennan. I had corrupted the micro SD card by switching off whilst the Brennan was working. Brennan support gave me clear instructions of what to do. I'm not naturally good... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
A long time owner of a Brennan. At one point I had 2, I think they're so convenient and easy to use. All I can say is that if it ever broke down, I'd be in the market immediately for a new one. I love... Vis mer
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I love the sound I am not computer literate so i find it very hard to download IP addresses etc I bought the B2 because i wanted to support British design and work .I feel the B2 is far too complicat... Vis mer
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Good communication. Fast response to question and clear answer given m Replacement SD card shipped quickly and well packaged. Arrived safely and Brennan is now working once again.
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Informasjon om virksomheten
Opplysningene stammer fra ulike eksterne kilder
Brennan JB7 winner of Hi-Fi Choice Best Buy Award - June 2008
Kontaktopplysninger
Storbritannia
- www.brennan.co.uk
4,5
Enestående
999 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
7. april 2026
Svar fra Brennan
Hi Keith
Glad that you are happy with the Brennan B3+ 2TB - and happy we got things sorted. I will let Martin and Amanda know.
Jenny
Getting a part for an older jb7
Getting a part for an older jb7 and works perfectly. Quick delivery, great service
16. april 2026
Svar fra Brennan
Hello Steve
Thanks for the five stars. I'm not sure how you measure the age of JB7s - I mean is it like dog years? They are all at least ten years and some are getting on for twenty - which is very satisfying to me.
Martin
Svar fra Brennan
Hello Ian
Thanks for the five stars. Glad you found the B3+ easy to setup. You did well to buy the B3+ now the price of hard disks is driving the price up. Every batch we buy costs more than the last - its the AI boom causing component shortages.
Martin
Quick communication and correct advice
15. april 2026
Svar fra Brennan
Hello Paul
Thanks for the five stars - glad we could help. We sold a lot of B2 SD cards recently but there are tens of thousands of B2s out there. They hold up their value too - I just had a look on Ebay - I think the price of a second hand B2 is going up.
Martin
I've had a Brennan for well over ten…
I've had a Brennan for well over ten years and it's fantastic. When I had a recent query, I got a very quick reply that solved my problem and enables me to carry on enjoying all my music from one device.
15. april 2026
Svar fra Brennan
Hello Ian
Thanks for the five stars. Glad your B2 is back in business. I take a lot of pride in product lifetime and right to repair. I'd rather keep an old brennan going than sell a new one.
Martin
Excellent delivery!
Excellent delivery- said 3 to 5 days, arrived in just over 24 hours! Have ripped nearly 60 albums, in one day- great!
15. april 2026
Svar fra Brennan
Hello Andrew
Thanks for the five stars - glad you are enjoying your B3+ and thanks for the 60 albums in a day mention. That's going to help buyers.
Martin
Extremely helpful and patient staff
Extremely helpful and patient staff. Excellent service
15. april 2026
Svar fra Brennan
Hello Davd
Thank you for the five stars - glad you found Amanda and Paul to be helpful and friendly and that you are happy with your B3+
Martin
Svar fra Brennan
Hello Stephen
Thanks for the five stars - glad we could help and that your B2 is back in operation
Martin
Quick service
2. april 2026
Svar fra Brennan
Hello Terry
Thanks for the five stars - good to hear from a JB7 owner
Martin
Setup tricky but works well once completed
Delivered promptly. Setup a little tricky but once setup seems to work well.
14. april 2026
Svar fra Brennan
Hi Jeff
Glad you are enjoying your Helix. Let me know what you found tricky and I can perhaps make some changes to the documentation. Email me at thebrennanb2@gmail.com
Martin
Excellent product
Excellent product, (still in the process of loading my CD collection )arrived when told it would. Easier to set up than I thought it would be .
13. april 2026
Svar fra Brennan
Hello Martin
Thanks for the five stars - glad that you found your B3+ was easy to set up - and thanks for sharing that.
Martin
App and Web UI are really dysfunctional…
App and Web UI are really dysfunctional and useless
13. april 2026
Svar fra Brennan
Hello Walid
Sorry to hear that you are not happy with the app and webUI.
I don't know if there is a networking issue behind this or if you dislike the way they operate so I'd be grateful if you could tell me more.
In particular let me know what device you are using - mobile phone, laptop, tablet etc.
Also which of the four web UI variants you have tried.
In fact I am currently considering a refresh of the web UI - it is almost a decade old - which should tell you that it is stable and generally enjoyed by owners. But it may look dated by comparison with modern web designs.
Let me know what you disliked about the web UI. Was it too complicated? Or did it not do something? Or was it too unlike other apps?
I'll email you directly but I'll be keen to hear your views
Martin
Svar fra Brennan
Hello William
Thanks for the five stars - glad you found us friendly - I think that's important. Nice to hear from a JB7 owner as always.
Martin
Got my music back.
Having access to most of my music is great, only thing is trying to find the rest of my cd’s that are buried.
8. april 2026
Svar fra Brennan
Hello Andrew
Thanks for the four stars - good to hear you are enjoying your B3+. Let me know how we can earn that fifth star.
Martin
Ordered part over weekend
Ordered part over weekend, arrived on Tuesday morning.
Excellent.
9. april 2026
Svar fra Brennan
Hello Derek
Thanks for the five stars glad your B2 is back in business. We seem to have sold a few of those cards this week.
Martin
Prompt and accurate response to email…
Prompt and accurate response to email request for advice and assistance. Speedy dispatch of part required for fix (SD card ).
9. april 2026
Svar fra Brennan
Hello Paul
Thanks for the five stars - glad your B2 is back in business.
Martin
The product is great but I’ve found the…
The product is great but I’ve found the app doesn’t work well at all. Keeps losing tracks even after I’ve refreshed it
9. april 2026
Svar fra Brennan
Hello Malcolm
Glad you like your B3+. If you could email me at thebrennanb2@gmail.com with a more detailed description of the problem you have with the app then I will try and help. Ideally if you describe in steps what you do and what you see - I should be able to reproduce what you are doing.
We do find that the web UI is more stable if Wifi is poor but I'd be very interested to learn more
Martin
Top quality player easy to set up and a…
Top quality player easy to set up and a fast delivery
10. mars 2026
Svar fra Brennan
Hello Richard
Thanks for the five stars and sharing how easy it was for you to set up.
Enjoy your music
Martin
Excellent service
Excellent service & we purchased the Brennan B3 after my husband had done some research he decided this is what we needed to store our vast music collection and enjoy listening with our new Sonos speakers. Brilliant invention!
7. april 2026
Svar fra Brennan
Hello Meg
Thank you for the five stars - glad the B3 is living up to your hopes. Given that you have a "vast" music collection make sure you backup as you go and then make a fresh backup when everything is loaded.
Martin
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