Breitling Anmeldelser 354

Propriétaire d'une Breitling Montbrillant depuis 2004, j'ai régulièrement envoyé ma montre en révision chez Breitling à Granges/Grenchen depuis 20 ans. La marque Breitling a été vendue en 2017 à un fond d'investissement qui l'a revendue 4 ans plus tard pour une énorme plus-value. Et devinez quoi ? L'argent est devenu le moteur de cette entreprise autrefois merveilleuse. Ma dernière révision s'est soldée par de nombreux couacs incompréhensibles, une réparation qui aurait dû durer 1 mois a finalement duré 3 mois, des pièces ne sont plus disponibles non plus pour la Montbrillant, on oublie mes mails ou on y répond pas, j'appelle et l'attente est interminable, on me dit que l'on me rappellera et on ne me rappelle pas, on oublie mes payements et on me demande de repayer, on me facture des pièces qui n'ont pas été changées puis on oublie de me rembourser, la 1ère réparation s'est soldée par une panne après quelques jours. Que d'efforts, de frustrations et de temps perdu pour une simple révision.
Je vends ma Breitling et pleure la disparition d'une marque qui a fait rêver des générations entières.

Habe eine Breitling Uhr Old Navi Timer bei der mir zum wiederholten mal die Drückerkappen verlohren gingen ( eine offensichtliche Fehlkonstruktion) Breitling weigert sich mir dazu Ersatz zu schicken und beruft sich dabei auf ihr Händlenetz. Dieses Händlernetz wird immer dünner und in meiner Gegend ist gar kein Händler zu finden. Ich meine Kundendienst geht besser.
Mein Fazit keine Breitling Uhr mehr

Es ist ein No-Go dass bei Breitling Uhren keine Erstzteile mehr hergestellt werden und dadurch keine Reparatur mehr möglich !!!
NIE WIEDER EINE BREITLING UHR

I ordered my watch online, with the promise of a 1 to 2 day pick up at the store. 9 days and 3 phone calls later - by me- it still hasn't arrived. This was to be a very special gift to me, from my wife for our anniversary 4 days ago. As client experiences go, it's pretty dissapointing.

Ugliest watches I've ever seen.

I bought a Breitling Avenger Automatic 43 on Feb 13, 2023 at Reis Nichols Greendale Center in Greenwood IN after to ask for maximum tightness.
Then, on Aug 21, 2025, I replaced the leather strip by a rubber strip on at the same shop to take showers without to take out the watch.
Several weeks ago some water bubbles appeared on the sphere but the watch still worked and, recently the watch stopped working.
This is not what you expect when you buy a 300 meters watertight Breitling watch and I would like to know what is next to recover the full functionality in my watch.
I made a claim to Breitling by email on March 10, 2026. A confirmation email was sent from Breitling Customer Relations same day. Since then, no news from Breitling and the problem still there.
Breitling the watch for pilots don't shower.

Ho eseguito la manutenzione completa su orologio automatico Super Ocean Heritage. La lucidatura si poteva fare meglio. Speriamo che tutto il resto sia ok.

Sir Coe Hell did a superb presentation on my “peace offering” time piece by Breitling I am planning on purchasing for the love of my life. During my consideration of a unique gift idea, I began to contemplate 🤔 the best gift 🎁 is time. When you truly love someone the time spent becomes an everlasting memorial. Thank you Sir Cole for your attention to detail. I’ll be back soon to complete my purchase. I’ll stick with the green face alligator straps for under 11g’s. See you soon my friend ♏️⚜️♏️

I have been a Breitling customer for over two decades and my Wife and I have had multiple Breitling watches each in that time.

The extremely poor level of customer service we received, the extremely poor quality of the work and the non existent communication from staff warranted a review of this nature, as Breitling did not care when challenged on these aspects.

I recently sent my wife’s watch for a battery replacement but made sure I checked with Breitling beforehand about the custom diamonds added to the genuine Breitling bezel, including sending them pictures, to ensure the work could be carried out. I was informed in writing that yes it would be fine and they noted not to recommend replacing the bezel.

After Breitling received the watch, I was sent an itemised list of work, with the most expensive item being to replace the bezel. I informed them yet again, that this wasn’t required and that the work would go ahead.

Two days later I received a phone call from Breitling saying that they now could not do the work because they didn’t want to remove the bezel, bearing in mind that it’s a genuine Breitling bezel. I explained this had already been raised and agreed by their staff and on checking with the Aftersales Director, they agreed to complete the battery replacement as promised.

Another four days pass and yet another phone call is received, saying they now won’t touch the bezel again (nothing to do with replacing the battery) and that they could do only part of the work, with no guarantee or waterproofing promise.

At this point I raised just how poor all element of their customer service had been, the extreme lack of knowledge of their staff members and how that receiving a half arsed service with no guarantees was ridiculous.

At this point no one would respond. The customer manager decided to ignore my emails at a week at a time, only responding when multiple emails were sent.

There has been no apologies for the extremely poor service or work and my wife’s watch was essentially held at ransom until I paid the price for a full and complete service, which I have clearly not received.

The aftersales director has cowered behind the customer service manager, the customer service manger had been aloof and essentially useless and the front facing customer service staff clearly do not know their jobs.

It’s been a terrible experience from start to finish by a company I’ve always expected far better from.

I’d recommend avoiding Breitling servicing like the plague at this point.

I have just picked up my Breitling Sea wolf from having a full service by Breitling UK service center.
Its like new ! 🙂 and i mean New !!
Really pleased with the whole experience from dropping it off at the Breitling store at Meadow Hall Sheffield.
The communication was excellent and that staff were brilliant.

Due to an accident i lost navitimer and It was dream to replace it.
I bought a new new navi timer £4800 and the quality now is dog muck with no decoration on the back the wings are replaced by a B on the watch face also the new eco friendly rubbish cases are disgusting!!!! No o e who pays £4800 for a watch wants a rubnish display case.
It is now up for sale for almost half the price i paid for it. i just want this rubbish gone. I wish i could return it for £1000 less
THEY HAVE LOST ALL QUALITY THIS BRAND USE TO STAND FOR

Super soirée avec l'équipe Breitling autout de la bande dessinée avec la présence de Romain Hugo, Anastasia Heizl et Eloi Rousseau autour de la BD "TOMCAT" : l'histoire poignante de la première femme pilote de chasse dans l'aéronavale US. Une super séance de dédicace avec une passion commune : l'aviation.
Une ambiance d'aéroclub comme on les aime avec champagne et excellents petits fours.
Un grand merci à l'équipe : Teddy, Enzo et Nadine. C'est une équipe sympatique, compétente et passionnée par les montres et leurs histoires.

Ich möchte mich zuerst herzlich bei Frau Kolowratnik bedanken – sie war von Anfang an äußerst freundlich, hilfsbereit und hat sich wirklich bemüht, alles so gut wie möglich zu lösen. Der Service von ihr persönlich war ausgezeichnet, und ich weiß, dass sie für die nachfolgenden Punkte nichts kann.
Leider war meine erste Erfahrung mit Breitling insgesamt dennoch etwas enttäuschend. Die Lieferung über DHL Express verlief alles andere als reibungslos, der gelieferte Weekender wich von der Bestellung ab, und die Uhr kam nicht in dem makellosen Zustand an, den man bei einer Marke in dieser Preisklasse erwarten würde. Auch das Armband war zu groß und erfordert jetzt einen zusätzlichen Termin zur Anpassung.
Ich habe vollstes Verständnis dafür, dass es bei limitierten Modellen grundsätzlich keine Rabatte oder Kulanzpreise gibt – in meinem Fall hätte ich mir jedoch angesichts der mehreren Unannehmlichkeiten zumindest eine kleine Form der Entschädigung oder Geste der Wertschätzung gewünscht.
Insgesamt also ein gemischter Eindruck: hervorragender persönlicher Service durch Frau Kolowratnik, aber ein Ablauf, der dem Luxusanspruch der Marke leider nicht ganz gerecht wurde.

I have spent over £20,000 on Brietling watches over the last decade, enjoying the timepieces for anniversays and special occasions. Over the last 6 months i have been back to two seperate stores to get my timepieces serviced and maybe get a new watch switch strap - and maybe another time piece. On both occasions i was ushed out of the shop (one in the trafford centre and one in the centre of Manchester) by staf telling that they had no space and the service centre was to busy to take on more work "Please come back in 6 months".

I am now left with a very expensive watch collection that is in poor repair and with no premium way of getting them serviced properly to maintain quality and accuracy.

Ultimatly the timepieces can not be enjoyed.

If you are looking for the luxury timepiece experience look elsehere, Brieting have now turned into a smash and grab dealer.

FAYE AND STEPHANIE (SHORT HILLS MALL) WENT OUT OF THERE WAY, TO RESOLVE MY ISSUES. THEY WERE BOTH VERY CUSTOMER SERVICE DRIVEN. YOU CAN TELL BY THER KNOWLEDGE AND ENTHUSIASM, THEY REALLY ENJOY WHAT THEY DO. GREAT PEOPLE SKILLS!!
MrBUG'S

Good afternoon . I dropped off my Breitling watch to get a new band . I went to pick it up and the color in the inside of the watch looked different . Mine was all green , this seemed to have more black than green in it. They did not give me a receipt in the beginning which is my fault so I asked to see the serial number they have from taking the watch . They refused to show me. The ladies name was Emeral . She told me that was store info and not for me . She could not have been any more rude . I have moved and looking for my paper work . They should have gaveork . I have 2 Rolex watches and was going to look at another Breitling but now will not

I own 2 Breitling watches, a Navitimer and a Super Ocean.

They both went back for service in May 2025 and were not returned to the approved jeweller in Murcia, Spain until October 2025.

The pop out button to change time/date on the Super Ocean was so stiff it was virtually inoperable. I was assured this was common post service and it would improve. I used it twice at month end to alter date - it was so stiff it was almost impossible and the second time it actually snapped off. Surely this should never happen with such a high end brand watch.

I was advised not to worry, it would go back to Breitling and would be covered by the 12 month warranty that comes with the (expensive) service.

The watch went back early December and I chased return as I required it for a holiday end of January during which I’d be in the sea snorkelling.

They now have told me it was my fault it snapped and is not covered by warranty and they want me to pay for the repair.

In summary, since May 2025 I’ve had my watch for 2 months, it was serviced badly and was inoperable, they have not honoured their warranty and wish to charge me for their incompetence having deprived me of my watch for 6 of the last 8 months.

Be aware before you buy a Breitling. Post sales they are a disaster - zero ability to contact them directly and official jewellers selling their product seem equally incapable of communicating with them.

Have a Superocean Heritage which i love the look of. However it's broken twice in 6 years. And after the 1st service they returned it with the bezel visibly misaligned. Then initially refused to rectify it and correct the alignment to how how it was when it was sent in. Not the experience / quality expected

Ich kann die schlechten Bewertungen überhaupt nicht nachvollziehen! Sorry Leute, wenn ihr keine Luxuspreise bezahlen wollt, dann kauft euch keine Produkte aus dem Luxussegment. Heult ihr bei eurem Porsche auch rum, wenn ihr für nen neuen Scheibenwischer ordentlich zur Kasse gebeten werdet? Vermutlich ja. Wenn ihr keine Ahnung von Preisen habt, behaltet eure Kommentare für euch. Es ist ganz normal, das eine Uhr (übrigens jede hochpreisige Uhr, egal von welchem Hersteller) regelmäßig gewartet werden muss (steht übrigens in jeder Breitling Bedienungsanleitung) und auch die Preise werden online angegeben. Und wenn ihr darauf keinen Bock habt, dann lasst es doch sein? Und hört auf euch über die Preise und Bearbeitungszeiten zu beschweren? Auch darüber, dass man für einen abgelehnten Kostenvoranschlag Geld bezahlen muss? Das ist doch klar! Die Mitarbeiter im Service hatten ja trotzdem einen Arbeitsaufwand mit eurer Uhr um einen Kostenvoranschlag zu erstellen! Steht übrigens alles online, man muss nur seine Augen auf machen und ein bisschen seine Gehirnzellen verwenden, dann wird das einem alles klar. Ich hatte bisher nur gute Erfahrungen. Auch das bei einer Uhr mal die Zeiger abfallen, Haltefüße vom Zifferblatt brechen.. kann nach einigen Jahren und unsachgemäßer Handhabung (Schlaginwirkungen, Stöße) passieren, bei jeder Uhr. Service ging schnell (bei anderen Herstellern dauert es gerne mal Monate ;)), Preise waren für die Art der Arbeit völlig angemessen.
Kauft euch eine Casio wenn ihr keine Ahnung habt.

My husbands birthday is today and he won't see his watch because I had to call customer service 3 times yesterday and they said there was a quality control issue with the watch they werent sure why it didn't ship. Said it would ship. Today no tracking information. 10k experience for 20 bucks and won't be back to buy his next watch here .placed on the 15th and probably won't be here today