Very friendly helpful staff member Our 3rd Service albeit low mileage and our first visit since refurbishment of Showroom, so we didnt recognise anyone, extremely pleased too with the car wash and i... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My recent service at Honda Brayleys, St Albans was an easy breezy throughly pleasant experience. A shout out for Mani who was brilliant at solving my Apple CarPlay issue!
Selskapet har svart
Once again great service from here this time for aftersales. A BIG Thank You to LEWIS our salesman who has gone above and beyond once again to help. Aftersales is just as important as sales some co... Vis mer
Selskapet har svart
I asked for a waiting service and MOT but on attending found out your central bookings had not done this and it was down for a full day Honda St Albans were very good and allowed me to wait for 4 ho... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Kontaktopplysninger
Lyon Way, AL4 0LQ, St Albans, England, Storbritannia
- 01727 722000
4,7
Enestående
626 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 27 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unsatisfactory experience
On the health check we were told we needed 3 new wiper blades and rear discs and pads to a cost of £439. This was prior to an MOT. We questioned this work and asked for the MOT to be carried out without any work being done. The vehicle passed the MOT with no advisories whatsoever. This has left us with no confidence in a company we have used for approx 15 years.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Barry, Thank you for your feedback. I’d like to clarify a couple of important points regarding the items you mentioned. In relation to the front wiper blades, these would only be failed or advised on an MOT if they are split, damaged, or not effectively clearing the windscreen to provide an adequate view of the road. If the blades are functioning correctly and clearing the screen properly, they would not receive an advisory. It appears the service technician may not have clearly explained the difference between an MOT requirement and a maintenance recommendation, and I apologise for any confusion this caused. Regarding the brakes, there are typically two circumstances in which they would receive an MOT advisory. If the brake pads are close to the legal minimum thickness of 1.5mm. If the tester is able to clearly see the pads or discs through the wheels and determine they are nearing the wear limit. If neither of these conditions apply, and the braking performance meets the required standard, then no advisory would be issued, which explains why your vehicle passed the MOT without advisories. The health check carried out prior to the MOT is a preventative maintenance inspection rather than a legal roadworthiness test. Recommendations made at that stage are often based on wear levels that may not yet meet advisory or failure criteria but could require attention in the near future. However, this distinction should have been communicated more clearly to you at the time, particularly when discussing work totalling £439. We completely understand how this situation would affect your confidence, especially after 15 years of loyalty, and we sincerely apologise for the frustration caused. Your feedback is extremely important, and we will be reviewing how our team explains health check findings versus MOT requirements to ensure clearer communication in future.
MOT conducted at a different garage off site?
Booked in for MOT. Done promptly while i waited, staff friendly and waiting room comfy. However i did notice after that the test had been conducted at a different garage off site- i presume my car had been driven there and back while i was in the waiting room which i found unnerving after
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Polite helpful reception. Work completed as planned.
Polite helpful reception. Timely, efficient completion of work at quoted price.
13. februar 2026
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Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Stuart, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Car servicing at Brayleys
Very helpful thank you. It would be good if there was more customer car parking at the St Albans garage. Good car service though and good help with a small technical problem with the car.
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi David, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Mark Gillam at St Albans
Mark Gillam at St Albans - what a really friendly and helpful member of the team there. Would definitely return there and also recommend friends :)
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Tracey, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Good Service with Clear Advice
Received valuable advice with clear explanations from Mani. Overall, the service was very good. The only surprise this time was that there were no car wash and vacuum at the end, which I was expecting based on previous visits.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Quoc-Tuan, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.
Service at Brayleys
Courteous reception from Mani, timely completion of service and MOT, helpful advice on future maintenance. Posted by Dr John Matthews (using Linda Banks' account)
4. februar 2026
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Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Linda, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lovely people who really do a good job…
Lovely people who really do a good job and care about getting it right.
2. februar 2026
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Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Angela, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Service and MOT
Service and MOT smoothly planned and executed with telephone call when ready for collection
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Steve, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Brayleys St Albans have let standards slip
Honda/ Brayleys called me to book my car in for its 3rd service and 1st MOT at the St Albans showroom. The car park was busy already at 9am on a Monday. I was guided to pull in behind another car but given no further information so I left my car where it was and went into the showroom. On checking in I was told they didn’t realise I would be sticking around and waiting for the service and MOT to happen. However my car was prioritised and done within a couple of hours.
There is no longer a valet service as part of the service so neither an inside nor outside clean, which rather than being an environmental measure, it is just a cost saving measure.
I have two more free/ pre-paid annual services left in my service plan, once those are out of the way I won’t be bringing my car back.
On the plus side, the waiting area was warm enough, the chairs were comfy, and the free coffee was ok.
26. januar 2026
Anmeldelse skrevet uten oppfordring
Perry
The sales assistant Perry that dealt with me from start to finish was extremely professional and explained everything regarding the car and what to expect from Honda. From ordering my vehicle to receiving it took only two weeks which I honestly could not believe. Just a brilliant service from the start.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Karen, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Excellent work team
The service supervisor and the team have been excellent in work. They're always friendly and professional in their jobs. They know how to treat the customers kindly and with respect.
20. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Tony, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Attention to detail and no hard sell
Staff who were attentive but not intrusive or over bearing (a tricky balance!) Left with the feeling that they were really helping me form opinions and views (electric, hybrid, price point, add-ons etc) rather than selling me a car.
9. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Michael, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Top garage
Great as always, top garage, top service for my Civic
14. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Teresa, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.
Helpful & friendly staff
Mark was very helpful and found me a nice car!
18. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Suzanne, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Urgent work needed on my CRV
I phoned the service team in the morning as I had problems trying to change the number plate bulbs on my CRV. They called me back to say they could see me at 2.15 to do the job for me. I gave them my car and they sorted the lights in no time at all. Thank you Stuart for your friendly attitude and for dealing with the lights so efficiently. Best of all I was only charged a very nominal amount .
23. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Peter, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Promised alloy repairs not completed – asked to pay after purchase. Brayley’s Honda St Albans
Issue resolved after escalating to the dealership’s Head of Business via Honda UK Customer service.
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Mike, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.
Recall notice work
My car went in to Brayles Hyundai, St Albans following a recall notice. This and other items were dealt with quickly and I was informed of progress. The staff were polite and helpful. Thank you Jon.
The only issue I have is that parking at the new site was virtually impossible. I was told that next time I take the car to just leave it, take the key in and the staff will find a suitable place for it.
27. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Jacqui, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
Service staff were friendly and…
Service staff were friendly and efficient on booking my car service and explaining everything that had been done on completion.
There is always a welcoming atmosphere when visiting.
21. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Brayleys Cars - Brayley Honda St Albans
Hi Avis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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