Brayleys Cars - Brayley Honda St Albans Anmeldelser 

614
•
TrustScore 4.5 av 5

4,7

Beliggenhet

Bytt filial

Lyon Way, AL4 0LQ St Albans, England, GB

•

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Because my car had not been drivenfor nine months I bookek ed into Brayley's Honda for a detailed health check. All personel spoken to during the check in process were helpful and understanding of m... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Everything was handled professionally and smoothly. Only one concern. I asked for the telematics control unit to be enabled so that I could use the Honda + App. On arriving home I tried the App but it... Vis mer

Vurdert til 5 av 5 stjerner

This is the 4th car we have bought from Brayleys St Albans. Mark Gilham has sold us the last 3 and he has been excellent at all times. Providing help not just during the purchase process but wit... Vis mer

Selskapet har svart

Vurdert til 4 av 5 stjerner

Started by booking for service via call centre. Took far longer than when phoning the show room in the past. Took car in at 8.00am as requested but did not really feel welcome as in the past. I have... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Bilforhandler
  2. også i
  3. Bilverksted
  4. Bruktbilforhandler
  5. Forhandler av brukte bildeler

Skrevet av virksomheten

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Kontaktopplysninger

  • Lyon Way, AL4 0LQ, St Albans, England, Storbritannia

  • 01727 722000

4,7

Enestående

TrustScore 4.5 av 5

614 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 28 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én uke

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,7

Alle anmeldelser

(614)

3 273 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Thankyou John Loizou for being so…

Thankyou John Loizou for being so helpful and informative and not pushy when l was buying a Hyundi i10 at your St Albans branch last Wednesday. You explained everything so l understood. I just wanted to thankyou very much.

26. juni 2026
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Hi Karen, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Vurdert til 5 av 5 stjerner

Exceptional & Professional Service Every Time

Again, the service we received at St Albans Brayley Honda was exceptional. We brought our CRV in for its regular service and MOT. James is a great addition to the Service Desk team. He and Mani looked after us and got everything sorted in the most professional and helpful way. Very much appreciated, Roy & Robin

19. juni 2026
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Hi Robin, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Vurdert til 5 av 5 stjerner

Excellent service

Staff professional and helpful. Appreciate service and mot being completed in such extreme heat.

24. juni 2026
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Hi Carolyn, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Vurdert til 3 av 5 stjerner

Recent service and MOT carried out…

Recent service and MOT carried out efficiently and well - mind you the spark plugs cost £150 a set!!

Waiting for my car to be ready, I noticed the very professional banner display saying that instead of washing my car, Brayley will "plant a tree on my behalf". No they won't. This is cost saving masquerading as an environmental initiative. If only they had been honest about it.

16. juni 2026
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Thank you for your feedback, and I'm pleased to hear that your service and MOT were carried out efficiently.
I appreciate your comments regarding both the spark plugs and our environmental initiative. In relation to the spark plugs, I can assure you that these were charged at the correct manufacturer-recommended price for the parts fitted to your vehicle.
Regarding vehicle cleaning, I understand that not everyone will agree with our decision to discontinue complimentary washes and vacuums. Whilst there is undoubtedly a cost associated with providing this service, the decision was also driven by a desire to reduce water consumption, chemical usage, energy usage and site congestion. As part of this change, we have partnered with Ecologi to fund tree planting projects on behalf of our service customers.
I fully appreciate that some customers would prefer a clean car to a tree being planted, particularly if they have enjoyed that service as part of their dealership experience for many years. Your feedback is therefore both understood and appreciated.
Thank you again for taking the time to share your thoughts and for your continued custom.

Vurdert til 5 av 5 stjerner

Been using Brayleys Honda St Albans for…

Been using Brayleys Honda St Albans for 9 years for service and MOT. Mr Andy Doust booked my car in by contacting me and when I arrived Manoj Nayee greeted me and dealt with it straight away. Very friendly and prompt service and staff are also friendly. Service and MOT got sorted and I was explained in details what to look out for by Manoj which was great, Andy is busy man but always got time to chat and happy to help if I needed any assistance, which is greatly appreciated. I would recommend Brayleys Honda St Albans, you can trust them. Thank you.

16. juni 2026
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Hi Jay, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Brilliant service

A huge thank you to Shaff for helping us buy our car. He was the complete opposite of the typical pushy salesperson — genuinely kind, patient, and happy to answer anything we asked. He made the whole experience smooth and stress‑free.
We part‑exchanged our old car and got a great price, and he kept everything relaxed from start to finish.
If you’re thinking of buying from St Albans Brayleys, go and see Shaff. You won’t regret it.

13. juni 2026
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Hi Lisa, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Extremely pleased

Very pleased, as always, with my Jazz annual service. Mani was extremely helpful and our car was serviced while we waited. All the staff were very kind and helpful as I waited with my disabled and severely partially sighted wife. Stuart Warner who serviced the car this year and last year does a fantastic job. I also like the new style health check report which highlights items which might require changing/servicing next year and which indicates how much they will cost.

9. juni 2026
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Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

I would like to thank Perry Clive in…

I would like to thank Perry Clive in Brayley St Albans for his help when purchasing my Honda CRV. Everything went smoothly and I look forward to repeating the process in the future.
Regards,

Mr Howson

29. mai 2026
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Hi Andrew, Thank you for your review, we are very happy to hear of your positive experience! Please don't hesitate to reach out if there's anything else we can do for you.

Vurdert til 5 av 5 stjerner

You picked up my car as requested on…

You picked up my car as requested on time did the service and returned th car back
Thank you

3. juni 2026
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Svar fra Brayleys Cars - Brayley Honda St Albans

Hi Godfrey, We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Vurdert til 5 av 5 stjerner

Service report

Can't fault the service i received staff was very polite and helpful dealt with all my requirements will always recomend them been with them since June 2019

21. mai 2026
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Hi Robert, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Vurdert til 5 av 5 stjerner

Kona first service

Staff were very helpful and professional

18. mai 2026
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Hi Peter, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Vurdert til 5 av 5 stjerner

Very helpful polite and kept in contact…

Very helpful polite and kept in contact wirh me though the service.

18. mai 2026
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Hi Brenda, Thank you for your positive review. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Vurdert til 5 av 5 stjerner

We were totally unsure of what car to…

We were totally unsure of what car to buy finances dictated ,as we thought a very limited selection of second hand cars would be all that was available to us. However as we walked around Brayley Honda in St Albans we started chatting to the team who were knowledgeable totally understood our needs and fund situation . We sat Down with mark and over the next few visits understood how we could purchase a quality reliable car with out being coerced into something we couldn’t afford. We really loved our chats with Mark in fact it was a pleasure to go there . cup of tea and a laugh with the sales team .
Mark throughout the whole process has been brilliant . We cannot praise Brayley enough and will be purchasing our next vehicle with them . Mark told us he’d been there for 10 years and we could see why . Great purchasing experience .

2. mai 2026
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Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Recent Major Service

Recent Major Service: Excellent experience with helpful feedback from Service Advisor immediately after the initial inspection, and advice as to the relative prioritisation of subsequent suggested repairs.

20. april 2026
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Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Brayley Honda St Albans

The staff at Brayley Honda St Albans managed to fit the service and MOT into the schedule to accommodate my needs in terms of collection time so that I did not have to return home and then come out again.

13. mai 2026
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Hi Sally, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Efficient and friendly service

Warm and friendly welcome. Advised as to what the garage was going to do and how long it would take. They managed to finish ahead of schedule and let me know right away. All very helpful and friendly.

11. mai 2026
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Hi Eilis, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 4 av 5 stjerner

It was mostly good

It was all good and the staff are very friendly, but this is the first time we’ve had to pay extra just to fit two windscreen wipers on top of the service plan that we pay by direct debit. Gone are the days of personal service that we used to have, whereby we weren’t charged for small things like that.

8. mai 2026
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Hi Jane, Thank you very much for your honest feedback. We are glad that your overall experience was positive but will make note of the areas where improvements can be made, to improve future customer experiences.

Vurdert til 5 av 5 stjerner

A pleasant experience

I used the while you wait service. Very pleasant, very helpful staff. The waiting area is airy, with tea coffee and plenty of magazines to help pass a couple of hours.

My only downside was, and is nothing to do with Brayley, was a person next to me on the phone for the whole two hours speaking a foreign language. Not pleasant.

Overall my experience with Brayley was great

29. april 2026
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Hi Robert, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Honda St Albans consistently meet expectations.

Michelle did a first class job, was professional, polite and focused on resolving queries I had about my sat nav system. Mani assisted in this matter also, the teamwork shown was exemplary.
My car was in for a service and MOT, I dropped it off pm. the day before which helped with my journey planning the day of the work itself. Michelle was very helpful with the booking in process and briefed me extremely well on timing/pick up expectations. All work was completed to a very high standard.

22. april 2026
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Hi Loraine, Thank you for your review. We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Vurdert til 5 av 5 stjerner

Satisfactory service at Honda Bushey…

Satisfactory service at Honda Bushey staff were polite and guided me through

21. april 2026
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Hi Sodiq, We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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