Bravissimo Anmeldelser 

My recent visit to the Westfield White City store in Shepherd’s Bush was very disappointing. There was only one customer in the shop, yet the staff offered almost no assistance. One staff member gave me a few bras and never returned, so I stepped out of the fitting room hoping someone else would help. The tall white , bald staff member ignored me, and another said she would send someone, but it took so long that I nearly left.
When I went to pay, I was then told that the colours and sizes I wanted weren’t available. The tall staff member and the dark-skinned staff member exchanged looks and rolled their eyes, making me feel as though I was asking for something free. After 8–9 years of shopping there, this experience was extremely disappointing. I ended up buying only one bra, and I only purchased it because I was travelling and had no other option.

Niyah at the Birmingham store was a wonderful fitter and I felt really heard in my worries about sizing and lacking confidence after previous poor bra fitting appointments. The bras are ludicrously expensive though so I ended up going ahead and purchasing a lot of the Panache ones I tried on via the Panache website as they're far better priced there. But huge thumbs up for Niyah and her service, she was excellent 😊

I visited Bravissimo in Solihull with so much hope. I’ve never been able to afford expensive bras, but after gaining a bit of weight and years of being poked, bruised and constantly uncomfortable in cheap ones, I finally saved up and decided to treat myself.

I was fitted on 2 September, and walked out with a bag of 4 bras and an even bigger smile – over £170 spent on bras I believed would finally support me.

The service in store was honestly wonderful, and I appreciated the fitting help (even though the selection in 34G was smaller than expected). I left thinking, “this is it… finally, comfort, finally quality.”

But the reality hit soon after. I took such good care of those bras, wore them properly, washed them gently… and yet 3 out of 4 have already failed. The straps simply DO NOT hold. I tighten them, they stay for a few hours, and then they loosen on their own. My boobs keep falling out, the bras stop supporting me, and I go right back to being uncomfortable!! For this price?! It feels like I spent £170 just to be told what size I should wear. That’s absolutely ridiculous.

I’m genuinely heartbroken because this was a big purchase for me. I trusted the brand. I expected better quality. So much money wasted. I wouldn’t recommend this to anyone unless you want beautiful bras for its looks and not the comfort.

I really wanted to love Bravissimo… but now I’m just sad and frustrated. 💔

And honestly, I’m not even asking for a refund or replacement (especially replacement). I don’t have the time or energy to sit on the phone with customer service, explain everything all over again, and jump through hoops for something that should NEVER have happened in the first place. I shouldn’t have to waste my time to prove that a £170 purchase should last more than 2 months. I’m just deeply upset and disappointed that something I was so excited for has turned into such a let-down. I truly expected better.

I bought two of the same bra, in different colours, online. I wore one of them a few times and found it uncomfortable, so decided to return the other that I hadn't yet worn.

The reason I give a one star review on TrustPilot is that I left a product review on Bravissimo's website, which a week later, hasn't appeared on Bravissimo's website. This gives the impression that Bravissimo only post positive product reviews, and don't post one or two star reviews. I use reviews to help inform decisions when buying online. This makes me distrusting of Bravissimo's reviews and I won't buy from them again.

I went to the Leeds store and had excellent service from all the ladies including Sue and Evie. Afterwards I decided to get another bra and the phone customer service team were also very polite and helpful too. I have been with this company for many years and think that they offer a wonderful service.

I visited the Cambridge store a few weeks ago to see if they had availability to measure me. I was quickly seen and brought a selection of bras to try in various styles and colours. I had help making sure they fit correctly and if not was brought alternative sizes or styles. I came away with several bras but on trying them again at home decided one was a bit tight. I contacted Bravissimo on their live chat and was advised on the best size to exchange it for. I was given a free return label and then sent the alternative size which fit perfectly. Great customer service and always a lovely experience to pop into store. Highly recommend for anyone needing a fitting.

Positive and good experience in the Chelmsford store. First time shopping there, and was made to feel welcome and comfortable. Offered various styles in what I was shopping for. Ended up buying something slightly different, but better, than intended. Store had an excellent choice of everyday Bras, which was better than I'd assumed from their window displays. Highly recommend!

The worse Experince in my life . The lady who served me at the end was much better. The manager was awful made me feel never to come back at Westfield store.

I went for my first fitting with Priscilla at the Leamington branch today and I was made to feel really special. She showed me so many bras and made sure the fitting was just right for me. There was no rush to choose and I’ve a wish list of bras to buy at a later date. Product knowledge was amazing including the lady on the shop floor.
I will definitely be returning.

I think Bravissimo's policy of allowing unlimited, free exchanges is amazing! I changed my bra 3 times until I got the bra size I needed. It was so easy to organise the exchanges. Good quality and comfortable products too!

I visited Bravissimo for the first time on 10/10/2025 for my bra fitting. What an unique experience. Met Addy who was very welcoming and made me feel absolutely comfortable in that environment. Addy was very informative and gave me good advice. I was very excited 🤣 and purchased three beautiful fitting bras and ordered another in a different colour. I will definitely be recommending family and friends to Bravissimo👍🏼 Great experience 🙂

I want to say a big thankyou to Bella at the Bath store. She helped me enormously when I visited the store.
I needed to be fitted for new bras and Bella was very helpful and knowledgeable about the products. She treated me with respect throughout the visit and the bras she suggested are perfect for me

Went to bath store today and what I can say. molly was so friendly and all round amazing with me. I went into M&S yesterday and they said I was a 36G. Turns out I am a 38J after having a fitting with Molly at bath.

the bras used to be fantastic, now htey changed hte back

the back needs to be a straight line otherwise its too loose.... now allthe back of these bras make them loose and such

thye used to be great, bring them back

I cannot thank you enough. You really do go above and beyond for your loyal. customers. Basically I’ve lost quite a bit of weight due to health reasons and my Millie bras felt not right. I ordered in smaller cup but band still too big. I went on to live chat and Mel was so helpful and got me sorted. It is especially important because we go away in a few days. My underwear is very important to me and to have Bravissimo just makes everything better. Thankyou Mel

I bought back my bra that had not been fitted properly from my previous visit as it was to tight and the catches were bent back. I wasn't able to get in to shop any sooner to return it so when I came in on the 13th Sept I was told I was out of the guarantee so not impressed of the customer service so I ended up having to buy another bra the size I know that fixed me

If a business is only as good as it’s customer service, then every business needs a Chloe, who we were lucky enough to have helping us in the Bath store of Bravissimo.

My teenager needed a fitting and Chloe was so professional, helpful and lovely. She gave excellent advice, fetched us a variety of items and checked the fitting and sizing. There was quite a lot of to-ing and fro-ing and Chloe was patient and genuinely interested in getting the right fit. I left with two purchases, a happy teenage and my faith in excellent customer service restored.

Stores are brilliant, fitting amazing. Sadly online service is awful, still waiting for order 2 weeks later, no communication apart from initial confirmation email saying 4-7 days delivery time. Have chased with company but just been told to wait, they are having to track down order from another store - this should have been communicated before order and taking payment. Sadly I'd avoid online orders.

Went into the Cheltenham store, a young lady called Paige helped me get the right fitting bras,i am so happy with them and give me a much much supported and better look. Will always buy from Bravissimo from now on.
Thanks again Paige
Carole Brown

I went into the Cambridge store on a busy Saturday and apart from one person on the till trying to cope with an ever increasing queue, there was no staff to be seen. There was also a queue downstairs waiting to try on. I left the shop with nothing after waiting 20 minutes to be served. Usually get great service, so not sure what's happening. Disappointed .