Brabantia Anmeldelser 

Brilliant customer service! The pedal mechanism on our bin broke so I emailed Brabantia asking if they sell parts to replace the mechanism. They asked me for photos and proof of purchase and the next thing I know, they are sending me a replacement bin free of charge. I didn't ask or expect a replacement as we've had the bin a few years now. Very well-deserved 5 stars.

2 afsluitdoppen besteld voor grondanker
Keurig een bericht dat het is verzonden en nu na een week nog niks Nog niet een berichtje dat het door de bezorgservice is ontvangen

Rubbish products and they won't honour the warranty. Bought a pan but it broke very easily from regular home use. Tried to return it with receipt but absolutely useless - take forever, give you wrong information and make you lose the will...I guess it's one way to wear you down and give up!

This is the second review, and the first time ever I have done a double review for a company, that reflects how poor I think Barbantia Top Spinners 40M are.
Yet again a crimp has come off a section of line, so we now have three sections that have failed. I did explain to customer support that this would happen, and they still will not honour the guarantee without a copy of the till receipt. So how long before the next line breaks?

Ik kocht 2,5 jaar geleden de LIFT-O-MATIC DROOGMOLEN 50 METER, MET GRONDANKER, Ø 45 MM - METALLIC GREY. Na 1 jaar brak de eerste lijn al. Na 2,5 jaar begint alles te breken. Dit aangekaart bij Brabantia. De lijnen blijken maar 2 jaar garantie te hebben. Ik moest maar een vervangingsset bestellen à €15,95. Heel teleurstellend, zeker omdat ik mijn vorige Babantia droogmolen wel 15 jaar zonder problemen heb kunnen gebruiken.

Good customer service includes correcting things that go wrong. I contacted Jo Pursall at Brabantia to share my disappointment after an order could not be filled ( item out of stock). Jo was prompt and polite, in her responses and apologised/ explained had happened. She also resolved the issue quickly. The item was dispatched at no charge. Brilliant friendly customer service.

Can’t beat them you get what you pay for 10/10

Mooie prullenbak, waardeloos design aan de binnenkant.

Wij hebben de Brabantia Bo Touch Bin.
Fantastische prullenbak en helemaal blij mee, maar!!! De binnenkant is echt een waardeloos design.

Te veel hoekjes en vakjes waar vuil maar ook larven in kunnen nestelen.

Ik heb nu al een aantal keer gehad dat ik met een saté prikker de fruitvlieg larven/maden en/of vliegen larven/maden uit alle hoekjes moest peuteren.

Sowieso al vies, maar helemaal omdat je niet overal goed bijkomt.

Ook al het vocht van de gft bak gaat in die vakjes zitten.

Ik zou persoonlijk iets van een afdeklaag nog over die vakjes gedaan hebben zodat het gebruiksvriendelijk schoonmaken is.

Ook de binnen onderkant heeft te veel hobbels waardoor het lastig schoon te maken is.

Verder super tevreden met de prullenbak, staat prachtig in de keuken.

Jo was super helpful, explained why our existing line broke and although it was misuse on our part has sent us a replacement under the guarantee

I rang Brabantia as a bin i purchased 4 years ago had developed a fault on the lid. I spoke to a lovely lady (sadly, i don’t recall her name) and without hesitation she said she would sent a replacement part out free of charge. She told me it would take between 3 to 5 working days to arrive, however after calling on them on the Thursday I was pleasantly surprised to receive the part on the saturday.

Thank you Brabantia for your excellent customer service!!

My Brabantia bin originally belonged to my mother who died around 2008. I took her bin as it was the right size for my small kitchen and it has served me for many years. Once in a blue moon I clean the stainless steel with baby oil on kitchen roll and about a month ago the push lid hinge/spring broke. I was quite distressed as the bin was not only practical it was also sentimental. I contacted Brabantia to discover they make spare parts for all their products, are very helpful, the Company is B Corp and they believe in repair not replacement like so many other companies. I was delighted to buy a brand new bin lid, which seems a slightly different (although better designed) model and I would guess is easier to clean around the catch. If only they were a UK company, I would buy shares in them. All in all a delightful experience. There are many other companies that could learn from this model!

We bought a brabantia 10L air fryer, the first one we exchange because the fan was touching the element and then the 2nd one, there is a screw missing in the tray holding the handles and the one plastic clip on the chrome trim is broken and now coming loose.
Appliance only one week old.
Poor built quality for something so expensive.

Service après-vente remarquable. L’article est arrivé endommagé, alors que le carton d’emballage était intact. Envoi immédiat d’un nouvel article et prise en charge du retour de l’objet endommagé.

Wonderful caring service and the staff simply went over and above to help me locate my washing line when the courier dumped it halfway up a lane that was not mine.fantastic company to deal with and Ruth is simply the tops.

Had a problem with Rotary Clothes Drier that was purchased about 3 years ago, contacted customer services, problem resolved.
Excellent Service by Jo.

Needed advice about tightening the cables of our rotary washing line. Forwarded a question via the Brabantia website and received an almost immediate response. Had to ask for additional information and received immediate response. Outstanding, impeccable customer service. Thank you Sasha!!

Ik had een gesprongen deksel, en zelfs van schrik de pan weg gegooid.
Ik heb de pan helemaal vergoed gekregen wat een fantastische service!!

Customer service 2nd to none. Agent went out of her way to resolve my problem. Extremely quick response. Well done Brabantia 5 star service

I recently contacted Brababtia Customer Service because I had an issue with my new stainless steel waste bin. Photographs and proof of purchase were requested and sent.
After sending the details requested, they promptly agreed to replace it. Due to the fact they no longer sell the waste bin I bought, they replaced it with their new model.
The Customer Service representative (Sasha) was quick to respond, very polite and professional and my complaint was settled very quickly and positively. Fantastic service.

Ik heb de Brabantia salad to go lunchbox en waterfles met filter vorige zomer aangeschaft. Salad to go lunchbox: perfect! lekt niet, luchtdicht, compact en erg mooi. Waterfles: de filter in de fles is ideaal voor als je ervan houdt verse munt of fruit in het water te doen. Ook leuk dat ze een verborgen quote op de fles hebben gezet. Ik heb mijn waterfles op een te hoge temperatuur uitgekookt waardoor hij is gaan vervormen. Na twee mailtjes over en weer met de klantenservice krijg ik onder de garantie een nieuwe toegestuurd (nog niet binnen). Service stelt niet teleur. Ik blijf een trouwe en tevreden klant van Brabantia :)