I had e-mailed customer service querying why I had received a refund (thinking my order was cancelled). I got a reply from the lovely Ann in customer service to say I was refunded the money as I had b... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had an issue with my parcel as I didn’t put on my house number I emailed and Ann responded so promptly and got me sorted .Great communication keeping me in the loop.Overall excellent customer service... Vis mer
First class customer services, wasn't sure what shade i needed in a concealer, sent a photo and they responded back to me straight away. What more could you ask for. Thank you.
I had a lovely makeup experience on Saturday with Sophie at Braehead BPerfect. I was very pleased with my look and the fact that you can redeem the cost against the products made it even more enjoyabl... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Trend Setting, Award Winning, Ahead of the Game. Changing the Cosmetics industry since 2013.
Kontaktopplysninger
8 Enterprise Crescent, BT28 2BP, Lisburn, Storbritannia
- www.bperfectcosmetics.com
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
IV only started to use BPerfet love all…
IV only started to use BPerfet love all your products your face glow cream I love just ordered Annalivea bondel had a small mistake with that order but I emailed them and they r sorting it out for me to be sent out to me thanks so much to Deborah for fantastic customer service
Accidentally ordered the wrong colour…
Love this make up so much but Accidentally ordered the wrong colour foundation and contacted customer service and they changed it for me they were so helpful thankyou to Deborah for sorting it out for me
What an incredible experience
What an incredible experience! Ann gave me outstanding customer service. As a visually impaired customer I was struggling to find brow products that I could use and give natural results. Next thing Ann kindly arranged to have some products sent to me, I was so touched.
When I feel better I cannot wait to try them.
Thankyou so much
Love this company
Love this company! Great customer service online and in store! Travelled to Manchester recently and went in store as needed help with shade matching and advised on products, girl serving was great! Accidentally ordered wrong shade of product online and emailed and they changed it over for me before the order was dispatched and very quick service to! Love everything about B perfect!
Issue with product during delivery
Deborah, replied to my email and responded quickly & resolved my issue, the lip oil I ordered had leaked during delivery & once photos were sent, there was no issue replacing the product, customer service was great!
Thanks
Louise
Customer service 5 stars
Customer service 5 stars, very quick to reply and solve issue. Very pleasant and helpful.
Outstanding Customer Service
Love the lip trio that I have received. Amazing customer service when I required assistance.
BEWARE! Hidden tariffs Bperfect Cosmetics does not pay or even tell you about.
I live in the US and placed small order with Bperfect Cosmetics. Even though I placed an order through the US.Bperfect site, It was shipped from outside the US. A month after receiving my products FedEx billed me $35 for tariffs! This was not disclosed to me when placing my online order. When I wrote the company they claim no responsibility and state that the tariff warning is somewhere on their website. Companies can be responsible for paying the tariffs. Bperfect chooses not to. And to not tell their customers. Beware and know you will be paying crazy Tariffs to the shipper after you receive your order.

Svar fra BPerfect Cosmetics
I attended B perfect store in Braehead…
I attended B perfect store in Braehead today and was served by Cora. Cora was very helpful and knowledgeable about the products. I appreciated her help with getting 2 bundles. I will definitely be back.
Excellent Customer Service
Ordered a brow pen from BPerfect recently which arrived promptly & with a gel pen which was great. Unfortunately the shade Ash Brown that I ordered was far too dark for me. Following emails between myself & Robyn in customer service I was sent a replacement in shade Brown which Robyn recommended for my colouring. This arrived within a few days & was perfect. The customer service I received from Robyn was really great as she went the extra mile to sort out the problem. It's so nice to find a company that not only provides excellent products but provides excellent customer service too. Thank you Robyn.
I had an item not arrive in my package
I had an item not arrive in my package. I emailed yesterday evening and by this morning a really helpful advisor, called Ann came back to me. Ann dealt with my query promptly, efficiently and in a friendly manner. Really pleased with this Customer Service.
Customer service is excellent I had a…item missing was resolved straight away
Customer service is excellent I had a problem with a product not in my package when it arrived and was sorted straight away the reply was so quick highly recommended and their products are excellent .
Great customer service
Great customer service, quick response & resolution!
I recently emailed customer service as…
I recently emailed customer service as I had placed an order through Tik Tok and after watching a live I quickly realised I had ordered the wrong concealer shade. Robyn got back to me very quickly and was lovely, she sorted it for me before my order was dispatched. Great service! Thanks Robyn
Great customer service
Products were fabulous and delivered promptly, had small issue and customer service was amazing to deal with, definitely purchase from site again
I just love Beperfect
I just love Beperfect, every time I contact customer service they are so lovely and fix everything promptly and professionally! It is so lovely to see someone from Northern Ireland create and build a brand that has amazing & affordable products, and do so much charity work. All the beautiful products have give me some confidence back, after a long battle with Adenomyosis and endometriosis, can’t wait to get my operation so I can get out and show off my new skin and make up lol so thank you xx
Robyn helped me resolve an issue…
Robyn helped me resolve an issue instantly & was a pleasure to deal with
Excellent time with response and solved…
Excellent time with response and solved my problem straightaway
amazing Customer Services from Perfect…
amazing Customer Services from Perfect was dealing with Robyn and she was so kind and Sorted out my Problem in no time
Thank so much Robyn for all your help .
Regards
Carol. Hughes
I recently had an issue with an order…
I recently had an issue with an order from BPerfect and i have to say their customer service was excellent. From the moment i reached out they were incredibly quick to respond to all my emails and kept me fully updated. The team were incredibly friendly and helpful and they handled everything very professionally. Overall i am very impressed with their service and wouldnt hesitate to order from them again
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.







