Born 

Having tried and failed to order the Ergobaby newborn insert from a variety of major retailers (John Lewis, Mothercare etc) owing to a lack of stock, my wife resorted to buying a second-hand one off eBay. She lost the bid in the dying seconds and the insert went for £19. We then stumbled across Born, who offered a 10% discount on a first order and were thus cheaper to buy from brand new than doing so second-hand from eBay - and they had the insert in stock. They also offered next-day delivery, which we needed. The insert arrived promptly and included a hand-written thank you card from the company, which I thought was a nice touch. We were very pleased indeed with the service that Born offered.

I just ordered parts for the Tripp Trapp but they arrived quickly and are exactly as described on the web site.

The ordering was straightforward. The product was delivered within 3 days and we were very happy with the overall service and price.

Just got small part to push chair Stokke with shade which is discontinued. Ladies are so helpful,great communication. It is a scheme that it is my first delivery for 2 years old. Wish to know them eariler. Thanks a lot. Strongly recommended!

I phoned up as I needed help with measurements, the lady was very helpful. The product came promptly and was as described. My only gripe would be £4.95 postage for a small, light item. But otherwise a great experience.

I had the goods I order delivered quickly. I was very pleased with the whole shopping experience

We ordered a new Leander kids bed for our son. Unfortunately it was then delivered to the invoice address instead of the delivery address, which was the store's mistake not ours. Mistake was rectified when I called and item resent promptly. We're very happy with the bed though, it all arrived in good order.

I was very pleased to get a spare strap for my old Trip Trap chair. Born was the only place I could find one. I did, however think the postage was rather high for such a small, light parcel.
Thank you for a prompt and easy to use service.

Very helpful and efficient- fantastic service.

It was very easy to speak to Born on the telephone when we had a query. They called back and helped us sort out what we needed to do. I do not normally like shopping on line but my experience ordering from Born was so good I may use on line more. I felt their service was personal helpful and as good as 'face to face'.... Thank you Born!

I ordered stokke products which were difficult to get hold of! Born managed to get them delivered on time! Amazing customer service! Will deff shop again with them!! :)))

Great service, goods arrived very quickly. I wouldn't hesitate to use Born again.

Took me three days of phoning and leaving messages before someone picked up the phone. When they did though it was fine and the item arrived in reasonable time given it was a special order.

I'd just suggest that the staff check the answering machine more frequently.

No problems. Very speedy service. Thank you.

When I ordered online some uppababy accessories, I was told to wait between 4-6 weeks for delivery. 8 weeks later and two unresponded messages later (email and voicemail) I was still waiting. It was only when I managed to get hold of someone in the office to check that my delivery was actioned: they had been waiting on a small item to come in from suppliers. Suggestion: stick to your delivery deadlines for all items, and update customers if there is a problem with one of the items which could impact on other items to be despatched within time.

Excellent service with good communication . Goods arrived as stated on time.

It took my husband a couple of hours to replace these but having said that, they work better than the original ones ever did!

First time shopper with Born, thrilled with my purchase delivery was so quick and I liked the personal touch would recommend this company 100%.

Had wonderful expert advise over the phone and the lady was adorable. Te website was a little tricky to find what I wanted but she talked me through it. So important to have our babies carried and nurtured right.