Boggi Milano Anmeldelser 527

Svar fra Boggi Milano

For 3 dager siden

Dear Paul,
thank you for your kind feedback! We're delighted to hear that you found the purchasing process simple and the returns just as easy. Providing a smooth and hassle-free experience is very important to us. We look forward to welcoming you back for your next purchase!
Team Boggi Milano

Svar fra Boggi Milano

For 3 dager siden

Bonjour Eric Masera
Nous vous remercions d’avoir pris le temps de partager votre expérience et sommes sincèrement désolés pour la déception rencontrée.
Nous souhaitons préciser que la disponibilité des articles n’est jamais confirmée de manière définitive au moment de la commande. Celle-ci est validée uniquement après les contrôles de nos stocks en entrepôt. En particulier durant les périodes de soldes, il peut arriver que certains articles — notamment des fins de collection ou dernières pièces — ne soient finalement plus disponibles malgré leur affichage initial sur le site.
Nous comprenons parfaitement votre frustration face à ce délai d’information et au manque de clarté, et nous en sommes navrés. Vos remarques sont précieuses et nous aident à améliorer nos processus ainsi que notre communication.
Nous restons bien entendu à votre disposition pour toute demande complémentaire.

Cordialement,
Team Boggi Milano

Svar fra Boggi Milano

For 3 dager siden

Dear Lima,
thank you so much for your kind words!
We're really glad you loved the quality of our clothes and had a smooth return and refund experience.
It means a lot to us, and we can’t wait to have you shop with us again soon!
Team Boggi Milano

Svar fra Boggi Milano

1. apr. 2026

Gentile Aldo,
la ringraziamo per aver condiviso la sua esperienza, anche se ci dispiace sinceramente leggere quanto accaduto.
Quanto descritto non rispecchia gli standard di servizio e attenzione che ci impegniamo a garantire quotidianamente.
Ci scusiamo in particolare per l’errore riscontrato nell’ordine ricevuto.
Dalle sue parole comprendiamo che la proposta di un ordine sostitutivo sia stata accolta positivamente, e ci fa piacere aver potuto offrire una soluzione immediata.
Desideriamo inoltre precisare che, trattandosi di un nuovo ordine, non è possibile applicare promozioni ormai scadute, come previsto dalle nostre condizioni.
Comprendiamo tuttavia il suo punto di vista, soprattutto considerando il disguido iniziale, e ci dispiace che questo aspetto abbia inciso negativamente sulla sua esperienza.
Il suo feedback è per noi molto importante e verrà condiviso con i reparti coinvolti, con l’obiettivo di migliorare sia la gestione degli ordini sia il servizio post-vendita.
Ci auguriamo di poterle offrire in futuro un servizio pienamente all’altezza delle sue aspettative.
Team Boggi Milano

Svar fra Boggi Milano

29. mars 2026

Dear Troy,
Thank you for sharing your positive experience at our Columbus Circle store in New York.
We’re delighted to hear that you appreciated the service. Providing a high-quality in-store experience and giving our customers the utmost attention have always been among our top priorities.
Your feedback truly motivates us to keep improving and delivering the best possible service.
We look forward to welcoming you back soon!
Team Boggi Milano

Svar fra Boggi Milano

25. mars 2026

Gentile Camillo,
Siamo davvero lieti di sapere che il suo acquisto sia stato all’altezza delle aspettative e che abbia trovato il nostro sito semplice, intuitivo e piacevole da utilizzare.
Ci fa ancora più piacere sapere che anche la gestione del reso finalizzato al cambio taglia sia stata così fluida e veloce: sappiamo quanto sia importante poter contare su un servizio efficiente e senza complicazioni.
Il nostro obiettivo è proprio quello di rendere ogni fase dell’esperienza d’acquisto, dalla scelta del prodotto fino all’eventuale reso, il più semplice e rapida possibile, e il suo feedback ci conferma tutto ciò.
Ringraziamo nuovamente per il feedback fornito,
Team Boggi Milano

Svar fra Boggi Milano

24. mars 2026

Sehr geehrter Anthony,
wir danken Ihnen für Ihr Feedback, das wir sehr aufmerksam gelesen haben.
Aufgrund Ihrer Meldung haben wir die entsprechenden internen Überprüfungen mit dem Geschäft durchgeführt und bestätigen, dass wir den Vorgang gemäß Ihren Wünschen bearbeitet haben.
Wir sind uns bewusst, wie wichtig es ist, einen effizienten und lösungsorientierten Kundenservice zu bieten.
Ihr Feedback ist für uns von entscheidender Bedeutung, um unsere Prozesse weiter zu verbessern und zu verhindern, dass sich ähnliche Situationen in Zukunft wiederholen.
Team Boggi Milano

Svar fra Boggi Milano

18. mars 2026

Dear Customer,
Thank you so much for your kind words!
We’re truly delighted to hear that you had a great experience both online and in-store.
Providing a smooth, fast, and pleasant service, always with care and courtesy, is exactly what we strive for every day.
Knowing that you were satisfied and that you’ll be coming back in the future is the greatest reward for us.
We’ll keep doing our very best to meet, your expectations.
We look forward to welcoming you again soon, and thank you once again for your trust.
Team Boggi Milano

Svar fra Boggi Milano

18. mars 2026

Sehr geehrter Kunde,
wir bedanken uns für Ihr Feedback und bedauern die von Ihnen beschriebene Erfahrung aufrichtig, insbesondere angesichts Ihrer langjährigen Treue.
Wir möchten Sie darüber informieren, dass Ihre Bestellung WEBD01394864 nur teilweise bearbeitet wurde, da der Artikel BO25A050806 – Polohemd mit halbem Reißverschluss Cool Jade (Größe M) zum Zeitpunkt der Auftragsabwicklung nicht verfügbar war.
Für diesen Artikel wurde keine Zahlung abgebucht.
Was den Rest der Bestellung betrifft, so wurde der Versand in drei separate Sendungen aufgeteilt: Zwei davon sind derzeit unterwegs und sollen laut Sendungsverfolgung in Kürze zugestellt werden, während die dritte Sendung ordnungsgemäß zugestellt wurde.
Wir verstehen die Unannehmlichkeiten, die durch die Teillieferung und die Wartezeiten entstanden sind, und entschuldigen uns dafür, dass der Service Ihre Erwartungen nicht erfüllt hat.
Ihr Feedback ist uns sehr wichtig und wird intern weitergeleitet, um die Logistikprozesse zu verbessern.
Für weitere Fragen oder Unklarheiten stehen wir Ihnen gerne zur Verfügung.
Team Boggi Milano

Svar fra Boggi Milano

17. mars 2026

Dear Yianiko,
Thank you for sharing your experience and for the continued trust you place in our products.
We are truly pleased to hear that you appreciate the quality, design, and timeless style that define our brand.
We completely understand your observations regarding the differences between the European and U.S. markets.
Price variations can occur across countries due to a combination of factors: international distribution involves additional costs related to transportation, logistics, and taxation, as well as differences in trade policies and agreements.
Geographic distance can also impact overall costs, ultimately influencing the final retail price.
Regarding the loyalty program, we would like to clarify that it is the same as the one available in Europe; however, it is applied exclusively in directly operated stores.
We also sincerely appreciate your feedback on the online shopping experience and shipping communication.
Your feedback is extremely valuable and helps us identify areas where we can improve.
We are continuously working to make the experience more seamless, transparent, and aligned with customer expectations.
We hope to provide you with an experience in the future that fully reflects the standard you enjoy in Europe, and we thank you again for your support.
Team Boggi Milano

Svar fra Boggi Milano

16. mars 2026

Dear Onder,
Thank you very much for your kind review! 😊
We’re really happy to hear that you found our service very good, quick, and friendly.
Providing a fast, welcoming, and high-quality experience is always our goal, so it means a lot to know that we met your expectations.
Your feedback truly motivates our team to keep doing their best every day.
We look forward to welcoming you again soon!
Team Boggi Milano

Svar fra Boggi Milano

15. mars 2026

Dear Dino,
Thank you very much for your positive review.
We’re truly pleased to hear that you appreciated the price, quality, and design of the product.
We always strive to offer products that combine excellent value with reliable quality and carefully considered design. Knowing that these aspects met your expectations is very rewarding for our brand and motivates us to continue maintaining high standards in everything we do.
Customer satisfaction is extremely important to us, and feedback like yours helps us continue improving our products and services.
We are very grateful for your support and for taking the time to share your experience.
Thank you once again
Team Boggi Milano

Svar fra Boggi Milano

15. mars 2026

Dear Andrew,
We sincerely appreciate you taking the time to share your feedback. It is a pleasure to know that the return process went smoothly and that everything was handled efficiently without any difficulties.
Our goal is always to provide a simple and reliable service, so hearing about a positive experience like yours is very rewarding for our Brand.
Your support and satisfaction truly motivate us to keep maintaining high standards.
Thank you once again for your trust and for sharing your experience.
Team Boggi Milano

Svar fra Boggi Milano

13. mars 2026

Dear David,
Thank you for sharing your feedback and, above all, for your patience during the waiting time.
We would like to reassure you that there are no financial issues and that your request has been handled.
The refund related to your order WEBD01377148 has been regularly processed to the payment method used at the time of purchase on the following dates: February 24, March 9, and March 12.
Please note that the time required for the credit to appear may also depend on the processing times of the banking circuit or the credit card provider. For this reason, the amount may only become visible on your statement after a few working days.
We sincerely apologize if our responses did not arrive as quickly as you expected, and we fully understand your frustration.
Our goal is always to provide a level of service that reflects the experience we want our customers to have, and your feedback is very important to us as it helps us improve.
Team Boggi Milano

Svar fra Boggi Milano

11. mars 2026

Dear Dalton,
Thank you so much for sharing your feedback!
We are delighted to hear that you appreciate Boggi's style and that our designs enhance your business-casual look.
For us, Italian style and the quality of our products are among our main objectives: we want every garment to convey elegance, refinement, and attention to detail, without compromising on comfort and everyday practicality. Knowing that a 100% Boggi outfit can make a difference confirms that we are heading in the right direction and motivates us to continue offering increasingly refined and distinctive collections.
Thank you again for sharing your experience, and we hope to continue helping you enhance your unique style with our garments.
Team Boggi Milano

Svar fra Boggi Milano

9. mars 2026

Estimado Angel,
Le agradecemos sinceramente su amable comentario, tanto sobre el proceso de devolución como sobre nuestros productos. Nuestro objetivo es ofrecer siempre un servicio rápido, puntual y atento a las necesidades de nuestros clientes, junto con prendas fabricadas con materiales de primera calidad y tecnologías de vanguardia. Nos complace saber que también ha apreciado el diseño y los tejidos de nuestras colecciones.
Team Boggi Milano

Svar fra Boggi Milano

11. mars 2026

Chère Sara,
Nous sommes sincèrement désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes et nous comprenons votre frustration suite à votre achat .
Nous tenons toutefois à vous informer que, dans le cas de commandes effectuées à l'aide d'une carte de crédit combinée à une carte cadeau, la procédure de remboursement suit une procédure spécifique prévue par notre politique interne.
Plus précisément, en cas de remboursement, la partie du montant payée par carte de crédit est recréditée directement sur la carte utilisée pour l'achat, tandis que la partie du montant payée par carte cadeau est remboursée sous forme de bon d'achat d'une valeur équivalente au montant initialement utilisé.
Cette procédure est définie par nos processus administratifs et nos systèmes de gestion des paiements, qui prévoient que les remboursements soient effectués via le même moyen de paiement que celui utilisé lors de la commande, afin de garantir la traçabilité et la sécurité des transactions.
Nous restons bien sûr à votre disposition.
Team Boggi Milano

Svar fra Boggi Milano

12. mars 2026

Dear Roland,
Thank you for your patience.
We have now completed the necessary checks internally and with our accounting department regarding the refund for your order WEBD01361966.
Following these verifications, we can confirm that the refund for the missing balance has been issued today, March 12.
The amount has been processed using the same payment method used for the original purchase.
Please note that the time required for the refund to appear in your account may vary depending on your bank or card provider, and it may take a few business days for the transaction to be visible.
We sincerely apologize for the delay and for any inconvenience this may have caused, and we thank you for your patience while we carried out the necessary checks.
Team Boggi Milano

Svar fra Boggi Milano

11. mars 2026

Dear Thomas,
we sincerely apologize to hear about your experience.
For purchases made on our online store, please note that returns or size exchanges can be made within 30 days of receiving your order, as stated in our terms and conditions of sale.
If you would like to share more details about your order or previous requests with us, we will be happy to look into the matter and see how we can best assist you.
Our goal is always to ensure the best possible experience for our customers, and your feedback is very important to us.
We remain at your disposal to investigate the situation and assist you.
Thank you for sharing your experience with us
Team Boggi Milano

Svar fra Boggi Milano

Oppdatert: 3. mars 2026

Cher Fred,
Nous sommes sincèrement désolés pour ce qui s'est passé avec l'article en question.
Nous tenons à préciser que le magasin Boggi Milano - Rue du Rhône a agi dans le respect total des procédures de l'entreprise, en soumettant la veste à notre service produit pour les vérifications techniques appropriées. Comme il ne s'agissait pas d'un défaut reconnu comme tel, il n'a pas été possible de procéder à une intervention sous garantie. Un devis de réparation a toutefois été proposé par notre couturière, mais cette proposition n'a pas été acceptée.
Nous saisissons également cette occasion pour signaler que, lors de la communication téléphonique avec le personnel du point de vente, suite à la non-reconnaissance du défaut, des propos et des comportements non conformes aux règles de respect et de collaboration ont été constatés.
Nous restons à votre disposition.
Team Boggi Milano