BNESIM Anmeldelser 

Moin zusammen, hab mir unlimited 10 Tage für meinen Urlaub gebucht.
Die ganzen 10 Tage mit dem Trottel KI Ben the Smart Assistent geschrieben, meist auch gar nicht geklappt da ich sehr schlechten Internet hatte . 5G und voller Empfang wurde mir als netzt Überlastung vertröstet . Kauf euch direkt am Flughafen und ihr könnt entspannt euren Urlaub genießen.

UPDATE TO THE BELOW REVIEW: received an email from the CMO who gave me a genuine apology for the issue, resolved my issue and compensated me accordingly. This was an appreciated gesture, and this resultant 3 star review (raised from the initial 1 stars) reflects the initial experience and time taken to resolve, and is not reflective of the response from the CMO, which would be a 5 star response as it was incredibly detailed and apologetic.

ORIGINAL REVIEW BELOW FOR TRANSPARENCY:
~~~~~~~~~~

I used to love BNESim - it was well priced, and convenient for travel. However, a recent business decision has left me extremely dissatisfied and I no longer enjoy using this service. I have to reset my phone/change phones occasionally, and would simply contact BNESim and pay a 1 euro fee to have a new eSIM QR code issued, which would then transfer over all my data allowances and pre-paid no-expiry data over. However, recently, they've introduced an AI agent to handle support. I've been trying to contact them to request a new QR code, and the AI agent keeps promising to "Open a ticket" or "Connect me to an agent" - but it never does. It's been well over a week, and I've tried contacting via Live Chat, Whatsapp, AND Email, and still haven't heard from a human in any of the cases.

I think the AI agent is just pretending to open tickets/escalate the case in order to avoid having to get a person to look at it. Which is a shame, because it's now lost me as a customer.

Before this change, I'd contact live chat and be speaking to a human within minutes. Now, they've made it impossible to speak to a human agent, and the AI agent can't actually deal with requests itself. What a shame - I think AI can be useful for first tier support, but if it pretends to hand you over to an agent but then never does, despite promising on more than one support channel to do so, then it's unfit for purpose.

Regrettably, I'd say to avoid BNE Sim until they fix their support practices, as it's impossible to contact a human if you have any issues.

!!!!!!Finger weg!!!!!!
Umsonst 1 Monat gekauft für Thailand.
Funktioniert nicht!
Nie wieder diese eSim der dich im Stich lässt.

Good service. Works immediately after arrival, there was some delay on South Serbia side, but it more local operators fault. Hugely recommend

Bought several eSims from BNEsim and all activated and worked without any issues in Australia, USA and New Zealand. Like the Non-expiring option as you can buy eSims when there is a promotion and stack them for upcoming trips. Just need to ensure that data roaming is enabled on your phone in the settings. Have not used customer service yet, as no issues with App.

Отличный отель. Удобное расположение . В номерах всегда чисто и убрано. Очень внимательный персонал. Вкусные завтраки

I don't know if anyone is working at this company; I can only talk to chatbots.
I changed my phone and am trying to have a esim to replace; no one answers me, only chatbots

Quick reply and solution.

Many thanks!

I used BNESIM during my trip to Italy last week, and overall I was very satisfied with the service. The eSIM was easy to install and worked reliably throughout most of my journey. It provided stable connectivity in Italy and also worked while traveling through Croatia and Slovenia, which made the trip much more convenient.

The only issue I experienced was when entering Slovenia, where I had to briefly disable and re-enable the eSIM before it connected to the local network. After that, everything worked normally without any further problems.

Data speeds were good, coverage was generally reliable, and the setup process was straightforward. Overall, it was a positive experience, and I would gladly use BNESIM again for future international travel.

Purchased an eSIM and could not install the sim on my device (iPhone 17 pro max)

I was able to purchase another eSIM with another app perfectly so the issue lies with BN eSIM. Support is none existent as it only ever lets you speak to their AI assistant who kept repeating that ‘a ticket has been raised with the relevant team to issue a refund and will get in touch as soon as possible.’

It wasn’t until 5 days later after me continuously pestering and messaging did I get a reply from a human in the end and even then, he had to ask me what the issue was even though I explained everything to the AI assistant. It’s since been another 5 days and I have not heard any response from any customer service and I’m still waiting on my refund.

If I could give 0 stars I would. There are better eSIM providers out there.

I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days.
The issue has finally been resolved and the funds were credited to my account. However, it took 6 days and required leaving a public review to get any response. Support was completely unresponsive during this time. On a positive note, the eSIM installs instantly and the connection quality is excellent speeds of 120-130 Mbps which is impressive.

I used BNESIM as recommended on a number of FB travel pages as I was travelling from UK to Turkey and wanted to avoid costly data roaming charges.
I selected a 10gb downloadable SIM (make sure your phone will support e-sims) and this worked really well for our family for the week.
We found the coverage great when we went out on a day trip and it was also a very handy back up for when the wi-fi in the hotel couldn't cope with the number of guests connected.
I set the e-sim up on my phone and then used it as a hot-spot for my family.
The set up is a little faffy and I made sure to set everything up before I went away. You can set a date for the e-sim to activate from.
Also don't forget to switch your in-use sim in the Sim Manager part of your phone menu when you arrive abroad!
We only used half of the data over 5 days and it cost around £7. Far cheaper than the £9 per day EE wanted from me!

Overall very pleased with my first experience with BNESIM.

Domt order from here you will loose your money!!!!

I paid €149 for pocket wifi and mever recieved it there support is an ai bot that lets you go in circles.

They say a human will contact me soon but that never happens.

This bussiness is a front for a fraud scheme dont give them your card details be carefull and stay safe

I really struggle to download the eSIM every time I get one

I have been using this company for nearly two years. Until my recent trip to the United States and Canada, any issues I encountered were eventually resolved. Unfortunately, this trip turned into a complete disaster because of your service.

The eSIM constantly identified my location as Singapore or Japan instead of North America. As a result, many websites and online stores blocked my access or flagged my connection as suspicious. In addition, the internet connection was often extremely slow or unavailable altogether.

The only reason I managed to make any progress was with the help of ChatGPT. Your AI assistant was completely ineffective and seemed designed to prevent customers from reaching actual support. It was impossible to contact a real person.

At some point, I discovered that auto-renewal had been enabled, which I do not recall activating. When my data was running low, the system automatically added more data. At the same time, when I attempted to purchase additional data myself, I was informed that buying a new eSIM would be cheaper, so I purchased another one. This left me with two separate 10GB plans.

I then tried to cancel one of them, but that led to an endless loop with the AI assistant. It repeatedly told me that my profile had been saved and that I could submit

I pay to top up my data and it doesn’t happen. Payment taken but data not credited. I then spend time an effort talking to a Bot trying to get the problem escalated with a human. This has happened on more than one occasion. Poor in my opinion m. It’s always resolved but it shouldn’t be a problem in the first place! Not happy

The esim works well so far in Mexico. I like that I can buy data that doesn't expire.

I bought the eSIM for my trip in Morocco, but unfortunately when I activated the eSIM the only internet connection available was LTE (even from the eSIM settings), no 4G. With LTE it was impossible to connect to internet, indeed I was not able to use my GBs. I tried to contact the customer service but only an Al bot is available, not a real customer service. At the end I had to buy an eSIM at the airport. No refund.

J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si non le gouvernement turc bloque la Esim. J'ai rencontré ce problème à mon retour en Turquie et BNESIM m'a remboursé. Un très bon service pour un très bon prix

The 30 day eSIM that I purchased cut out 5 days after Activation while away on holiday while I still had 4GB left to use. Customer Service seems designed to fob you off and prevent any problems being raised.
I ended up having to buy another eSIM from a more reliable provider