I had earlier reported that I had issues with BNESIM regarding transfer of an eSIM for Europe when I changed my iPhone. The issue has meanwhile been settled satisfactorily and I am pleased with the ef... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I paid 10 euros to top up my wallet, but the funds were never credited-my balance remains at zero. Support isn't responding; I'm left without money and without an eSIM. It's been 6 days. The issue ha... Vis mer
Selskapet har svart
J'ai utilisé les services de BNESIM pour plusieurs pays (Turquie, Albanie, Arménie, Macédoine, Géorgie) sans problème. Pour la Turquie bien penser à installer la esim avant d'entrer dans le pays si no... Vis mer
Selskapet har svart
Geänderte Version: Ich hatte eine schlechte Erfahrung mit Bnesim: Meine Esim Karte und die meiner Frau gingen urplötzlich nicht mehr. Der einzig mögliche Kontakt ist der Chatbot und der ist absolut... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
BNESIM is a trusted global communication provider, offering innovative solutions like eSIMs, SIM cards, travel Wi-Fi routers, international calls, SMS, and IoT services. With coverage in over 200 countries and customizable plans, BNESIM connects travelers, entrepreneurs, and businesses seamlessly worldwide. 🏆 Recognized as the World’s Best Travel SIM Provider in 2019, 2020, 2022, 2023, and 2024!
Kontaktopplysninger
Unit C, 8/F, King Palace Plaza, NO:55 King Yip Street, Kwun Tong, Kowloon, Kowloon, Hongkong
- support@bnesim.com
- www.bnesim.com
3,7
Middels
355 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 89 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A Truly Unique eSIM Provider With No‑Expiry Data
I discovered BNESIM in late 2023 through referrals after deciding not to follow the “major players” that many YouTubers promote. What immediately stood out is BNESIM’s unique offering: data that never expires. I genuinely couldn’t find another eSIM provider that offers truly no‑expiry data, and that alone sets them apart.
On top of that, they are one of the very few companies that can ship a physical SIM card internationally within two days via DHL. I ordered three SIMs for my family, and they’re still sitting in our second SIM slots because they’re just that reliable.
Customer service has also been excellent. Everything is handled in‑app—no need to call anyone—and their responses via both the app and email have been smooth and efficient.
After comparing many providers, I honestly haven’t found another company that matches BNESIM’s combination of features, reliability, and service. Truly impressive. And, I am still using the service daily as my internet backup!
6. januar 2026
Svar fra BNESIM
Thank you for taking the time to share such a detailed and considered review. We’re really glad to hear that our approach and flexibility have made a meaningful difference for you and your family, and that the experience has continued to be dependable over time. It means a lot to us to know we’ve earned your trust and remain part of your everyday connectivity.
App was very easy to use
App was very easy to use. eSim was very easy to install on my iphone. I had good internet
30. oktober 2025
Svar fra BNESIM
Thank you for your feedback. We’re happy to hear the setup went smoothly and that everything worked well during your usage. We appreciate you taking the time to share this.
Simple purchase procedure
Simple purchase procedure, cheap prices for plenty of data, great selection of countries to satisfy my needs.
Overall, a transparent and clear offering. I had great reception everywhere I went across Zurich, even in the surrounding hills.
6. november 2025
Svar fra BNESIM
Thank you for sharing your experience. We’re glad to hear the process felt clear and straightforward and that connectivity held up well throughout your time in and around Zurich. We really appreciate your trust and feedback.
Best esim servise ever, low prices
Very good servise with lowest prices and it works great!
6. januar 2026
Svar fra BNESIM
Thank you for your feedback. We’re glad to hear everything met your expectations and that our plans worked well for you. We really appreciate your support.
Svar fra BNESIM
Thank you for sharing your experience. We’re happy to hear everything went smoothly and that using our solution felt straightforward for you. We appreciate your feedback.
This company does everything at the…
This company does everything at the top.
The prices are unbeatable, connections are excellent, rewards are great, support is always handy- I highly recommend to everyone
6. januar 2025
Svar fra BNESIM
Thank you for the kind words and recommendation. We’re really glad our overall experience has met your expectations and that you’ve found value in what we offer. Your support truly means a lot to us.
Fast and reliable service everything is…
Fast and reliable service everything is perfect
6. januar 2026
Svar fra BNESIM
Thank you for your feedback. We’re glad everything met your expectations and that the experience was smooth from start to finish. We really appreciate your trust.
Best value for esim
Best value for esim. I have used it several times and every time it has proved to be excellent. signal coverage is excellent on my travels through Turkey, Croatia, Slovenia, Italy, Austria and Germany.
26. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you for sharing your experience and for using BNESIM on so many trips. We’re glad everything has worked smoothly across different destinations and truly appreciate your continued trust.
Affordable and hassle-free service.
Affordable and hassle-free service. I've been using it on every trip abroad since I discovered it. I'm very satisfied. I recommend it to everyone.
Uygun fiyatlı ve sorunsuz hizmet. Keşfettiğimden beri her yurtdışı seyahatinde kullanıyorum. Çok memnunum. Herkese öneririm.
12. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you so much for your kind words!
We’re really happy to hear that BNESIM has become part of all your trips abroad and that you find our service affordable and hassle-free.
Your recommendation truly means a lot to us. Wishing you many more smooth and connected travels ahead!
Regards,
The BNESIM Team
j'ai souscrit une offre data en decembre 2025
J'ai souscrit une offre data en début décembre 2025 pour la france à 1€ 43, puis 1€ de frais de réinstallation de la esim.
Mais sur mon relevé de compte bancaire apparaissent 1 fois 3€49 puis 1 fois 3€06 le même jour.
Apres verification de Bnesim, en faite c'est MA banque qui m'a prélevé une commission pour chaque opération sans le préciser ,Bnesim se trouvant en dehors de la zone euro "attention donc aux frais bancaires parfois pas claires". malgré cela, bnesim m'a remboursé les montants débités et et le mois en cours.
Bravo pour le service client!.
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Bonjour Sergio,
Comme expliqué par email, l’analyse de votre dossier a pris plus de temps que prévu, car les montants que vous avez signalés n’apparaissent ni dans notre système ni dans celui de notre prestataire de paiement (Stripe).
Pour plus de clarté, nous avons mené une enquête détaillée comprenant :
• l’examen de toutes les transactions liées à votre compte BNESIM,
• une vérification complète des relevés de paiement Stripe,
• l’analyse de l’ensemble des transactions traitées le 9 décembre 2025.
À l’issue de cette investigation, nous confirmons qu’aucun débit de 3,49 € ni de 3,06 € n’a été traité ou perçu par BNESIM. Les seuls prélèvements confirmés liés à votre compte et à votre carte sont :
• 1,43 € pour l’offre data,
• 1,00 € pour les frais de réinstallation de l’eSIM.
Par la suite, nous avons étudié la grille tarifaire de votre banque et confirmé qu’elle applique des frais supplémentaires aux paiements par carte effectués auprès d’entreprises situées en dehors de la zone euro. Ces frais bancaires correspondent aux montants supplémentaires figurant sur votre relevé bancaire et ne sont ni facturés ni perçus par BNESIM.
Vous trouverez une explication de cette pratique ici :
https://wise.com/fr/blog/frais-de-change-lcl
Bien que ces frais soient d’origine bancaire et indépendants de notre contrôle, nous avons néanmoins crédité votre portefeuille BNE du montant correspondant à ces frais, ainsi qu’un geste commercial supplémentaire pour compenser le délai de résolution du dossier.
Nous regrettons la gêne occasionnée. Toutefois, nous tenons à préciser que les prélèvements qualifiés d’« abusifs » dans votre avis ne proviennent pas de BNESIM. Malgré cela, nous avons choisi de vous dédommager dans un souci de bonne foi et de transparence.
Nous restons à votre disposition si vous souhaitez poursuivre l’échange de manière constructive.
___
Hello Sergio,
As explained to you by email, investigating your case took longer than expected because the amounts you reported do not appear in our system nor in that of our payment provider (Stripe).
To clarify, we carried out a detailed investigation that included:
• a review of all transactions linked to your BNESIM account,
• a full check of Stripe payment records,
• and a review of every transaction processed on December 9, 2025.
Based on this investigation, we can confirm that no charges of €3.49 or €3.06 were processed or received by BNESIM. The only confirmed charges linked to your account and card are:
• €1.43 for the data plan,
• €1.00 for the eSIM reinstallation fee.
Following this, we researched your bank’s fee structure and confirmed that it applies additional charges to card payments made to businesses located outside the Euro area. These bank-applied fees correspond to the extra amounts shown on your bank statement and are not charged or collected by BNESIM.
You can find an explanation of this practice here:
https://wise.com/fr/blog/frais-de-change-lcl
Although these fees originate from the bank and are outside of our control, we nevertheless credited your BNE wallet with the amount of these charges, along with an additional goodwill compensation for the delay in resolving the case.
We regret the inconvenience this caused. However, we would like to clarify that the charges described as “abusive” in your review did not originate from BNESIM. Despite this, we chose to compensate you as a gesture of goodwill and transparency.
We remain available should you wish to continue the conversation constructively.
Vorsicht bei unlimited Tarifen!
Habe mir für den Schweizurlaub zunächst eine 5GB eSIM geholt. Alles problemlos. Nachdem sich herausgestellt hat, dass das WLAN im Haus nicht funktioniert, habe ich mir den Unlimited Tarif für 10 Tage dazu gebucht.
Leider wurden zunächst die 5 GB weiter verbraucht, obwohl ich diese gerne nach auslaufen des Unlimited Tarifs weiter genutzt hätte. Minuspunkt.
Nachdem die 5 GB weg waren, ist leider die Internetgeschwindigkeit extrem eingebrochen. Wir reden hier von 0,9Mbps Up und 1Mbps down bei bester LTE Verbindung.
Damit lässt sich nicht wirklich arbeiten. Selbst browsing, Musik streaming etc. ist ein Krampf. Über Fotos in die Cloud schicken braucht man nicht einmal nachzudenken.
Enttäuschend! Schließlich habe ich ja nicht ohne Grund Unlimited gekauft. So lässt sich der Tarif nicht annähernd ausnutzen.
Kunden-Support wurde daraufhin kontaktiert. Die scheinen nicht sonderlich kompetent zu sein. War an der Stelle aber auch keine Überraschung mehr.
30. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Hallo,
vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung zu teilen.
Gerne möchten wir einen wichtigen Punkt zu unseren Unlimited-Datentarifen klarstellen. Diese Tarife beinhalten 3 GB Highspeed-Daten pro Tag. Sobald dieses tägliche Kontingent aufgebraucht ist, wird die Verbindungsgeschwindigkeit gemäß unserer Fair-Usage-Richtlinie auf 1 Mbit/s reduziert.
Diese Information ist vor dem Kauf klar auf der Produktseite angegeben, und die von Ihnen genannten Geschwindigkeiten (ca. 0,9–1 Mbit/s) entsprechen genau dem erwarteten Verhalten nach Verbrauch des Highspeed-Datenvolumens. Dies deckt sich auch mit dem Screenshot, den Sie unserem Support-Team zur Verfügung gestellt haben.
Es tut uns leid, dass dies nicht Ihren Erwartungen entsprochen hat. Gleichzeitig möchten wir betonen, dass der Service genau wie vorgesehen und wie beschrieben funktioniert hat.
Mit freundlichen Grüßen
BNESIM
___
Hello,
Thank you for taking the time to share your experience.
We’d like to clarify an important point regarding our Unlimited data plans. These plans include 3GB of high-speed data per day. Once this daily allowance is used, the connection speed is reduced to 1 Mbps, as per our Fair Usage Policy.
This information is clearly stated on the product page before purchase, and the speeds you mentioned (around 0.9–1 Mbps) are exactly in line with what is expected after the high-speed allowance is consumed. This also matches the screenshot you shared with our support team.
We’re sorry that this did not meet your expectations, but we’d like to reassure you that the service worked exactly as designed and as advertised.
Regards,
BNESIM
Data starts counting after purchasing and not activating.
Data/days starts counting after purchasing. When I activate the 30 days sim card, I already lost 15 days. Other companies sell esim/data that starts when you activate the esim.
25. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Hi Vitor,
We’re sorry to hear that our 30-day data plan didn’t meet your expectations.
To clarify, our 30-day data plans begin as soon as they are purchased. However, we offer the ability to schedule the activation on the checkout page, which allows you to select a start date for your plan, giving you more control over when it begins.
Additionally, our lifetime data plans are a great option for those who want even more flexibility. While the plan starts as soon as it’s purchased, the data never expires, so any unused data can still be used, even after a year.
These are things our competitors don’t offer.
We hope this helps, and if you have any further questions or feedback, please don’t hesitate to reach out to our support team.
Accidentaly put my activation date…
Accidentaly put my activation date wrong, contacted live support and they helped me fast and easy to change it to the correct date
19. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Hi Abdelkarim,
Thank you so much for the kind words! We’re thrilled to hear that our live support team was able to help you quickly and easily with your activation date. We always aim to provide a seamless experience, and it’s great to know we hit the mark for you.
If you ever need any further assistance, don’t hesitate to reach out. We’re always here to help!
No money, no esim
Płacisz i nie dostajesz, kiedyś może dostaniesz... Omijać szerokim łukiem jeżeli chcesz kupić i korzystać, ja musiałem wydać pieniądze na inny.
23. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you for your feedback, Dariusz, and we’re sorry for the delay in delivering your eSIM. This is not the standard experience we aim to provide, and we understand how frustrating it can be not to receive it immediately after purchase.
We’d like to clarify that the eSIM was added to your account a few hours later, and our support team informed you once this was completed. While the issue was resolved, we sincerely apologize for the inconvenience caused by the delay.
Your feedback is important to us and helps us improve our processes. If you need any further assistance, our team remains available to help.
Buyer Beware
Download the app however you constantly receive an error message when trying to purchase an Esim, meaning it's impossible to make the purchase. When you contact the Help & Support you will be even more frustrated due to their inactivity and lack of solutions... Buyer beware!!!
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you for sharing your experience, and we’re truly sorry for the frustration you encountered. The quality of support you received is not acceptable, and we sincerely apologize for that.
Regarding the purchase issue, we can see that you’ve successfully purchased eSIMs with us in the past. What you experienced was a temporary technical error, which has since been resolved. That said, we understand how disruptive this must have been at the time.
We appreciate you bringing this to our attention. If you’d like to give us another try, please email us at marketing@bnesim.com, and we’ll be happy to assist you.
Pessima esperienza (EDIT)
Ho acquistato una sim venerdì 12 dicembre, ma purtroppo mi è stata fornita una sim vuota senza il quantitativo di gb acquistati.
Ad oggi, 14 dicembre, sono ancora in una situazione di stallo nonostante uno scambio di mail inutili con l'assistenza, la quale mi risponde con mail pre confezionate rimbalzando continuamente il problema.
EDIT: il 16 dicembre il supporto clienti ha risolto la questione, accreditandomi i gb acquistati e fornendomi un credito aggiuntivo di 10 monete per acquistare una nuova sim.
Apprezzo il gesto ma i tempi di gestione della problematica sono stati troppo lunghi a mio parere.
Valuterò di rivalutare la recensione a seguito del mio utilizzo
14. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Ciao Giovanni,
ti ringraziamo per aver aggiornato la recensione e, soprattutto, per la pazienza dimostrata. Ci scusiamo nuovamente per l’esperienza negativa iniziale e per i tempi di gestione che, come giustamente segnali, non sono stati all’altezza degli standard che ci poniamo.
Hai perfettamente ragione: una situazione come questa avrebbe dovuto essere risolta molto più rapidamente. Il tuo feedback è stato fondamentale per individuare le criticità nel processo di supporto e stiamo già lavorando per migliorare i tempi di intervento ed evitare che episodi simili si ripetano.
Restiamo a completa disposizione per qualsiasi necessità futura e ci auguriamo che la tua prossima esperienza con BNESIM sia finalmente all’altezza delle aspettative.
Vorsicht!!
Ich würde Vorsicht walten lassen, ich habe mehrfach über dieses Unternehmen eSIM Karten benutzt und mit meiner Kreditkarte bezahlt und einen Monat später wurde meine Karte missbräuchlich auf den „Philippinen für eine Flugbuchung“ entfremdet.
11. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you for your feedback. However, we must firmly clarify that your accusation is unfounded.
BNESIM does not store or process credit card information on its own systems.
All payments are handled exclusively through Stripe, one of the world’s most secure and reputable payment gateways, certified to the highest PCI standards.
This means your card details are never stored, seen, or accessed by BNESIM at any time — they are encrypted and processed directly by Stripe.
Suggesting that BNESIM has misused your card is therefore incorrect.
Credit card fraud can unfortunately occur through many channels unrelated to the last merchant you transacted with, and attributing it without evidence is misleading.
We take such allegations very seriously, as they can cause reputational harm.
Accusations of criminal activity without proof are legally actionable, and we respectfully ask that you refrain from making claims that are not supported by facts.
___
Vielen Dank für Ihr Feedback. Wir müssen jedoch klarstellen, dass Ihre Anschuldigung unbegründet ist.
BNESIM speichert oder verarbeitet keine Kreditkartendaten in seinen eigenen Systemen.
Alle Zahlungen werden ausschließlich über Stripe abgewickelt – eines der weltweit sichersten und renommiertesten Zahlungsportale, das nach den höchsten PCI-Standards zertifiziert ist.
Das bedeutet, dass Ihre Kartendaten zu keinem Zeitpunkt von BNESIM gespeichert, eingesehen oder verarbeitet werden – sie werden verschlüsselt und direkt von Stripe verarbeitet.
Die Behauptung, BNESIM hätte Ihre Karte missbräuchlich verwendet, ist daher falsch.
Kreditkartenbetrug kann leider über viele Kanäle entstehen, die in keinem Zusammenhang mit dem letzten Händler stehen, bei dem Sie bezahlt haben. Eine solche Zuordnung ohne Beweise ist irreführend.
Wir nehmen solche Vorwürfe sehr ernst, da sie unserem Ruf schaden können.
Unbegründete Anschuldigungen strafbarer Handlungen sind rechtlich verfolgbar, und wir bitten Sie höflich, von Behauptungen abzusehen, die nicht durch Fakten unterstützt werden.
BNESIM has been one of the best eSIM…
BNESIM has been one of the best eSIM services I’ve used. The setup was extremely quick, and the app makes it easy to manage data plans and top-ups wherever I am. The connection has been stable and fast in every country I visited, and I never had to worry about roaming fees or hunting for a local SIM.
Their customer support is also impressive—fast responses and very helpful whenever I have a question.
Overall, BNESIM offers great value, reliable coverage, and a smooth experience. Highly recommended for travelers looking for a hassle-free eSIM service!
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you so much for your kind words! 🌍
We’re really happy to hear that BNESIM made your travels easier and worry-free. Your feedback means a lot to our team, and we truly appreciate the recommendation. Safe travels and stay connected!
Excellent customer support and…
Excellent customer support and reliability from BNESIM team. Highly recommended!
8. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra BNESIM
Thank you for the great feedback! 🙌
We’re glad you found our support reliable and helpful. We really appreciate the recommendation!
Super Preise, ohne Probleme
Ich habe bereits die 6. Esim-karte gekauft, super günstig und ich hatte nie Probleme. Allerdings ist die Qualität immer unterschiedlich: 3x für Thailand gekauft, erste war eher schlecht, die 2. super, leider nicht mehr im Angebot, und die dritte ganz ok. Die Karten für Europa sind durchzogen. Wegen diesen Unterschieden, ein Stern Abzug
27. november 2025
Anmeldelse skrevet uten oppfordring
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