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Très mauvaise expérience avec le SAV de BMAX.

Mon mini PC BMAX B5A Pro acheté sur Aliexpress est tombé en panne après environ un an et demi d'utilisation : plus aucune alimentation, aucun voyant, impossible même d'accéder au BIOS. Je contacte donc le support afin de savoir quelles solutions peuvent être proposées.

J'ai reçu une première réponse : j'ai transmis les informations demandées. Plus aucune réponse depuis, malgré l'envoi de 3 relances.

J'ai pourtant essayé de privilégier une solution amiable : à défaut d'une prise en charge, je demandais simplement un geste commercial, par exemple un bon d'achat pour un nouveau PC de la marque ou un remboursement partiel compte tenu de la panne prématurée du produit.

Mon expérience se résume donc à un produit qui crame après seulement un an et quelque et un support qui cesse de répondre dès lors qu'on lui demande une solution.

Je déconseille donc fortement cette marque.

Editado 20/09/2026:
Vivo en España, el producto lo compré en Aliexpress, donde el vendedor ya NO existe, ya os contacté por email adjuntando prueba de compra, un informe técnico de un servicio autorizado para reparaciones tal y como me pidió Aliexpress (y que tuve que pagar yo), vosotros me remitís a Aliexpress y ellos se desentienden y yo tengo un equipo que no enciende. Esta fue vuestra respuesta:
"We understand that your mini PC has developed a serious fault and that you are seeking a warranty solution.

Your device was purchased via AliExpress, which operates as an independent sales channel with its own after‑sales procedures.

For any warranty, repair, or replacement requests regarding your AliExpress order, please contact the seller directly through the AliExpress order page. This is the fastest and most direct way to resolve the issue, as the seller bears full responsibility for after‑sales service for transactions on that platform.

Please attach your purchase invoice, proof of payment, photos, and any existing technical reports; providing these details will help the seller process your case quickly.

If you are unable to contact the seller or do not receive a timely response, you may also reach out to AliExpress customer support via the platform's official help centre or dispute system for further assistance.
Thank you for your understanding."

La ley del consumidor indica que si el vendedor no se hace cargo, o desaparece, es el fabricante quien tiene que hacerse cargo de la garantía del producto.
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Mi experiencia con el servicio posventa de BMAX está siendo muy decepcionante.

Compré un **BMAX B5A Pro** en abril de 2025. El equipo ha sufrido una avería dentro del periodo de garantía y actualmente está completamente inoperativo.

He intentado contactar con BMAX por varias vías: he enviado correos electrónicos al servicio de soporte y también he utilizado el **formulario oficial de Postventa para mini PC disponible en su propia página web**.

Hasta la fecha no he recibido ninguna respuesta efectiva ni indicación sobre cómo tramitar la reparación, sustitución o garantía del equipo.

Lo que considero más preocupante no es únicamente que un ordenador pueda averiarse —cualquier producto electrónico puede fallar—, sino que el fabricante disponga públicamente de canales de posventa y que, después de utilizarlos, el cliente no obtenga asistencia alguna.

Mientras tanto, he tenido que gestionar por mi cuenta informes técnicos y reclamaciones con la plataforma donde fue adquirido el producto.

Si BMAX finalmente responde y ofrece una solución adecuada, actualizaré esta reseña para reflejarlo.

Por ahora, mi experiencia con su servicio posventa ha sido claramente negativa.

Acheté un BMAX B9 en aout 2025 (sur AliExpress) et apres 4 mois, la machine s'arrête et décide de ne plus redémarrer...
Support injoignable et qui tente de noyer le poisson en demandant une vidéo (une vidéo d'un PC qui ne fait rien???), de trouver une autre alimentation, etc...
Donc j'ai une boite en plastique même pas décorative ni assez solide pour caler un lit...
Conclusion: n'achetez pas cette marque et surtout pas sur AliExpress. Je l'ai remplacé par un autre Mini PC trouvé sur Amazon, au moins il y a de la garantie...

Run away!!
I bought 1 BMAX B9 and 1 BMAX B1 from Aliexpress, the seller being Flagship Factory Store.
The B9, purchased on 05/20/2025, broke down on 09/30/2025 (it seems the fan isn't spinning and the PC got very hot).
I contacted the seller, who asked me to return the PC at my expense. I didn't want to return my PC with my personal data! I asked for a fan to be sent, and the seller is asking me €20 for the sending. I thought this device was under warranty...
I contacted BMAX twice but got no response.
I turned to Aliexpress, who asked me for a video! I'm going to do it to show that the fan isn't spinning.
The matter isn't over yet, but I don't recommend anyone buying from BMAX. Run away from this brand whose quality is more than questionable and which does not deign to respond to its customers.

NESSUNA ASSISTENZA, ho comprato BMAX Y13PLUS Laptop 13.3 prodotto perfetto quando si è guastato ho provato a contattarli sul portale, per e-mail con la chat ma nessuno mi ha risposto, conclusione nessuna garanzia

No contestan a las reclamaciones. He escrito mi reclamacion varias veces en su web y no tengo ninguna respuesta. Instalan Windows 11 en miniPC's que no son cumplen con las necesidades que Microsoft exige. El microprocesador no cumple con las exigencis: tiene un solo cuore y la frecuencia es de 1,4. Además en equipo no tiene TPM versión 2. Mi equipo:
BMAX Mini PC B6POWER Intel Core I7-1060NG7 Windows 11 16GB RAM 1TB NVME SSD NVME_2280x2 HDMI USB Bluetooth Computer Type-c
16GB 1TB

I bought a laptop, y13.

The laptop is broken (black screen), bmax does not reply.

So basically I have a 300 dollar brick

Terrible company.

Bought a BMAX B8 Pro Mini PC. Did worked great the first months. But then suddenly turned off and didn't go on anymore. I send it back to China without SSD (with personal data) and got a refund on Aliexpress.

I speak by direct experience and confirmed by the endless negative reviews you can find over the internet about BMAX.

The chance that you will get a faulty laptop/device is shamelessly high, as well as the chance that the (email) customer service will ignore your help requests.

I can't even suggest to accompany whatever you think to purchase with a 5 years guarantee. Just don't buy anything from BMAX. Don't waste your money and your time.

I have bought a Y13 that died after very few hours (like 20 hours). The customer service responded only once and didn't help. Basically the feeling was like dropping 350 dollars in the toilet and flush. And now I have this beautiful laptop that doesn't turn on and that I can use as decoration to remind myself how stupid was buying from BMAX.

Da evitare!
Ho comprato su banggood un bmax y11 plus appena arrivato lo accendo configuro Windows e comincio a fare tutti gli aggiornamenti che mi propone Windows ma subito iniziano i problemi. Improvvisi spegnimenti e crash di sistema con schermata blu. Dopo ognuno di questi eventi il computer non si accende, resta fermo sulla schermata di boot a tempo indeterminato e finché non faccio il ripristino dall'app da bmax. Inoltre quando riesco ad usarlo e lo spengo normalmente alla successiva accensione non trovo più i file che avevo salvato, sono come scomparsi, la batteria dura meno di due ore , e non 6/8 come pubblicizzato. Si surriscalda usando giusto YouTube, (non ho potuto usarlo oltre per i continui spegnimenti). Ho è il mio che è arrivato difettato o fanno veramente schifo. EVITATE COME LA PESTE. Resto in attesa che banggood mi rimborsi. Speriamo

Never have I ever seen a company that is supposed to be a professional Laptop maker take so long to respond to my messages.

#Aliexpress order: 8129373117536197 (just in case they cared enough)

I bought a Laptop from their Official Shop on Aliexpress and paid 100$ for DHL express shipping on 4-6-2021

THE tracking number provided is wrong and different courier than request on purchase and I even contacted the courier company and they confirmed that to confirm if the shipping ID is correct or not (which by the way I shouldn't even had to bother doing since it's the responsibility of the seller) they confirmed that the tracking number provided doesn't even exist in their system.

After countless of messages on Twitter and DMs in Aliexpress they finally replied and told me that I was right the tracking number is wrong and they will provide a DHL tracking number for the item that was over 7 Days ago. I have yet to receive the correct tracking number.

Currently, I'm on a dispute with them. and as usual Aliexpress support is the worst you had to contact the bot and go back and forth to get a human agent. (EVEN THOUGH I'M A 5+ Year non-stop paying customer) they still won't provide an acceptable support. I have decided that this will be my last purchase with Aliepxress as well because of how trashy they treat their long time customers.

Overall, I would defiantly recommend you not to buy from this vendor or aliexpress for that matter .

if you are looking for a well priced chinese made laptop I would suggest chuwi, and if you're looking for high end chinese Laptop try Xiaomi both mentioned companies have good reputation.

Da evitare . Ho comprato un bmax 13y su aliexpress dopo 5 mesi schermo nero Assistenza inesistente. La garazia non sanno cosa sia. Evitare come la peste .

Bmax Laptops has been a promising Chinese laptop provider selling in all main Chinese channels like AliExpress.

Their products look quite sharp, design and a good performance for the price you pay.

But... if you have a problem, something stops working. Forget , their customer or support service is almost inexistent, they dont reply take weeks to a single reply and saying almost nothing.

If you are expecting to have a warranty after the day you get it. Forget it, better to throw it away.